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Hard Rock Hotel Cancun

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Traveller (8442)
Pool & Beach (1559)
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Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“smash bar”(251 reviews)
“rock star”(177 reviews)
“zen restaurant”(117 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 35% off room rate
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 35% off room rate
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (11,235)
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6,822 results
Traveller rating
4,806
1,207
484
182
143
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4,806
1,207
484
182
143
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351 - 355 of 6,822 reviews
Reviewed 28 February 2018

This is my preliminary review of the HRH hotel in Cancun MX. This is our second trip to this fine hotel. Last time we were just a couple and this time we have another couple traveling with us. My husband and I are Presidential members...More

1  Thank gwynneth13
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 March 2018

Hello gwynneth13, Thank you so much for choosing our hotel again and for sharing with us your last visit to Hard Rock Hotel Cancun. I'm very glad to know that this time you had the opportunity to come with some friends and that you all...More

Reviewed 28 February 2018 via mobile

We were well looked after and service was good. The in-house restaurant serves good hotel style food. It won’t blow your mind but it did a job. Cancun itself is a great place to get away from it all. I will certainly return.More

Thank ChadDeans
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 March 2018

Dear ChadDeans, Thank you for sharing your your experience during your last visit to Hard Rock Hotel Cancun. We are very glad to know that you had an overall good stay and we were able to fulfill all your expectations. Thanks for all your comments,...More

Reviewed 28 February 2018

This was our first time in Cancun and we had a fantastic time! The room was clean and a great size. Enjoyed the nightly entertainment. Gained a few pounds from the amazing food and the availability of food throughout the day/night. Ramos, the bartender at...More

Thank allsmylez
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 March 2018

Hello allsmylez, Thank you so much for sharing your perfect five star review with us, in regards of your last visit to Hard Rock Hotel Cancun. We are very happy to read the great time you had with us and the Rock Star service that...More

Reviewed 27 February 2018

We are Legendary members and have visited HR Cancun three times. Cancun is the best HR, not to big and not to small. Emmanuel and Pedro our pool concierges were the sweetest gentleman. They were our best friends on the 3rd floor pool. They both...More

Thank 736robertan
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 28 February 2018

Dear 736robertan, Thank you for sharing your third experience with us. We feel very proud to know that you consider our hotel the best of all the Hard Rock properties, nothing makes us feel more happy to receive this kind of comments from one of...More

Reviewed 27 February 2018

We had a family trip with 2 adults and 3 eighteen year old boys. The service was amazing. The quality and variety of foods/drinks that are available all day and all night was incredible. Entire resort including public bathrooms was clean and spotless all the...More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank mrobertson2018
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 28 February 2018

Hello mrobertson2018, thank you so much for taking the time sharing your comments in regards of your last visit to Hard Rock Hotel Cancun. I'm pleased to read that everything was perfect, that your found our hotel very clean and that you and your family...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Hotel Amenities
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
US$349 - US$762 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Top resorts Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$349 - US$762 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Top resorts Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (8442)
Pool & Beach (1559)
Room & Suite (1276)
Dining (847)
Family and Play Areas (123)
Amenities (89)
Business Centre & Event Rooms (34)
Questions & Answers
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Paul D
23 May 2018|
Answer
Response from Traci G | Reviewed this property |
Yes, the resort takes American money. Take small bills with you as the resort has limited resources to break $100's.
0
Votes
Room Tips
"Loved the Jacuzzi, balcony & room service! Evening chocolates were nice touch."
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"Everything was great. No complaints."
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"Room service was wonderful! They kept the rooms very clean!"
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"Use Google translate as most of the cleaning staff don't speak English"
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