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Hard Rock Hotel Cancun

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#11 of 181 Hotels in Cancun
GreenLeadersGold level
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7,859 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 4,768: English reviews
Reviewed 2 August 2016 via mobile

We spent 1 week in this hotel. Lovely place for holiday. Great food and friendly staff everywhere. Our favorite restaurants where Ciao and Zen. And we want say big thank you to Miguel from Ciao for an amazing service. We would recommend this place for holiday☺

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Helpful?
Thank Marcin F
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Marcin F, Than you for your blasting comments, I'm glad to hear we made your week one to remember, I will be passing this congratulation to Miguel, I'm certain that he and the rest of the staff will be plased to know they Rocked your vacations! We hope to see you back soon at Hard Rock Hotel Cancun to...

Phoenix, Arizona
Reviewed 2 August 2016

I am an event coordinator that works for a Fortune 500 company. We planned this trip completely last minute in a matter of a few weeks. Not only did the Hard Rock offer a vast array of amenities, but the pre-planning process was so easy and the staff was on top of every detail. Not having the chance to do...

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Helpful?
Thank vajuarez
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello vajuarez, Thank you very much for your kind review, the assurance that you were able to enjoy your vacation in our facilities with all the amenities that it has to offer and specially with the motor of our destination that it's our staff is what made the all the hard work truly paid off. We will be waiting for...

Cheltenham, Maryland
Reviewed 2 August 2016 via mobile

The resort was clean, service was exceptional, food and drinks were good. Enjoyed my vacation. Would definitely return. Staff was friendly and pleasant. They attend to my needs promptly and checked back to make sure that we were satisfied.

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Helpful?
Thank Sherrell C
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Sherrell C, Thank you for your awesome comments regarding your last vacation with us, I'm grateful in the knowing our food and beverage offer exceed your expectations as well as the awesome service that our staff is famous for, let me assure you the rest of the band will know abut this review so they can keep the excellent...

Kansas City
Reviewed 2 August 2016

We've been to Cancun many times and stayed at several different hotels. Hard Rock is by far our favorite. The food and level of service is off the charts. We were part of a group of 14, including 6 kids under 10 and grandparents. Everyone loves it. The atmosphere around the hotel is great. It is always upbeat with great...

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Helpful?
Thank CancunKC
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello CancunKC, Thank you so much for the fabulous and detailed review! It's heartful comments like yours that makes all the hard work rewarding, rest assure Virgilio, Itzel and the rest of the band will hear all about your amazing comments so they can keep the great job! I hope to welcome you again at the Hard Rock Hotel Cancun...

Raeford, North Carolina
Reviewed 2 August 2016

We went to Cancun on vacation and stayed at Hard Rock Hotel, what a AWESOME experience. The hotel was great, the food was good and the service was too. I would recommend this hotel if you are going to vacation there.

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Helpful?
Thank slj1229
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello slj1229, Thank you very much for sharing your awesome experience with us, I am thrilled to read your kind words about our food, facilities and service. I look forward to pamper you again on your next visit to Hard Rock Hotel Cancun. Keep on rocking! Francisco Garcia General Manager Hard Rock Hotel Cancun

Middletown, Connecticut
Reviewed 2 August 2016

this is the 2nd time we've been here and this time was even more fun than the first time! Hard rock is the way to go in cancun hands down! The food, service, entertainment, and fun is second to none! Delixe platinum room is a must! That view of the ocean and pool is worth every last penny!! Would go...

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Helpful?
Thank nanfito
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello nanfito, I'm really excited to know that we have a raving fan in you, it trully rocks our world when our stars enjoy their vacation and experience the rockstar treatment. We look forward to welcome you in a future visit to Hard Rock Hotel Cancun. Let's rock together! Francisco Garcia General Manager Hard Rock Hotel Cancun

Apple Creek, Ohio
Reviewed 2 August 2016

Excellent!! Customer service was excellent. Housekeeping was great. Cleanliness of the hotel was great. Entertainment was great also. Really like the Mexican night and family night that was for us when we were there. I would recommend to anyone to stay at the Hard Rock Hotel!

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Helpful?
Thank lois363
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello lois363, Thank you very much for your outstanding review! I am pleased to learn that our service, restaurants and entertainment pleased you, here at Hard Rock Hotel Cancun love to hear our Rockstars can experience truly memorable vacations. We hope to greet you again soon on your next trip to our destination. Francisco Garcia General Manager Hard Rock Hotel...

South Africa
Reviewed 2 August 2016

Was so excited when our agent from Uniquest Travel booked us this hotel! We read other reviews of this hotel and looked at pictures etc and could not wait to spend a week in Cancun. We arrived at the hotel and were immediately taken to the VIP check in area and were oferred lovely cold welcome drinks (Cancun is hot...

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Helpful?
Thank Durban21
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Durban21, Wow! I truly had a blast reading your amazing comments, It's encouraging to know that we were able to make you feel as the real Rockstars you are, here at the Hard Rock Cancun our most valuable celebrities are our dear guests and making your vacation the memorable experience you deserve is our most soulful and rewarding goal....

Reviewed 1 August 2016

I recently traveled to the HRH Cancun, and it was an amazing experience! This was my first all-inclusive experience and it was WELL worth the cost. The room was nice, and housekeeping made sure it was clean. They work super hard to make sure you enjoy yourself. With any request (including room service) that you call down and make, you...

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Helpful?
Thank DjNika E
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello DjNika E, Thank you very much for taking the time to write this amazing review and for recommending us so highly. It's encouraging to know that you enjoyed to the last detail, our staff will be pleased to know that their hard work paid off as they made you experience a time to remember! We hope to see you...

Cancun
Reviewed 1 August 2016

Older looking hotel with average food and service. I expected way better for the price and the name behind it. I certainly wouldn't recommend it to anyone or return again. The only plus was the bed was comfy and the liquor flows.

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1Thank michaelpK85KK
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello michaelpK85KK Thank you very much for taking the time to tell us about your experience, we are very sorry that your expectations weren't fulfilled as this is not the scenery that we are used to present. We strive to deliver true experiences that rock and it seems that we missed our mark. Rest assure that your valuable thoughts have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €404 - €840 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#11 On the Beach Hotel in Cancun
#11 Spa Hotel in Cancun
#11 Top resorts Hotel in Cancun
#11 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not a tip. This time we just booked a run of the house room but they upgraded us; so thank you to the HRH staff and management.”
 of 5 bubbles 404ronj, 5 Dec 2016 | Read review
“ocean view, although lagoon sunsets are breathtaking”
 of 5 bubbles csavu, 4 Dec 2016 | Read review
“Rock Royalty level ”
 of 5 bubbles Chelsea-Joshua, 4 Dec 2016 | Read review
“Floors 10 and up centrally located are the best. Facing the ocean.”
 of 5 bubbles W2309ZWpeterl, 1 Dec 2016 | Read review
“Go for a higher up floor, 8 or above on the lagoon side for the great sunset.”
 of 5 bubbles 45jukey, 30 Nov 2016 | Read review
5 of 5
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