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Hard Rock Hotel Cancun

AMOMAUS$481*
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#9 of 182 Hotels in Cancun
GreenLeadersGold level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$565*
US$481*
Great Deal
US$514*
US$514*
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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8,754 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 5,312: English reviews
Cancun
Reviewed 20 February 2017

This was our first time at an All-Inclusive resort and I don't think we'll choose otherwise in the future. We booked through Costco travel and that included he transportation to and from the hotel, as well as $500 resort credits. As soon as we arrived we noticed how extremely friendly and courteous the staff was. They always addressed us by...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
2Thank rockelle02
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear rockelle02, Thank you so much not only for posting your experience, but for choosing Hard Rock Hotel Cancun as your Rocking travel destination. I am proud to learn that our All Inclusive offerings, personalized service, facilities and delicious food made you feel like a true Rock Star. We look forward to welcome you soon. Keep on Rocking! Francisco García...

Cancun
Reviewed 20 February 2017

This place has a fantastic vibe! The staff are very friendly and went out of their way to make our visit more enjoyable. They were happy to handle off menu requests, or extra services like pillows or room service. They are literally eager to help. Luis P in the Rock Shop was great, so were Raul for the beach cabanas,...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
1Thank Hiram D
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Hiram D, Thank you so much for your fantastic comments! I am so glad to hear that you had enjoyed your stay, is by receiving feedback from our guest how we strive to keep up with the Rock Star service and acknowledge the outstanding service from our band members that truly Rocked your vacations. We can't wait to have...

California
Reviewed 20 February 2017

We had 50 people for a wedding and the all inclusive allowed us to all stay together for all events. The wedding was on the beach and just beautiful. The rooms were super comfortable and looked at too ocean views made it fantastic. The staff took care of everyone and no one was disappointed.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank kdiener
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear kdiener, Thank you very much for sharing your recent experience with the TripAdvisor community, we are truly proud to have been your host on this romantic and special moment! and happy to see you and your party had a wonderful time. We hope to have the honor to welcome you again soon! Francisco García General Manager Hard Rock Hotel...

Cancun
Reviewed 20 February 2017

I went on a company trip to this resort and I have never experienced such a wonderful place in my life. Food was good, service was excellent amentities and entertainment was great. I loved getting room service and was very pleased with how quick they were. We had a company dinner on the beach which was extremely enjoyable. Allan was...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank corak56
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear corak56, Thank you so much for your review, your comments truly encourage us to keep up with the service that you experienced and it helps other fellow travelers to have a better idea of how Hard Rock Hotel Cancun delivers, so they can take a better and more informed decision regarding their travel destination. We can't wait to keep...

Liverpool, United Kingdom
Reviewed 20 February 2017 via mobile

Just returned today from the hard rock cancun.We stayed on the 11th floor in a deluxe diamond room 1132 and it was a very beautiful room and what a view.This hotel is the best i have stayed in and will definetly be returning in the near future.Theirs so much going on from foam partys to stage shows which are brilliant....

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Helpful?
1Thank brian c
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear brian c, Thank you so much for your kind review from your experience at Hard Rock Hotel Cancun, I am thrilled to read such kind words describing our facilities, amenities, entertainment and specialy our hard working crew that together helped to create memorable vacations for you. We hope we can welcome back soon! Francisco García General Manager Hard Rock...

Cancun
Reviewed 20 February 2017

Our experience couldn't really have been better. The staff is incredibly friendly and helpful! We have never felt so pampered! The cleanliness and entertainment was also outstanding! I have a gluten and dairy allergy and the chefs were all so helpful and willing to make me special dishes. There was only one dessert option for me; that's all I was...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank kellih515
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear kellih515, I would like to thank you very much for your review! Is a pleasure to know that you had a great time at our resort and we are truly proud to hear you were pampered by our staff. We are looking forward to welcome you back soon for a Rock Star vacation here at Hard Rock Hotel Cancun....

Zlin Region, Czech Republic
Reviewed 20 February 2017

Absolutely friendly and "rocking" atmosphere with fun and real "alInclusive". Staff friendliness was amaizing. Simply "all" was inclusive, even ala carte restaurants. All day fun program but not disturbing if you like to relax. Wish to come back.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank RosabCZ
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear RosabCZ, Thank for choosing Hard Rock Hotel Cancun as the main stage of your recent holidays! We are thrilled that our fun vibe, delicious food and the service from our band members exceeded your expectations. We look forward to welcome you again soon! Francisco García General Manager Hard Rock Hotel Cancún

Cancun
Reviewed 19 February 2017

If you like eating the same thing day in and day out. The Hard Rock is for you. It's very unfortunate as the staff and service is excellent but the food was not. Limited options and the quality is not what you'd expect from a 4+ star resort

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
2Thank bobmM4285EO
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear bobmM4285EO, Thank you for sharing your observations with us. We appreciate your comments as we consider them as feedback in order to address the areas of opportunity that require our attention. I assure you that we are doubling efforts to improve every aspect to the detail and your comments regarding our food offerings have been shared with our Food...

Vaughan, Canada
Reviewed 18 February 2017

HARD ROCK CANCUN -This is the place, with all of our years of travel to numerous destinations around the world and hotels we have been, this tops them all. Starting with the cleanliness, friendliness, hospitality, FOOD, entertainment, amenities, accommodations, I rate this perfect. So good we have already planned to go back next year. Get ready to gain weight when...

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Helpful?
3Thank Porcha10
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Porcha10, Thank you very much for your wonderful review, It is truly encouraging to hear your comments regarding your recent experience at your home away from home. Here at the Hard Rock Hotel Cancun, our guests are true celebrities, we are happy you felt the Rock Star service from beggining to end. We will follow up to your commnents...

Liverpool, United Kingdom
Reviewed 18 February 2017 via mobile

We visited here at the end of July. I would go back tomorrow if I could. It was amazing, the rooms were lovely, the pool area was amazing with good entertainment, and the restaurants were amazing! We loved them all!! The staff at the hotel couldn't do enough for us, they were only a phone call away if you needed...

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Helpful?
Thank Bethanysian
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Bethanysian, Thank you so much for sharing your experience during your last visit at Hard Rock Hotel Cancun, we are proud to learn that we have been chosen as your travel destination during your vacations and that you received the Rock Star class service that we love to provide to all our dear guests. We hope to have the...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €382 - €995 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 Spa Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
902 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bigger beds~Double just isn't big enough for 2 adults:(”
WELOVEVACATIONS2017, 25 Apr 2017 | Read review
“We stayed on the lagoon side which we liked because sunset there, higher the floor the better.”
Mamamollo, 25 Apr 2017 | Read review
“Ocean view worth the money.”
CarolefromNJ, 21 Apr 2017 | Read review
“Always get ocean view. The best!”
BettyC714, 20 Apr 2017 | Read review
“Make sure you get a ocean view, pay the extra if need be. I promise you won't regret it.”
jaydenschultz, 20 Apr 2017 | Read review
5 of 5
AMOMA
US$481* /night
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Expedia.comUS$514
Bookit.comUS$514
HotelQuicklyUS$565
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Prices are for 1 room, 2 adults
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