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27/8/2017 28/8/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    Hotel website
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    Best prices for your stay
    27/8/2017 28/8/2017
    Lock in the lowest price from our partners
    US$459US$531
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    Traveller (7395)
    Pool & Beach (1383)
    Room & Suite (1112)
    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (235 reviews)
    “zen restaurant” (104 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Offers & Announcements: 35% off room rate
    Deals (13)
    27 Aug28 Aug
    |
    1 room, 2 adults, 0 children
    • Deluxe Platinum king bed, ocean view - All Inclusive
      US$531US$459
      View Deal
    • Deluxe Platinum king bed, ocean view - All Inclusive
      US$531US$459
      View Deal
    • Platinum Deluxe King Room
      US$531US$459
      View Deal
    View all 13 deals from US$459
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    Write a Review
    Reviews (9,519)
    Traveller rating
    Traveller type
    Time of year
    Language
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    There are newer reviews for Hard Rock Hotel Cancun
    See the most recent reviews

    291 - 295 of 5,808 reviews

    Reviewed 11 June 2017

    Make no mistake, this is a PARTY property. Get ready to get your groove on, from your own liquor bottles and hot tub IN your room to the endless supply of entertainment and drinks at the pool. It's very easy to see yourself as the...More

    Review collected in partnership with Hard Rock Hotels & Casinos
    2  Thank Curt F
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 12 June 2017

    Dear Curt F, Thank you very much for sharing your wonderful review, it seems like you had a true Rockstar experience! I am really happy to read about all the details that you enjoyed of your stay and we can't wait to have you back...More

    Reviewed 10 June 2017

    Rock star treatment from start to finish for adults and kids alike! Amazing property, very clean and tons to do. The kids club was top of the line. Character breakfasts and shows just for kids were a huge plus. The food and drinks were excellent....More

    Thank Taysmum
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 12 June 2017

    Dear Taysmum, Thank you very much for sharing your review and highlighting all the aspects you enjoyed of your recent Hard Rock experience. We are truly happy to read that you and your little Rockstars had a blast. We look forward to welcome you again...More

    Reviewed 10 June 2017

    MONEY went MISSING on the first day of house keeping. Very sissapointed that you can't leave any money or personal belongings out without worrying if it going missing. Other than that it was a good trip.More

    Review collected in partnership with Hard Rock Hotels & Casinos
    3  Thank Lesleyann R
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 12 June 2017

    Dear Lesleyann R, Thank you very much for sharing your comments. Please allow me to add that we are deeply concern for your report as this is certainly not the experience that our guests are used to and we are really interested to follow up...More

    Reviewed 10 June 2017

    The Hotel is in need of update ,our room was fine and close to the pool, Room service was great .The only issue we had is the food, we tried both time the Japanese and the Italian, both tasted nothing like it should be ....More

    Thank mike t
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 13 June 2017

    Dear mike t, Thank you very much for taking the time to share your comments and observations. We believe that feedback from our guests is the most important tool because it allows us to improve and know our areas of opportunity. This is why we...More

    Reviewed 10 June 2017

    Hard Rock Cancun was by far our best family vacation ever! We have stayed at many hotels at a much larger price point and for the value, this was the BEST. The food that was available was overwhelming. Whether it was 2 am or or...More

    Review collected in partnership with Hard Rock Hotels & Casinos
    Thank hoosierdaddyFL
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 14 June 2017

    Hello rjavate, Thank you very much for your great review, is my pleasure to read your comments about your recent vacation and how much you and your family had enjoy Hard Rock Hotel Cancun. Thank you especially for planning your next trip to our destination,...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$396 - US$935 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #9 On the Beach Hotel in Cancun
    • #9 Spa Hotel in Cancun
    • #9 Luxury Hotel in Cancun
    • #17 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Orbitz, Expedia, Booking.com, Priceline, Hotels.com, Travelocity, TravelUp, Hotwire, Cancelon, HotelsforEveryone, Evoline ltd, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7395)
    Pool & Beach (1383)
    Room & Suite (1112)
    Dining (750)
    Hotel & Grounds (4537)
    Family and Play Areas (118)
    Bathroom (37)
    Business Centre & Event Rooms (33)
    Nearby
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    4,279 reviews
    .31 km away
     
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    .70 km away
     
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    2,833 reviews
    .56 km away
     
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    8,654 reviews
    .19 km away
     
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    Nearby Attractions
    Avenida Kukulkan
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    1.54 km away
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    Kukulcan Plaza
    655 reviews
    1.48 km away
    Ask a question
    Questions & Answers
    frances7132016
    15 August 2017|
    Answer
    Response from sleafordSwindon |
    Staying here at the moment. Yes there are coat hangers in the room. Pool towels can be collected by staff next to the pool or they are often rolled up on the vacant sun beds first thing in the morning.
    0
    Votes
    ZeFlyingScotsman
    15 August 2017|
    AnswerShow all 3 answers
    Response from Roy S | Reviewed this property |
    Yes if you go on there website you can locate the list. We were able to book excursions and tequila tasting with our resort credits prior to arriving. You just have to sign off once you get there with the concierge.
    0
    Votes
    Room Tips
    "Beach/pool view is the best. 3rd floor is Rock Royalty Level and has access to it's concierge services..."
    Read review
    "Ask for Oceanview on a high floor! SO worth it!!!"
    Read review
    "The VIP area pools on the 3rd Floor deck offer great selection of food and smoothies."
    Read review
    "Beachside View"
    Read review
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