We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
3/9/2017 4/9/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    Hotel website
    Save
    Best prices for your stay
    3/9/2017 4/9/2017
    US$479
    US$440
    SAVE US$40
    US$465
    US$440
    Traveller (7398)
    Pool & Beach (1383)
    Room & Suite (1112)
    Secrets The Vine Cancun
    8,680 reviews
    #4 of 175 hotels in Cancun
     
    The Ritz-Carlton, Cancun
    2,845 reviews
    #5 of 175 hotels in Cancun
     
    JW Marriott Cancun Resort & Spa
    4,290 reviews
    #12 of 175 hotels in Cancun
     
    Paradisus Cancun
    9,300 reviews
    #23 of 175 hotels in Cancun
     
    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (236 reviews)
    “zen restaurant” (105 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Special Price: 40% off room rate
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null}
    Secrets The Vine Cancun
    8,680 reviews
    #4 of 175 hotels in Cancun
     
    The Ritz-Carlton, Cancun
    2,845 reviews
    #5 of 175 hotels in Cancun
     
    JW Marriott Cancun Resort & Spa
    4,290 reviews
    #12 of 175 hotels in Cancun
     
    Paradisus Cancun
    9,300 reviews
    #23 of 175 hotels in Cancun
     
    Rooms
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$440.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cancun hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "0bdbeaab62c14b308dcf8ca89f8e80af", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":152896,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[44318838],"additionalContentIds":[],"pollCount":0,"checkin":{"day":3,"month":9,"year":2017},"checkout":{"day":4,"month":9,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":440,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"0bdbeaab62c14b308dcf8ca89f8e80af","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":479,"lowestMetaPrice":440,"additionalPartner":false,"highestMetaPriceDisplay":479,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":479,"lowestMetaPrice":440,"highestMetaPriceDisplay":479,"hotelName":"Hard Rock Hotel Cancun","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjBiZGJlYWFiNjJjMTRiMzA4ZGNmOGNhODlmOGU4MGFmIiwiQUlLIjoiYmU5NGE1NWFlYmE5NGU2YWE1YzY5M2RiZTI0MjU3ZjIifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "03/09/2017", "checkOut": "04/09/2017", "lowestPrice": "US$440", "hasDates": true, "hacComplete": true, "contentIdMappings": {"68899707":"CancelonIB","44318838":"Expedia","35081173":"BookingCom","76501772":"Hotwire","79039662":"OrbitzEWS","79527073":"CheapTicketsEWS","53908379":"TravelocityEWS","109237933":"HotelsCom2IB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"divClasses":"prw_rup prw_ibex_room_grid_hsx","moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"divClasses":"prw_rup prw_ibex_mismatch_message","moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (9,541)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages
    There are newer reviews for Hard Rock Hotel Cancun
    See the most recent reviews

    351 - 355 of 5,814 reviews

    Reviewed 28 May 2017

    The staff is excellent, the food is fantastic and the beach is breath taking! We had such a great time. The spa services were out of this world. I truly enjoyed this trip and would definitely go again.More

    Review collected in partnership with this hotel
    Thank joannd694
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 29 May 2017

    Dear joannd694, Thank you very much for your fantastic review and for letting us know all the details you enjoyed of your recent stay. The red carpet will be ready to welcome you during your next trip to our destination! Sincerely, Francisco García General Manager...More

    Reviewed 28 May 2017

    This was our first time at Hard Rock. We rally enjoyed the hotel. The entertainment crew made every day enjoyable. Games, music, contests every day at the pool. The hotel was spotless, food good, casual atmosphere was nice. Don't believe any negative reviews, we have...More

    Review collected in partnership with this hotel
    Thank Aidanryland
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 30 May 2017

    Dear Aidanryland, Thank you very much for your fantastic review! We feel very proud to see that our Rocker vibe, blasting entertainment, facilities and restaurants filled your caribbean getaway with authentic experiences that Rock! We can't wait to have you back and roll out the...More

    Reviewed 28 May 2017

    Overprice and overrated. Food wasn't great. Staff was friendly and attentive. Had an allergic reaction to something in room 1166. Mold in vents. View from my room was fantastic, paid extra for an upgrade. Entertainment..two thumbs down, club....👎👎👎👎Just an average Resort. DEFINITELY NOT WORK THE...More

    Review collected in partnership with this hotel
    Thank pam g
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 30 May 2017

    Dear pam g, I would like to thank you for bringing your observations to my attention. I am very concerned to learn that we have fallen short to your expectations. I sincerely apologize for any inconvenience you may have experienced and I would like you...More

    Reviewed 28 May 2017

    Excellent service, food, ammenities and resort. I plan to definitely stay at this resort again. I will look for Hard Rock Hotel whenever I travel. The venue was perfect for a wedding. We had an excellent time!!!More

    Review collected in partnership with this hotel
    Thank sreneed
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 30 May 2017

    Dear sreneed, Thank you very much for your review, you Rock! We feel honored to see that you recommend us so highly and that will continue to repeat the Rockstar experience soon. The red carpet will be ready to welcome you! Francisco García General Manager...More

    Reviewed 27 May 2017

    First time visiting had a great time only thing was our friends had a charge that they did not incur and Manager did not really help out. Other than that trip was great. They should have vendors at least twice to three times a week.More

    Review collected in partnership with this hotel
    Thank josejflores00
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 29 May 2017

    Dear josejflores00, Thank you very much for your review, we feel very happy to see that you enjoyed your recent holiday experience. Please also allow me to sincerely apologize for the inconvenience you mentioned, one of our customer care agents will contact you by private...More

    Secrets The Vine Cancun
    8,680 reviews
    #4 of 175 hotels in Cancun
     
    The Ritz-Carlton, Cancun
    2,845 reviews
    #5 of 175 hotels in Cancun
     
    JW Marriott Cancun Resort & Spa
    4,290 reviews
    #12 of 175 hotels in Cancun
     
    Paradisus Cancun
    9,300 reviews
    #23 of 175 hotels in Cancun
     
    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$394 - US$912 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #9 On the Beach Hotel in Cancun
    • #9 Luxury Hotel in Cancun
    • #9 Spa Hotel in Cancun
    • #17 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, BookIt.com, Expedia, Travelocity, Priceline, TravelUp, Booking.com, Hotels.com, Hotwire, Cancelon, Evoline ltd, HotelsforEveryone, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7398)
    Pool & Beach (1383)
    Room & Suite (1112)
    Dining (750)
    Hotel & Grounds (4540)
    Family and Play Areas (118)
    Bathroom (37)
    Business Centre & Event Rooms (33)
    Nearby
    JW Marriott Cancun Resort & Spa
    4,290 reviews
    .31 km away
     
    Paradisus Cancun
    9,300 reviews
    .70 km away
     
    The Ritz-Carlton, Cancun
    2,845 reviews
    .56 km away
     
    Secrets The Vine Cancun
    8,680 reviews
    .19 km away
     
    Nearby Restaurants
    Restaurante Careyes
    247 reviews
    .69 km away
    Puerto Madero Cancun
    3,471 reviews
    .38 km away
    Harry's
    2,919 reviews
    .32 km away
    Porfirio's Cancun
    1,475 reviews
    .27 km away
    Nearby Attractions
    Avenida Kukulkan
    5,060 reviews
    1.54 km away
    Museo Sensorial del Tequila
    167 reviews
    1.54 km away
    Flamingo Mall
    23 reviews
    .69 km away
    Kukulcan Plaza
    657 reviews
    1.48 km away
    Ask a question
    Questions & Answers
    suekap
    19 August 2017|
    Answer
    Response from Traci G | Reviewed this property |
    No,but they will do laundry for you - each piece is priced individually so it could get a little pricey. There will be a laundry bag with the price list in the closet.
    0
    Votes
    frances7132016
    15 August 2017|
    AnswerShow all 2 answers
    Response from LuisTA12 | Property representative |
    Hello frances7132016, Thank you for contacting Hard Rock Hotel Cancun. Yes, all our rooms are equipped with coat hangers. Pool and breach towels are provided on a stand located next to the Spa at the pool area. Kind... More
    1
    Vote
    Google Translation
    Room Tips
    "have some tips money with you."
    Read review
    "Beach/pool view is the best. 3rd floor is Rock Royalty Level and has access to it's concierge services..."
    Read review
    "Ask for Oceanview on a high floor! SO worth it!!!"
    Read review
    "The VIP area pools on the 3rd Floor deck offer great selection of food and smoothies."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing