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Occidental Tucancun

Bookit.comUS$204*
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#41 of 182 Hotels in Cancun
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$293*
US$204*
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US$293*
US$292*
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Occidental Tucancun
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4,664 Reviews from our TripAdvisor Community

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Showing 2,620: English reviews
Toronto, Canada
Reviewed 1 week ago

The Occidental Tucacun has a light airy feel, with bright open concept spaces on a beautiful white sand beach! The resort was never over crowded with lots of options for entertainment or food. There are three pools with the highlight being the adult-only pool which is perfect for quiet lounging or a drink (equipped with a swim up bar); there...

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Helpful?
Thank TeeeMac
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear TeeeMac, Thank you for taking the time to share your experience at Occidental Tucancún. We are very glad to learn that you had a pleasant stay, that you enjoyed the facilities of the hotel, the restaurants and bars and that we had the opportunity to provide a complimentary upgrade to ocean view. Your compliments are our motivation to continue...

Long Beach, California
Reviewed 1 week ago

It all started upon our arrival. Long day and delayed straight flight to Cancun. Giovanny could have been more caring at the front desk. Please do not let him be a waiter or bartender! Staff was great. Thanks to Jaime Chan, Liliana, Luis (Mexico Lindo Rest), Roger (Seafood Rest), and Alexi. It was because of their hardwork this resort is...

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Helpful?
Thank squintero712
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Squintero712, Thank you for taking the time to write the review of your stay at Occidental Tucancún. We really sorry if the experience with our front desk was less than adequate, rest assure we will work on the training of our staff in order improve our service. On other hand we appreciate that you mentioned the excellent service offered...

Reviewed 1 week ago

I've stayed in nicer resorts but this was a great place for what I paid. The staff was friendly and there was a good mix of age. The 3 pools helped keep those looking to be loud and playful away from those looking to relax and read a book! The beach was kept clean and there was always games to...

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Helpful?
Thank Brittney T
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Brittney, Thank you for taking the time to write the review of your stay at Occidental Tucancún. We are very happy to know that you had a pleasant stay, that you enjoyed the facilities, the restaurants, specially the Italian. On other hand we really sorry for the misunderstanding with the room service we will take inmediately actions to avoid...

Calgary, Canada
Reviewed 1 week ago

Property Firstly, there are lots and lots of chairs, a priority for me (no available loungers is like having an airline lose your luggage). Sun or shade can be found at all times, with next to no people reserving chairs in the wee hours. There are three distinct pool areas, another advantage (they are even on different levels) – activity,...

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1Thank WeVentureForth
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear WeVentureForth; Thank you for taking the time to share your experience at Occidental Tucancún with the Trip Advisor community. Your comments are very gratefull! this kind of review is the reason why we keep working on the goal to provide the best experience to our guest. We are very happy to learn that you had a pleasant stay that...

Dubai, United Arab Emirates
Reviewed 1 week ago

I went to the Occidental in March 2017. I am a regular visitor to Cancun and I certainly wasn't disappointed with my most recent visit. The hotel is situated on the beach, giving you a fantastic view of the Caribbean Sea. Due to the fact that the hotel was an all-inclusive hotel, you tend to spend more of your time...

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Helpful?
Thank lauratayl0r8
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear lauratayl0r8, Thank you for the great feedback of your recent holiday experience at our Occidental Tucancun; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. I am grateful for your compliments towards our staff, whose kindness...

Carmel, Indiana
Reviewed 1 week ago

My family and I quite randomly picked the Occidental Tucancun for a place to relax and recharge our batteries during Spring Break, and we a had a wonderful time. Everything about this resort was pleasant and amazing. I am particularly grateful for the amazing staff who treated us like family members or even better royalty. They attended our every need...

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Helpful?
Thank mbsatchiv
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear mbsatchiv, Thank you very much for sharing this great review of your recent stay at Occidental Tucancun. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and...

Reviewed 1 week ago via mobile

If your looking to party come in June or July, the staff here is great and give you many options for night life . The real party's are all downtown cancun. Billy and Joseph will show you a great time they are the staff to see for party's and stuff. Antonio and margarito are the best bartenders and will make...

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Helpful?
Thank Reggie S
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Reggie S, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Tucancun was an enjoyable one. We continuously...

Reviewed 1 week ago via mobile

I came with two friends and had an amazing experience. The resort staff were super friendly especially billy and Joseph. They helped us lots and were super fun to Hangout with. I would definitely recommend to any friends or family.

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Helpful?
Thank Blair R
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Blair R , We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Tucancun hotel with us and Tripadvisor readers. Your enthusiasm for our staff is very much appreciated and will be a...

Reviewed 2 weeks ago

This was our first trip to Mexico and it was great! We stayed at Occidental Tucancun for 5 nights and we were not disappointed. Everything from the room to the food and staff was wonderful. In particular, Antonio Mex Cano was the best bartender there. He was attentive, friendly, and personable. His local knowledge of the area was extremely helpful!...

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Helpful?
Thank Cacey E
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Cacey, Thank you very much for sharing this great review of your recent stay at Occidental Tucancun. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and...

Port Jefferson, New York
Reviewed 2 weeks ago via mobile

Loved this all inclusive resort. It was extremely clean. The staff was very friendly and the pools and beach were amazing! I went with a friend and we both loved this hotel! Definitely recommend coming here!

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Helpful?
Thank sammd331
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Sammd331, Thank you so much for share the review of your stay at Occidental Tucancún. This kind of comments are our motivation to continue working on the goal to create the unforgetable experiences in our guests. We appreciate your confidence and trust and look forward to welcome you home back! Sincerely Juan Carlos Arce Management

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Babysitting
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Well located, with spectacular beach, mostly all the rooms looking for the ocean. ... more   less 

Additional Information about Occidental Tucancun

Address: Avenida Kukulcan, km. 13,5 | Lote 24, Cancun 77500, Mexico (Formerly Barceló Tucancun Beach)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €152 - €399 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Tucancun 3.5*
Number of rooms: 336
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Barcelo, BookIt.com, Priceline, Hotels.com, Hotwire, HotelsforEveryone, TripOnline SA, Evoline ltd, HotelQuickly and getaroom.com so you can book your Occidental Tucancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort
Hotel Style:
#33 Spa Hotel in Cancun
#35 Top resorts Hotel in Cancun
#38 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Tucancun staff and other travellers.
309 questions
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Questions? Get answers from Occidental Tucancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I recommended you ask for a beach view room, it is super worth it.”
kristinbX7315YO, 27 Apr 2017 | Read review
“Ocean view rooms are lovely”
TeeeMac, 19 Apr 2017 | Read review
“Get the room with ocean view and balcony. Not the middle tower.”
squintero712, 19 Apr 2017 | Read review
“Upgrade to an ocean view, its worth it!”
870brittneyt, 19 Apr 2017 | Read review
“get ocean view .... it was beautiful and worth it”
650julieo, 4 Apr 2017 | Read review
5 of 5
Bookit.com
US$204* /night
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Hotwire.comUS$292
Hotels.comUS$292
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Prices are for 1 room, 2 adults
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