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    Smart Cancun by Oasis

    Avenida Tulum Esq. Brisa s/n | Downtown Cancun, Cancun 77500, Mexico
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    6/8/2017 7/8/2017
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    US$73US$82
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    Traveller (424)
    Room & Suite (268)
    Pool & Beach (158)
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    Overview
    • Excellent51%
    • Very good32%
    • Average9%
    • Poor3%
    • Terrible5%
    Travellers talk about
    “oasis palm” (25 reviews)
    “hotel zone” (35 reviews)
    “pool area” (22 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Business Centre
    Dry Cleaning
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Smart Cancun by Oasis
    Offers & Announcements: Package Deal
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (664)
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    1 - 5 of 200 reviews

    Reviewed 4 days ago

    The staff at the reception was very poor and unhelpful. The customer service at Oasis is also horrible. My new bluetooth speaker disappeared from my room, so I tried to contact the manager when I got home. It took me almost 3 weeks and 15...More

    Thank daviddavidavid
    Response from OasisHotelResorts, Director General at Smart Cancun by OasisResponded 3 days ago

    Dear David, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very...More

    A TripAdvisor Member
    21
    Reviewed 6 days ago

    It took the hotel staff 40 min to chevk us in. Hotel key kept failing to work. Right next to our room door there was this set if very dangerous stairs that woud have not been approved if in the USA. No bath tub and...More

    Review collected in partnership with this hotel
    Thank A TripAdvisor Member
    Response from OasisHotelResorts, Director General at Smart Cancun by OasisResponded 5 days ago

    Dear Guest, We are truly sorry that we were not able meet your expectations, we would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. Thank you for being patient while checking...More

    Reviewed 6 days ago

    Good: pickup and drop to airport. Perfect a/c. Early check in. Hotel restaurant and room service menu is delicious and well priced. Pool area is amazing. Coffee shop. Clean room with amenities. Nearby supermarket, buses, walk to great restaurants, banks. Clean room and fresh towels...More

    Review collected in partnership with this hotel
    Thank omema28
    Response from OasisHotelResorts, Director General at Smart Cancun by OasisResponded 5 days ago

    Dear Guest, It is a pleasure to know that you enjoyed our facilities and special services. We greatly appreciate the special mention of those amenities and services that made your stay unforgetteable Thank you for your observations and comments, we will definitely consider them as...More

    Reviewed 1 week ago

    Good for the price! Nice and spacious room. Great breakfast, friendly staff, clean rooms and other areas. Wifi work fine. Convenient location to take public transportation. Waited too long to check in.More

    Review collected in partnership with this hotel
    Thank alag191
    Response from OasisHotelResorts, Director General at Smart Cancun by OasisResponded 6 days ago

    Dear Ala, It gives us great pleasure to know that we were able to make your visit so pleasant and that we met your expectations. We are glad to know you enjoyed our breakfast, facilities and location. We look forward to welcoming you once again....More

    Reviewed 1 week ago via mobile

    Our stay here was spectacular,from the very first day we were welcomed very warmly,the employees were all so nice and so professional from the receptionists to the bartenders to the waiters,we had a baby and they treated the baby so kindly,the live band was the...More

    1  Thank Audrey O
    Response from OasisHotelResorts, Director General at Smart Cancun by OasisResponded 1 week ago

    Dear Audrey, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We are proud to say we have a team always ready to give their best at all times to make every...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Business Centre with Internet Access
    • Free Parking
    • Concierge
    • Banquet Room
    • Dry Cleaning
    • Conference Facilities
    • Laundry Service
    • Multilingual Staff
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$57 - US$104 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Best Value Hotel in Cancun
    • #29 Business Hotel in Cancun
    • #33 Luxury Hotel in Cancun
    • Room types
    • Family Rooms ,
    • Suites
    • Number of rooms
    • 177
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Prestigia, Hotels.com, BookIt.com, Travelocity, Cheap Tickets, Cancelon, HotelQuickly, TripOnline SA, Hotwire, getaroom.com and Evoline ltd so you can book your Smart Cancun by Oasis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Oasis America Hotel Cancun ,
    • Oasis America Cancun
    Add Photo Photos
    Traveller (424)
    Room & Suite (268)
    Pool & Beach (158)
    Dining (77)
    Hotel & Grounds (359)
    Bathroom (12)
    Family and Play Areas (7)
    Business Centre & Event Rooms (3)
    Nearby
    The Westin Lagunamar Ocean Resort Villas & Spa
    5,254 reviews
    8.31 km away
     
    Hyatt Ziva Cancun
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    8.84 km away
     
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    9.52 km away
     
    Presidente InterContinental Cancun Resort
    2,453 reviews
    7.55 km away
     
    Nearby Restaurants
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    .26 km away
    Rolandi's Pizzeria
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    .25 km away
    Los De Chiwas
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    .33 km away
    Los de Pescado
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    .29 km away
    Nearby Attractions
    Casino Palace
    14 reviews
    .38 km away
    Museo de Arte Popular Mexicano
    22 reviews
    .23 km away
    Gray Line Tours
    580 reviews
    .32 km away
    Scuba Caribe
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    Ask a question
    Questions & Answers
    Alasdair S
    12 July 2017|
    Answer
    Response from OasisHotelResorts | Property representative |
    Hello Alasdair! We do not offer the shuttle service from the airport to the hotel. However we can recommend you the tour operator "Viajes Caribe Maya" since they do offer that service. You can get in contact with them... More
    0
    Votes
    Google Translation
    timhieu
    23 June 2017|
    AnswerShow all 2 answers
    Response from OasisHotelResorts | Property representative |
    Hello Tim, 1. As many other hotels check in time is at 3:00 p.m. and it doesn´t take very long. You could bring your confirmation in you email, but it will of course appear on our system. 2. Yes, our housekeepers refill... More
    0
    Votes
    Google Translation
    Diana L
    22 June 2017|
    Answer
    Response from Dokwes | Reviewed this property |
    No, it is not. You have to take a bus ~10 minutes drive or the Hotel provides a shuttle .
    0
    Votes
    Room Tips
    "They need to hire all new personnel. I'm pretty sure they have noticed the decline in business."
    Read review
    "Always tip your waiters, bell hops and cleaning staff!!! They work hard for it!"
    Read review
    "Double room, 2 beds"
    Read review
    "Ask for the building where reception is"
    Read review
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