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1/10/2017 2/10/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    Hotel website
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    Lowest prices for your stay
    1/10/2017 2/10/2017
    US$453
    US$453
    US$453
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    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (238 reviews)
    “zen restaurant” (105 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Special Price: 35% off room rate
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    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (9,733)
    There are newer reviews for Hard Rock Hotel Cancun
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    341 - 345 of 5,927 reviews

    Reviewed 30 June 2017

    My husband and I enjoyed our stay at this resort! Food and deonks were amazing! Our room had the best view of the ocean and pools. Our guests loved their rooms. Our wedding was on the beach and our wedding coordinator, Covy, made sure our...More

    Review collected in partnership with Hard Rock Hotels & Casinos
    Thank totiyanae
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 14 July 2017

    Hello totiyanae, Thank you so much for choosing Hard Rock Hotel Cancun for such an important celebration and for your perfect five star review. I'm pleased to learn that you and your guests enjoyed our food and beverage offer and our facilities. I appreciate your...More

    Reviewed 29 June 2017 via mobile

    We traveled to this hotel mid-June 2017. I have been to Mexico many times and stayed at several Hard Rock hotels and Palace Resorts. We LOVED this resort for couples. We stayed in a presidential suite and had butler service. We felt like the suite...More

    Thank Catherine H
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 30 June 2017

    Dear Catherine H, Thank you very much for your review. We appreciate you took the time to share your experience with us. We always love hearing and reading our loved guest's comments and even more to hear that you and your family had a true...More

    Reviewed 29 June 2017

    In the name of Manos Que Sanan, thanks to Hard Rock Hotel for sponsoring us and being able to fulfill the dream of our children and make our stay warmer, their families are more than grateful. We were very well received and looked after at...More

    Thank Manos Que S
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 30 June 2017

    Dear Manos Que S, You Rock! Thank you very much for sharing your recent experience at Hard Rock Hotel Cancun, we truly love to pamper all our dear guests and especially our little Rockstars! I'm glad to see that you had a blast at our...More

    Reviewed 28 June 2017

    When I arrive front of the hotel I notice good security, we get in and quickly they receive as in the perfect way . Even if the check in is at 16h they give us the room at 13h. I go up in the room...More

    Review collected in partnership with Hard Rock Hotels & Casinos
    Thank 485guyw
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 29 June 2017

    Dear 485guyw, Thank you very much for describing your recent experience at our resort! It's a great pleasure to see that there were so many things that you enjoyed and that our facilities and services provided you with the Rock Star treatment. We hope to...More

    Reviewed 28 June 2017

    Alex from Frida Restaurant at Hard Rock Cancun was our waiter twice during our week long trip. Alex was very good and friendly, making sure our meals were great, always making sure if there was anything else we needed, and always making sure our water...More

    Thank jtothem89
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 29 June 2017

    Dear jtothem89, Thank you very much for taking the time to acknowledge the amazing service from our band members, especially Alex! We are truly glad to see that he pampered you like a true Rock Star! We look forward to welcome you back soon. Keep...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Parking
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$359 - US$821 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #10 Spa Hotel in Cancun
    • #10 Luxury Hotel in Cancun
    • #10 On the Beach Hotel in Cancun
    • #17 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Orbitz, Expedia, Hotels.com, Booking.com, Hotwire, Travelocity, HotelsforEveryone, Cancelon, Evoline ltd, TripOnline SA and getaroom.com so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7461)
    Pool & Beach (1385)
    Room & Suite (1117)
    Dining (752)
    Hotel & Grounds (4594)
    Family and Play Areas (118)
    Bathroom (37)
    Business Centre & Event Rooms (33)
    Nearby
    JW Marriott Cancun Resort & Spa
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    .29 km away
     
    The Ritz-Carlton, Cancun
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    .56 km away
     
    Secrets The Vine Cancun
    8,797 reviews
    .19 km away
     
    Presidente InterContinental Cancun Resort
    2,500 reviews
    5.46 km away
     
    Nearby Restaurants
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    Nearby Attractions
    Avenida Kukulkan
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    Kukulcan Plaza
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    Ask a question
    Questions & Answers
    Nathaliewackett
    16 September 2017|
    AnswerShow all 3 answers
    Response from LuisTA12 | Property representative |
    Hello Nathaliewackett, Regarding your interest in having late check out, I kindly inform you that this request is subject to availability; if your pick up time is late afternoon, no worries, you could leave the room at... More
    0
    Votes
    Google Translation
    sean c
    16 September 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello sean c, Thank you for contacting Hard Rock Hotel Cancun and for your interest on visiting us. We love to receive outside guests on our property! Please contact to our front desk department (998 881 36 99 ext... More
    0
    Votes
    Google Translation
    Nathaliewackett
    14 September 2017|
    AnswerShow all 2 answers
    Response from LuisTA12 | Property representative |
    Hello Nathaliewackett, Thank you for contacting Hard Rock Hotel Cancun. Yes, if you wish to take one of our amazing bathrobes home, we suggest to visit to our concierges that will gladly help you to figure out how to do... More
    0
    Votes
    Google Translation
    Room Tips
    "should ask for an ocean view room as its a better view"
    Read review
    "Rooms were nice and clean. Only thing is housekeeping knocking on door at 8:30 am with request to clean."
    Read review
    "Our room was located in a weird area of the hotel and our elevator didn't work, we were on the first..."
    Read review
    "Rooms are quieter on the South side."
    Read review
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