We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
5/11/2017 6/11/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    +1 800-550-8578
    Hotel website
    Save
    Lowest prices for your stay
    5/11/20176/11/2017
    1 room, 2 adults, 0 children12
     3 people have started booking this hotel
    US$469
    US$441
    SAVE US$28
    US$469
    US$469
    Traveller (7567)
    Pool & Beach (1399)
    Room & Suite (1125)
    Secrets The Vine Cancun
    8,924 reviews
    #5 of 177 hotels in Cancun
     
    Fiesta Americana Condesa Cancun All Inclusive
    8,251 reviews
    #13 of 177 hotels in Cancun
     
    Paradisus Cancun
    9,510 reviews
    #24 of 177 hotels in Cancun
     
    The Ritz-Carlton, Cancun
    2,925 reviews
    #3 of 177 hotels in Cancun
     
    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “smash bar” (229 reviews)
    “rock star” (170 reviews)
    “zen restaurant” (107 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Secrets The Vine Cancun
    8,924 reviews
    #5 of 177 hotels in Cancun
     
    Fiesta Americana Condesa Cancun All Inclusive
    8,251 reviews
    #13 of 177 hotels in Cancun
     
    Paradisus Cancun
    9,510 reviews
    #24 of 177 hotels in Cancun
     
    The Ritz-Carlton, Cancun
    2,925 reviews
    #3 of 177 hotels in Cancun
     
    Rooms
    5 Nov6 Nov
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$441.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cancun hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "cc26c9769c024acb82684696b96bd373", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":152896,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[35081173],"additionalContentIds":[],"pollCount":0,"checkin":{"day":5,"month":11,"year":2017},"checkout":{"day":6,"month":11,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":469,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"cc26c9769c024acb82684696b96bd373","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":469,"lowestMetaPrice":441,"additionalPartner":false,"highestMetaPriceDisplay":469,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":469,"lowestMetaPrice":441,"highestMetaPriceDisplay":469,"hotelName":"Hard Rock Hotel Cancun","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImNjMjZjOTc2OWMwMjRhY2I4MjY4NDY5NmI5NmJkMzczIiwiQUlLIjoiMTg5ZjVkMzAyM2IxNDFlMjljMTA0ZDgzZmI4ZDVkYzMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "05/11/2017", "checkOut": "06/11/2017", "lowestPrice": "US$441", "hasDates": true, "hacComplete": true, "contentIdMappings": {"68899707":"CancelonIB","35081173":"BookingCom","44318838":"Expedia","76501772":"Hotwire","79039662":"OrbitzEWS","79527073":"CheapTicketsEWS","53908379":"TravelocityEWS","109237933":"HotelsCom2IB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (9,936)
    There are newer reviews for Hard Rock Hotel Cancun
    See the most recent reviews
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    521 - 525 of 6,038 reviews

    Reviewed 11 June 2017

    My husband and I left for a quick getaway. As with every trip there were people who made our stay memorable. I would like to mention them here. . We loved the all-inclusive idea and the bonus of using resort credits for the little extras....More

    2  Thank johnnyandmichele
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 14 June 2017

    Hello johnnyandmichele, Thank you so much for a comprehensive review I appreciated the detail invested within and the fact that you remembered the names of our staff, means that we succeeded at providing a ""Rockstar"" class service, which we take much proud on. I hope...More

    Reviewed 11 June 2017 via mobile

    Everything was awesome!!! Service, beach, room, staff, pool, food.......I don't have anything bad to say! We had a great time. Daughters 16 and 19 made the trip as well and loved it. Ciao restaurant was our favorite as well as the breakfast at the Market....More

    Thank lunzwife
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 12 June 2017

    Dear lunzwife, Thank you very much for sharing your review and highlighting the Rockstar service that you received from so many members of our staff! I will be more than glad to share your kind kudos with Fernando, Roger, Gaby and Virgilio. Nothing Rocks our...More

    Reviewed 11 June 2017

    Make no mistake, this is a PARTY property. Get ready to get your groove on, from your own liquor bottles and hot tub IN your room to the endless supply of entertainment and drinks at the pool. It's very easy to see yourself as the...More

    Review collected in partnership with Hard Rock Hotels & Casinos
    2  Thank Curt F
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 12 June 2017

    Dear Curt F, Thank you very much for sharing your wonderful review, it seems like you had a true Rockstar experience! I am really happy to read about all the details that you enjoyed of your stay and we can't wait to have you back...More

    Reviewed 10 June 2017

    Rock star treatment from start to finish for adults and kids alike! Amazing property, very clean and tons to do. The kids club was top of the line. Character breakfasts and shows just for kids were a huge plus. The food and drinks were excellent....More

    Thank Taysmum
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 12 June 2017

    Dear Taysmum, Thank you very much for sharing your review and highlighting all the aspects you enjoyed of your recent Hard Rock experience. We are truly happy to read that you and your little Rockstars had a blast. We look forward to welcome you again...More

    Reviewed 10 June 2017

    MONEY went MISSING on the first day of house keeping. Very sissapointed that you can't leave any money or personal belongings out without worrying if it going missing. Other than that it was a good trip.More

    Review collected in partnership with Hard Rock Hotels & Casinos
    3  Thank Lesleyann R
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 12 June 2017

    Dear Lesleyann R, Thank you very much for sharing your comments. Please allow me to add that we are deeply concern for your report as this is certainly not the experience that our guests are used to and we are really interested to follow up...More

    Secrets The Vine Cancun
    8,924 reviews
    #5 of 177 hotels in Cancun
     
    Fiesta Americana Condesa Cancun All Inclusive
    8,251 reviews
    #13 of 177 hotels in Cancun
     
    Paradisus Cancun
    9,510 reviews
    #24 of 177 hotels in Cancun
     
    The Ritz-Carlton, Cancun
    2,925 reviews
    #3 of 177 hotels in Cancun
     
    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Shuttle Bus Service
    • Airport Transportation
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$397 - US$882 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 On the Beach Hotel in Cancun
    • #9 Luxury Hotel in Cancun
    • #9 Spa Hotel in Cancun
    • #9 Top resorts Hotel in Cancun
    • #17 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Agoda, Booking.com, Hotels.com, Orbitz, Travelocity, Hotwire, Cancelon, Evoline ltd, HotelsforEveryone, TripOnline SA and getaroom.com so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7567)
    Pool & Beach (1399)
    Room & Suite (1125)
    Dining (764)
    Hotel & Grounds (4664)
    Family and Play Areas (119)
    Bathroom (38)
    Business Centre & Event Rooms (33)
    Nearby
    Paradisus Cancun
    9,510 reviews
    .70 km away
     
    The Ritz-Carlton, Cancun
    2,925 reviews
    .56 km away
     
    Secrets The Vine Cancun
    8,924 reviews
    .19 km away
     
    Fiesta Americana Condesa Cancun All Inclusive
    8,251 reviews
    1.00 km away
     
    Nearby Restaurants
    Restaurante Careyes
    296 reviews
    .69 km away
    Tempo by Martin Berasategui
    943 reviews
    .72 km away
    Puerto Madero Cancun
    3,525 reviews
    .38 km away
    Harry's
    2,983 reviews
    .32 km away
    Nearby Attractions
    Avenida Kukulkan
    5,176 reviews
    1.54 km away
    Museo Sensorial del Tequila
    169 reviews
    1.54 km away
    Flamingo Mall
    28 reviews
    .69 km away
    Kukulcan Plaza
    665 reviews
    1.48 km away
    Questions & Answers
    Get quick answers from Hard Rock Hotel Cancun staff and past guests.
    Note: your question will be posted publicly on the Questions & Answers page.
    Posting guidelines
    Submit
    Room Tips
    "Beautiful views on both sides of the motel and nice sized porches"
    Read review
    "Our room view was spectacular."
    Read review
    "If available Ocean view is amazing."
    Read review
    "Ask for a room facing away from the pool if you don't want to hear music or have morning sun."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing