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Hotel Casa Turquesa

580 reviews
#93 of 177 Hotels in Cancun
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Traveller (402)
Room & Suite (367)
Pool & Beach (130)
Overview
  • Excellent58%
  • Very good26%
  • Average6%
  • Poor3%
  • Terrible7%
Travellers talk about
“boutique hotel”(49 reviews)
“small hotel”(19 reviews)
“luxury mall”(8 reviews)
Wifi
Free Parking
Beachfront
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (580)Write a Review
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262
116
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15
29
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All reviewsboutique hotelsmall hotelluxury malljacuzzi on the balconykukulcan plazarooms are largepool bartendermarble floorsla islabeautiful roomwe loved our stayhotel zonethe entire staffthe general managerrestaurant staffbeautiful beachocean view
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11 - 15 of 455 reviews
Reviewed 15 October 2017 via mobile

The place looked out dated in the pictures, but we were still hopeful. "We thought it's an RCI exchange it should be fine." The room was awful, there was mold on the walls it had a muggy smell. The couch had stains on it. The...More

Thank Julie D
Reviewed 4 October 2017

GOOD: - Sea turtles: got to play a part in digging up & reburying the eggs, collecting the hatched baby turtles, & watching the mama turtles come ashore at night to lay more eggs - restaurant staff: only 1 restaurant that serves the exact same...More

2  Thank live2vacation4
Reviewed 30 August 2017 via mobile

The only posotive thing was service, hotel is falling appart, food is pretty bad, hotel is filthy. Chairs, placemats and buffet area are full of stains and are never changed. Stainned couches, broken outlets in room, sliding door too pool non fucntioning so you can't...More

2  Thank Natalia G
Reviewed 23 August 2017

I was very excited to stay at this hotel. It is very cute in person but unfortunately the week of our trip the AC & water wasn't working. Instead of giving us warning in advance, they waited until after we got there to tell us....More

1  Thank jolson3706
Reviewed 24 July 2017

Worst customer experience I had in the past years. I left a very important item (identification card) at the Hotel and I had to call 10 times (no exaggeration) over a period of 3 weeks in order to try to get it back. They always...More

Thank Sabine B
Response from VentasTurquesa, Casa Turquesa at Hotel Casa TurquesaResponded 22 August 2017

Dear customer, Thank you for your comment but the only thing we feel is that the bad customer service title cannot be applied in this situation. We have nothing to do with you missing your badge. You forgot your identification card in the room we...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Beachfront
Free Parking
Spa
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Multilingual Staff
Laundry Service
Concierge
Things to do
Pool
Restaurant
Spa
Hot Tub
Bar/Lounge
Outdoor pool
Details
Price range
US$166 - US$864 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Family Hotel in Cancun
#43 Luxury Hotel in Cancun
#43 Romantic Hotel in Cancun
#56 Spa Hotel in Cancun
#67 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$166 - US$864 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Family Hotel in Cancun
#43 Luxury Hotel in Cancun
#43 Romantic Hotel in Cancun
#56 Spa Hotel in Cancun
#67 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (402)
Room & Suite (367)
Pool & Beach (130)
Dining (32)
Family and Play Areas (4)
Amenities (4)
Questions & Answers
Ask a question
cookie64
20 October 2017|
Answer
Response from VentasTurquesa | Property representative |
Hello, The pool is not heated.
1
Vote
Google Translation
841kc2017
7 April 2017|
Answer
Response from VentasTurquesa | Property representative |
reserve (a t) casaturquesa (d o t) com or sales(a t) casaturquesa(d o t) com
0
Votes
Google Translation
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Room Tips
"Skip the $20 USD breakfast and $90 peso coffee for the all-you-can-eat breakfast ($10 USD) next door mall at..."
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"stay away!"
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"Higher floors are more private and better views, but bottom floor has convenience of walking out to the pool."
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"If you want an outdoor spa tub you might as for one on the higher floors so no one is looking down on you."
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