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Hard Rock Hotel Cancun

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Traveller (8306)
Pool & Beach (1536)
Storyboard
Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“smash bar”(251 reviews)
“rock star”(177 reviews)
“zen restaurant”(117 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 35% off room rate
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 35% off room rate
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (11,033)
There are newer reviews for Hard Rock Hotel Cancun
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6,703 results
Traveller rating
4,723
1,189
475
178
138
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4,723
1,189
475
178
138
Show reviews that mention
All reviewssmash barrock starzen restaurantrock sparock royaltylegendary membersmarket buffetfoam partyresort creditvacation plannersbrazilian steakhouseentertainment staffocean viewpresidential suitekids clubpool baramazing hotel
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291 - 295 of 6,703 reviews
Reviewed 14 February 2018

There’s nothing to complain about. Place, staff and service - Everything was magnifiscent. Delicious food at all times. Great vacation planners - Booked two tours and both were awesome. Never slept on a more comfortable bed before.More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank sofiagreco324
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 15 February 2018

Hello sofiagreco324, I am glad to know that you had an excellent stay and that you enjoyed our facilities, the first service of our staff, the tours you did and our comfortable beds. Thank you for sharing your kind words with us, I hope we...More

Reviewed 13 February 2018 via mobile

Hotel was great, lovely room, great ocean view and beds were very comfy. Overall the service was fantastic and quick, even on the beach. Food was good, breakfast buffet had a decent selection. The Italian restaurant Ciao was our favourite and the Brazilian restaurant was...More

Thank Diane M
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 15 February 2018

Dear Diane M, Thank you very much for taking the time to share with us your last visit to Hard Rock Hotel Cancun. I am glad to know that you enjoyed our property very much and that you received a service worthy of a Rock...More

Reviewed 13 February 2018 via mobile

I just loved the scenery! It is so Beautiful here. I took some really great pictures. The room was really Beautiful! The room service came in 30 minutes. Food was Great! The workers are really friendly. We had cart rides allot. The bell boy Erick...More

Thank lori d
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 15 February 2018

Hello lori d, Thank you very much for sharing with us your past experience at Hard Rock Hotel Cancun. I am glad to know that you were able to take excellent pictures as a souvenir of your visit to our beautiful hotel and that you...More

Reviewed 13 February 2018

The resort was beautiful and the staff was wonderful! The rooms were very nice and clean and the mini bar was stocked daily. The pools were very well kept and the staff would always make room for you to add chairs for your party. Would...More

Review collected in partnership with this hotel
Thank Emily A
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 15 February 2018

Dear Emily A, Thank you for sharing with us your last visit to Hard Rock Hotel Cancun. I am very happy to know that you enjoyed the Rock Star service that our staff is proud to offer to all our guests, Nothing pleases us more...More

A TripAdvisor Member
1
Reviewed 13 February 2018 via mobile

This is my 4th time visiting Cancun and out of all the hotels this one has the best entertainment. From aqua aerobics to foam parties it has the right balance for fun and relaxation. The entertainment team in particular Oscar were exceptional! His energy and...More

Thank A TripAdvisor Member
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 15 February 2018

Dear Rock Star, Thank you very much for choosing our hotel, to enjoy your vacation in Cancun. We are pleased to know that you enjoyed all the activities our animation team has for our dear guests and that you also enjoyed our delicious pizza in...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Hotel Amenities
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
US$386 - US$778 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Cancun
#10 Spa Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Top resorts Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$386 - US$778 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Cancun
#10 Spa Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Top resorts Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (8306)
Pool & Beach (1536)
Room & Suite (1259)
Dining (846)
Family and Play Areas (121)
Amenities (89)
Business Centre & Event Rooms (34)
Questions & Answers
Ask a question
Chazcaxx
18 April 2018|
Answer
Response from LuisTA12 | Property representative |
Dear Chazcaxx, Thank you so much for your question. I'll contact you on a DM to get your email and reservation info. Kind regards.
1
Vote
Google Translation
Chazcaxx
18 April 2018|
Answer
Response from Brandy B | Reviewed this property |
if you tell them it's his birthday, they will decorate the door. They also do the restaurant cake thing
1
Vote
tracann1129
16 April 2018|
Answer
Response from LuisTA12 | Property representative |
Dear tracann1129, Thank you so much for your question and for sharing your concerns with us. I would like to inform you that the Hotel Zone of Cancun where we are located and the areas of Cancun where these situations... More
0
Votes
Google Translation
Room Tips
"All the rooms have either ocean view or lagoon view depending on booking."
Read review
"We were on 6th floor ocean view ~ great room"
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"Ocean view."
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"The spa tub in the room should be replaced with a sofa. Make the resort an adults only."
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