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The Royal Sands Resort & Spa All Inclusive

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#19 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
The Royal Sands Resort & Spa All Inclusive
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3,931 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Sands Resort & Spa All Inclusive
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Showing 3,458: English reviews
Peoria, Arizona
Reviewed 8 May 2016

We have stayed at the Royal Sands many times. It is always a great experience . the friendly staff, the great housekeeping, the food, the spa. You name it great overall experience!!!!! We will be coming back for years to come.

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Helpful?
1Thank Robert S
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Robert S, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you in every visit for all these years. We appreciate your feedback and look forward to welcoming you back soon. Best Regards

Columbus, Ohio
Reviewed 8 May 2016

Researched all inclusive resorts for a number hours and found the Royal Sands. Stayed 5 nights and had a great time. The hotel grounds and resort were very well maintained. Great pool and beach area, couldn't ask for anything more. Food was very good, loved being able to order tacos and chips and guacamole at the pool bar. Hotel food...

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2Thank airheadaron
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear airheadaron, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.

Atlanta, Georgia
Reviewed 8 May 2016

We traded into the resort via Interval and were very pleased with the 1 bedroom suite and the overall amenities. The balconies were HUGE in the 1 and 2 BR units, and all rooms have an ocean view. We chose the all inclusive package and would do this again. The 3 Royal resorts have special restaurants, at no extra charge...

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Helpful?
1Thank candace c
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Candace C, Thank you for taking time to post about our resort. We're glad to learn you took advantage of the off-site restaurants included in your REFINE All Inclusive Package. We know the TripAdvisor community will appreciate your comments as much as we do. We look forward to welcoming you again during your next visit to the Mexican Caribbean....

Monclova, Ohio
Reviewed 8 May 2016

The Royal Sands is a clean safe resort. From the amazing views, to courteous staff. The food options were perfect and shuttle transportation between resorts was great. Turn down service at night. A nice staff, activities for all ages, from a little blackjack to get out of heat in day at sports bar to time in pool. Staff was incredible....

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1Thank Keith R
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Keith R, Thank you for your review. We're happy to see you enjoyed the beautiful views of the Mexican Caribbean and our staff's service covered your expectations. We hope to have you back soon! Warm Regards

Gloucestershire
Reviewed 7 May 2016 via mobile

This resort is great! One huge swimming pool, a smaller more intimate (but still reasonably sized) pool, and a 3-lane 35 metre lap pool which sticks phallically seaward. A nice life-guarded beach with loungers and palapas, and swim-up bars extend the facilities There are many free organised activities such as yoga, zumba, fit ball pilates, salsa dancing, bingo, cards, beach...

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Helpful?
2Thank Neil C
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Neil C, Thanks for your review. We couldn't be happier to hear our guests enjoyed their stay with us. It's great that you were able to take advantage of so many of the activities available around the resort. We can't wait to have you back. Warm Regards

Greenville, South Carolina
Reviewed 7 May 2016

There are positive and negative aspects of this resort but I feel the negative definitely outweigh the positive and there are certainly better places to stay for the money!! Positive: The beach is gorgeous out in front of this resort! The pool is huge and there are two bars that are in/around the pool. Most of the restaurant staff were...

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4Thank amy s
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Amy S, Thank you for taking the time to post about your recent visit to The Royal Sands. We're disappointed to hear that your stay fell below your vacation expectations. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. We...

Longwood, Florida
Reviewed 7 May 2016 via mobile

Henry is the best bar tender we have ever had. He truly cares about his customers and keeps his work station spotless! You can tell he really loves his job. We are looking forward to our visit next year and hopefully every year! He made our time at the Royal Sands memorable, he is just an all around nice and...

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Helpful?
1Thank flagtr44
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you so much for taking the time to review your recent vacation stay with us. We are so pleased to hear that your stay with us was memorable, and that Henry strived to help make you feel like we were your "home away from home!" Thanks again for the review and we look forward to hopefully seeing...

Spring Valley
Reviewed 7 May 2016

Lots of choices to restaurants with transportation. Nice view of the beach and pool. Customer service is good. Not that many activities to do in the resort. You get what you pay for. Nice room. Clean.

Review collected in partnership with this hotel
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Thank U1032ZVmichelleb
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Michelle, Thank you for taking time to post about our resort. We're glad to hear you enjoyed your vacation with us. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

South Park, Pa
Reviewed 6 May 2016

i have been an owner at the Royal properties for 9 years. I own every other year at the Royal Sands (even years) and the Royal Hacienda (odd years) and every year has been a perfect vacation. The entire staff is so friendly. I have never written a review before but after years of dealing with Patricio Moo at the...

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Helpful?
2Thank Dean S
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Dean S, Thanks so much for writing a review about The Royal Sands. We love hearing from our members and their vacation experiences. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed Patricio's...

Juncos
Reviewed 6 May 2016

The hotel amenities and service were excellent, this was our first time in Cancun. I had my doubts because sometimes the pictures are not as the place but was very impressed to see that it was as the pictures. All the personnel were always very polite, the room was clean and very comfortable as well as great view. The food...

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Helpful?
1Thank Pinuelas
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Pinuelas, Thanks for taking the time to review your Spring Break stay with us here at The Royal Sands. We are honored that you chose to stay with us for your first trip to Cancun. It's great to hear you had a great time with us and our service fulfilled your expectations. We always encourage our guests to let...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77504, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €210 - €435 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#18 Top resorts Hotel in Cancun
#19 Luxury Hotel in Cancun
#19 On the Beach Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
429 questions
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get either a suite (BR,LR, full kitchen and bath) or a full villa (2 BR, 2 BA, LR, full kitchen) The extra space, and access to a large balcony, is well worth the extra $$)”
SenorWillie, 24 Apr 2017 | Read review
“Request a beachfront, ocean facing room on an upper floor.”
  • Sunrise
meghanw282, 22 Apr 2017 | Read review
“We pay the tip ourselves as we are not using all inclusive. We are not familiar with how it works with all inclusive. ”
JLZChicago, 19 Apr 2017 | Read review
“The rooms need to have bigger pillows on the beds.”
U7104WVbriand, 18 Apr 2017 | Read review
“Loved our room 5701 with an excellent view!! You also get quite the workout with steps daily if you choose not to take the elevator!”
meechparrish, 16 Apr 2017 | Read review
5 of 5