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Hard Rock Hotel Cancun

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#12 of 182 Hotels in Cancun
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8,119 Reviews from our TripAdvisor Community

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Showing 4,910: English reviews
Florida
Reviewed 11 September 2016

We stayed for two nights. Had a fantastic experience. I have Celiac's disease and I was treated like royalty to assure that I did not have any cross contamination. We had a lovely room, that contained a large two person Jacuzzi. Large private terrace. We will be back.

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Helpful?
Thank ES727
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello ES727, Thank you for your kind words, at Hard Rock Cancun it is our greatest goal to make all our dear guests to feel as the real Rockstars they are and provide them with the true Rockstar experience. We can't wait to welcome you back on your next trip to our destination. Francisco Garcia General Manager Hard Rock Hotel...

Kent, United Kingdom
Reviewed 10 September 2016 via mobile

Me and my wife have just spent 10 days at the Hard Rock Cancun for our honeymoon and it was incredible! We were literally treated like Rock stars by all the staff and in particular Claudio (waiter) and Jesus from the swim up bar at the pool. Waiters from the Zen and Ipanema restaurants also made us feel special by...

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Helpful?
Thank Matt O
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Matt O, Thank you very much for choosing Hard Rock Cancun for your honeymoon getaway, for us it's a true pleasure to welcome you and pamper you in such an important celebration. I'm really glad to read that the outstanding service from all the rockers, the blasting entertainment and delicious food and amenities really made your holidays a time...

Glasgow, United Kingdom
Reviewed 10 September 2016

Hard Rock certainly does ROCK, brilliantly cool relaxed vibe everywhere you went. Food and service was out standing, hotel is the best we've stayed in. Only negative was I didn't like the VIP section at the public pool that lay unused every day, when some people maybe struggled for a bed. Liked the policy of if your sunbed lay for...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Andrea F
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Andrea F, I really appreciate your comments and feedback about our resort, It makes me very happy to see that we wre able to provide you with amazing memories with our super fun vibe, delicious food and blasting service. We hope to welcome you again soon on your next trip to our destination. Francisco Garcia General Manager Hard Rock...

Reviewed 9 September 2016

My family came here for 8 days and we truly enjoyed our stay, despite the rain while we were there. First impressions: I really liked the outside of the hotel. Looking at it makes it feel premium. Once we got inside, it looks good as well, I don't have much else to say about the lobby. Our room was very...

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Helpful?
Thank Patrick L
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Patrick L, Thank you so much for your descriptive and excelent review!, I'm sure it will be really helpful for fututre travelers. I'm really happy to see that you and your family got to enjoy some true Rockstar holidays. On behalf the Hard Rock Cancun I would like to invite you back to our destination soon to share more...

Reviewed 9 September 2016

Hands down one of the best all-inclusive resorts in Cancun, service is awesome, food is great and the location could not be better, you have everything at your fingertips, souvenir store, atm, transportation, etc. Te bars were great, awesome drinks, some of the employees are super well trained like Marco from Zen restaurant, Sergio, Fernando from the bars, the girls...

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Helpful?
Thank Regina N
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Regina N, Thank you very much for your amazing review, I'm thrilled to know that we were able to rock your holidays with our delicious food, cozy facilities and most of all, the awesome service from all our dear rockers, rest assure I will be passing your comments with the rest of the band. We hope to see you...

Carson City, Nevada
Reviewed 8 September 2016

No need to leave the resort. Beautiful beach. Inviting swimming pools and whirlpools. Wide variety of restaurants to please every palate. Boutique shops. Spa. Hair Salon. And all inclusive. Who could ask for anything more? If you like fun and sun with good food and clean, spacious rooms, look no further!

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Helpful?
Thank murphynv
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello murphynv, I would like to thank you very much for your great review, Is really encouraging to know that we will welcome you back, here at Hard Rock Hotel Cancun, we are ready to roll out the red carpet for you and share more amazing memories together. Keep on rocking! Francisco Garcia General Manager Hard Rock Hotel Cancun

Rock Island, Illinois
Reviewed 8 September 2016 via mobile

This was our second time to the Hard Rock Cancun. We only had 4 nights 5 days but definitely were treated like Rock Stars! From our arrival at the airport we were greeted by the friendliest professional staff who quickly became friends at check in Lonz and Andy worked their magic and gave us an amazing room. The rooms are...

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Helpful?
Thank Vera H
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Vera H, Thank you very much for your sweet review and for letting us know about the outstanding experience you had with us! It makes me really happy to see that our amazing facilities and food offer along with the rocker staff made your vacation a memorable moment. I hope to welcome you back again soon to share more...

Chicago, Illinois
Reviewed 8 September 2016

I travel to HR Cancun with a family. The hotels is beautiful has many things to do for everyone but slacks on providing great customer service. Overall not worth the $$ spent. Pros: Lots of things to do for toddler and teenage daughter. They enjoyed!! The view from the Royal Rooms. Nice! Room service was on point. The spa was...

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Helpful?
Thank XilyandJova C
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello XilyandJova C, First of all I would like to apologize for the inconveniences on your visit, also I would like to thank you for the review and to let you know about the importance of your feedback, as we are improving all areas at the resort, all opinions of dear guests are what make the changes and improvements possible....

South Carolina
Reviewed 8 September 2016

7 days stay was the best vacation ever. This place is wonderful . From entertaiment for the children to great restaurants and club for the adults. Huge pool with 2 bars, food and daily activites from live bands playing rock to pool areobics to stay in shape. Nightly dinner with a theme and guided trips to amazing places. The staff...

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Helpful?
Thank SCFunguy
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello SCFunguy, Thank you very mucho for your awesome words and thank you for taking the time to write about your recent experience with us, I'm very happy to know when our guests have a blast at our resort and I really love that even your little Rockstars enjoyed every minute of it . On behalf all the staff at...

Leeds, United Kingdom
Reviewed 7 September 2016

My husband booked a 2 week holiday almost a year ago for my daughter and son-in-law for their honeymoon, using our Legendary Hard Rock membership. When we originally bought the membership we were told about its benefits, one of them being that members would receive preferential treatment. We were delighted to be informed by the person taking the booking, that...

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Helpful?
1Thank Carole M
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Carole M, First and foremost allow me to thank you for sharing your experience and for choosing Hard Rock Cancun for the celebration of your daughter, I'm really happy to read that we have your preference. I would also want to offer you my sincere apologies for the inconveniences ocurred during their stay regarding the missinformation and service provided,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
  • Conference Facilities
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €410 - €831 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#11 Top resorts Hotel in Cancun
#12 Spa Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request a room that DOES NOT face the outdoor auditorium.”
 of 5 bubbles Emily7458, 18 Jan 2017 | Read review
“Rock Royaltiy suite”
 of 5 bubbles claudiamT8560YZ, 17 Jan 2017 | Read review
“rooms on 3rd floor rock royalty level great”
 of 5 bubbles jmrscrow, 12 Jan 2017 | Read review
“ocean views are incredible!”
 of 5 bubbles Vasafoodie, 11 Jan 2017 | Read review
“Ocean view rooms are primo”
 of 5 bubbles tonysK5482XG, 10 Jan 2017 | Read review
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