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Hard Rock Hotel Cancun

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#11 of 181 Hotels in Cancun
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Hard Rock Hotel Cancun
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8,354 Reviews from our TripAdvisor Community

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Showing 5,040: English reviews
Reviewed 13 November 2016 via mobile

Just landed, Bags checked in with front desk, and already receiving great hospitality from the staff as we wait for our room to be prepared. Stopped by the pool to grab a bite to eat and we're seated and accommodated royally by Jose Ansel. Although one of the restaurants near Frida weren't technically "open" he noticed we just flew in,...

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Helpful?
2Thank cdefreit1
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello cdefreit1, Thank you very much for your review! We are so happy that you loved our fabulous resort, the service provide by our staff ,the food at the restaurants, it was made thinking of you, our true rock stars! We can’t wait to welcome you all again and roll the red carpet for you and spoil you rotten with...

Milwaukee, Wisconsin
Reviewed 13 November 2016

So much fun! The people were so nice and very accommodating! The weather was gorgeous! Highly recommend any one to go visit! The room was nice and clean! Again the staff at the hard rock were some of the nicest people. Go out of there way to help you!! I will diffantly return with my wife next year

Review collected in partnership with this hotel
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2Thank couture1974
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hi couture1974, Thank you very much for your review, I'm so glad you had a great stay. Sincerely I hope we have the chance to serve you in future vacations here at Hard Rock Hotel Cancun. Expect the unexpected! Francisco Garcia General Manager Hard Rock Hotel Cancun

Colleyville, Texas
Reviewed 13 November 2016

Very cool hotel - rock artifacts are great, service was top notch, and would not hesitate to go back there. Staff was very attentive, had a great time, and while I'm not a member of their loyalty program, they treated us great!

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Helpful?
1Thank charlesvictors
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hi charlesvictors, Thank you for your fantastic review, we are so happy you had a wonderful time at our resort, we love hearing when our staff members go above and beyond. Thank you for taking the time to mention all the staff, they will appreciate your comments. We hope we can welcome you again soon. You are truly Rockstars! Keep...

Columbia City, Indiana
Reviewed 13 November 2016

Been at hard rock cancun 12 times....have been to several other resorts in cancun but this is it....always great...that is why I always go back...great food...great resort...the entertainment staff (chino,batman,marlene,danny,sandy,jenny,falcon,jj,jose,mau,lamas,cesar,ejias) were all great....the pool dive bar (juan,jose,samuel,eduardo,conchi,luis) all were great...always happy and wanting to fill your orders....will be back in 2017...resort always clean....house keeping for rooms are great also...such a...

Review collected in partnership with this hotel
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Helpful?
1Thank crick1960
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello crick1960, Thank you so much for your kind words describing your latest experience at Hard Rock Hotel Cancun. I am pleased to learn that our entertainment and services granted you the Rockstar Class treatment that we takes pride on providing to you and any incoming guest. I am sure that your review will help other fellow travelers to make...

United States
Reviewed 13 November 2016

We all had a great time! The vibe in the hotel is full of great energy and great music, everywhere! The pool is kept very clean, the food is great and the service is amazing. I would recommend this hotel for a fun vacation getaway!

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1Thank zannadanna
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear zannadanna, Thank you very much for take the time to review our resort, is a huge pleasure to know that you have ejoyed our Rock n´roll style! Thanks again for your comments and we can’t wait to welcome you back here at Hard Rock hotel Cancun. Rock n’ Roll will never die! Francisco Garcia General Manager Hard Rock Hotel...

La Quinta, California
Reviewed 13 November 2016

The food in all restaurants is excellent. The spa services are five star. Best of all are the people they are all friendly and very attentive to all your needs. ..the golf course and tha staff are just great.

Review collected in partnership with this hotel
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1Thank john r
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello john r, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Cancun; I am thrilled to read your kind words about our food offer, spa and golf, but specially your remarks on service quality; it makes all the hard work worth it every second. Make sure that the...

West Chicago, Illinois
Reviewed 13 November 2016

Everything was great everybody was very nice and helpful the food was great and drinks was great the music was great and the people was amazing the room was very clean and very nice everybody was very helpful

Review collected in partnership with this hotel
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Helpful?
1Thank Brandon T
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Greetings Brandon T, Your comments are much appreciated. We are thrilled to see that you have enjoyed your stayed. We would like to have you back soon and have another great memory together. Sincerely, Francisco Garcia General Manager Hard Rock Hotel Cancun

Boerne, Texas
Reviewed 12 November 2016 via mobile

This is a beautiful hotel. The pros: the restaurant, cleaning and pool staff are amazing!!!! They are so genuinely helpful. the food is great. All of the restaurants were nice. We preferred the Asian restaurant where we ate sushi at the sushi bar almost every night before dinner there was never a wait. There was so much to do at...

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Helpful?
Thank 2010lovethesun
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello 2010lovethesun, Thank you for your review. We appreciate you took the time to share your experience with us. We all at the resort always love hearing and reading our loved guests comments and even more to hear that you were pleasantly surprised by our staff service, restaurants and cleanning service. Thanks also for your feedback and comments, I will...

Vancouver
Reviewed 12 November 2016

just got back from a 12 day stay @ the Hard Rock, we're both very relaxed and done drinking for quite some time lol, you'll never go hungry or thirsty here, spent most our time @ the pool end where all the action and entertainment is, the group in charge of keeping everyone entertained was excellent thanks to Batman,Caesar,Dani and...

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Helpful?
Thank Vancouveright
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Vancouveright, What an amazing review, it is so encouraging to hear your comments regarding your experience at our resort. Thank you too for spotlight the names of our staff members, we will let them know they made the difference during your stay. We can’t wait to welcome you again and roll the red carpet for you and your husband...

New York City, New York
Reviewed 12 November 2016

We visited in late sept and were treated to a Very friendly staff , great food at their restaurant and clean rooms. Its more of a boutique hotel in a nice area. Great views and the pool is is perfect. Best, affordable spot in the area.

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Helpful?
Thank iamlianhill
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello iamlianhill, Thank you very much for your great review, nothing thrill us as much as to hear you had an amazing time and received the true Rockstar treatment, we look forward to pamper you again on your next visit to Hard Rock Hotel Cancun. Francisco García General Manager Hard Rock Hotel Cancun

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
  • Conference Facilities
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €402 - €791 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#10 Top resorts Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Spa Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Obviously, try to get oceanview, beautiful!!”
 of 5 bubbles bittmom, 22 Feb 2017 | Read review
“The top floor was great! The sunsets were so beautiful.”
 of 5 bubbles 58PATSY, 22 Feb 2017 | Read review
“All rooms are fantastic I believe all even rooms face the ocean”
 of 5 bubbles fh619, 20 Feb 2017 | Read review
“Choose a room facing the front not the ocean because thats where the sun sets”
 of 5 bubbles Porcha10, 18 Feb 2017 | Read review
“Get a room on the wings of hotel above 3rd floor...Better balconies.”
 of 5 bubbles 687alisae, 17 Feb 2017 | Read review
5 of 5