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Hotel Casa Turquesa

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Traveller (405)
Room & Suite (360)
Pool & Beach (128)
Overview
Boulevard Kukulcan Km 13.5 Zona Hotelera Cancun, Cancun 77500 Mexico See on map
Name/address in local language
AMENITIES
Wifi
Free Parking
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Room Service
4 Star accommodation
Reviews (596)
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462 results
Traveller rating
263
117
34
17
31
Traveller type
Time of year
LanguageEnglish
More languages
263
117
34
17
31
Show reviews that mention
All reviews boutique hotel luxury mall kukulcan plaza rooms are large pool bartender marble floors la isla hotel zone beautiful room we loved our stay restaurant staff mus ocean oscar gm guillermo tubs
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1 - 5 of 462 reviews
Reviewed 11 September 2018

Don't let the pretty pictures fool you. The check in was horrible. We were told that we had to pay for all inclusive the day of check in , but we were told by the condo owner that we could do this on a daily...More

2  Thank travelgirljay
Reviewed 1 July 2018

No RCI member should ever stay at this location. They give you the worse rooms that I have ever seen: mold stains in walls, curtains, chairs, closet. Unusable hot tub. Falling apart items.The hotel is in need of major remodeling. I have pictures to prove...More

Review collected in partnership with RCI
5  Thank marianod82
Response from VentasTurquesa, Casa Turquesa at Hotel Casa TurquesaResponded 24 July 2018

Dear guest, We appreciate the time you took to write about us. As you saw we are renovating some areas and rooms in the hotel. We hope you can come back to spend another vacation with us. Thank you for your opinion.

Reviewed 17 June 2018 via mobile

Spacious rooms and wall covered in beautiful paintings look great on online ads, but in person you find ill kept facilities, terrible wifi connection (had to stand on the hallway to get a signal), disgruntled or badly trained workers (had to shout through my car...More

2  Thank Pedrolfreitas
Response from VentasTurquesa, Casa Turquesa at Hotel Casa TurquesaResponded 19 June 2018

Thank you for your comment, we appreciate the time you took to write about us. However, we feel that our rooms are much more comfortable than a hostel room. You said first that our rooms were vert spacious. We gave you an 80m2 junior suite...More

Reviewed 10 June 2018 via mobile

I’ve had a bad experience with this hotel and I just want to make others aware. I cancelled with over 30 days notice and although they said they would refund my $1700, they would not put it back on original card. They asked for my...More

2  Thank lisaoM5443QA
Response from VentasTurquesa, Casa Turquesa at Hotel Casa TurquesaResponded 19 June 2018

Dear client, You did not stayed in our hotel.You don't know the hotel or our service. We can't do anything about Non-refundable rates policies.

Reviewed 1 April 2018 via mobile

The hotel is very pretty. The personel are sweet. But the room we stayed at was too nasty. Dirty sheets with stains. The white sofa in the corner was FULL of mold!!! 😳 Looks like someone should give the hotel a makeover on the interior.More

Thank sidselnybo
Response from VentasTurquesa, Gerente at Hotel Casa TurquesaResponded 2 April 2018

thanks for your comment appreciate thaat you liked the atmosphere and enjoyed our hospitality we are in process of a major turn over for all your remarks hope to visit us soon . we value your comment and its going to be fixed for the...More

View more reviews
About
Description
Welcome to our hotel! It's intimate, secluded, and fashionable. Guests come here to our All Suite Luxury Boutique Hotel to relax, rejuvenate, and go unnoticed in the midst of the Mexican Caribbean playground of More Cancun. Reminiscent of a Mediterranean mansion, Casa Turquesa rests on one of the area’s most pristine beaches and features only 30 suites, providing an atmosphere of privacy and tranquility. Spa and Art Gallery. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Beachfront
Free Parking
Spa
Bar/Lounge
Concierge
Hot Tub
Multilingual Staff
Outdoor pool
Free Internet
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Style
Family
,
Luxury
,
Romantic
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Hotel Style
Family
,
Luxury
,
Romantic
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
29
Price range
US$114 - US$1,777 (Based on Average Rates for a Standard Room)
Also Known As
Casa Turquesa Hotel Cancun
,
Casa Turquesa Tulum
,
Casa Turquesa Hotel Tulum
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel class
Hotel Style
Family
,
Luxury
,
Romantic
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
29
Price range
US$114 - US$1,777 (Based on Average Rates for a Standard Room)
Also Known As
Casa Turquesa Hotel Cancun
,
Casa Turquesa Tulum
,
Casa Turquesa Hotel Tulum
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveller (405)
Room & Suite (360)
Pool & Beach (128)
Dining (31)
Family and Play Areas (4)
Amenities (4)
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Questions & Answers
Ask a question
cookie64
20 October 2017|
AnswerShow all 2 answers
Response from VentasTurquesa | Property representative |
Hello, The pool is not heated.
1
Vote
Google Translation
841kc2017
7 April 2017|
Answer
Response from VentasTurquesa | Property representative |
reserve (a t) casaturquesa (d o t) com or sales(a t) casaturquesa(d o t) com
0
Votes
Google Translation
Room Tips
"All rooms face the ocean"
travelgirljay
11 Sep 2018
Read review
"Room 406 has a great view. Some prefer the renovated rooms on the ground level which have an easier access..."
chriszitis
8 Mar 2018
Read review
"Skip the $20 USD breakfast and $90 peso coffee for the all-you-can-eat breakfast ($10 USD) next door mall..."
sleedunfee
10 Jan 2018
Read review
"stay away!"
TheSt0rk
10 Jan 2018
Read review
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