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Hard Rock Hotel Cancun

10,657 reviews
#10 of 177 Hotels in Cancun
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Traveller (8017)
Pool & Beach (1513)
Room & Suite (1229)
Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“rock star”(177 reviews)
“zen restaurant”(111 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Offers from Hard Rock Hotel Cancun
Special Price: 40% off room rate
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (10,657)Write a Review
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Traveller rating
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1,146
462
178
134
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4,520
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462
178
134
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281 - 285 of 6,440 reviews
Reviewed 3 December 2017

Everyone at Hard Rock Hotel Cancun is very very friendly and attentive. Victor was our waiter on the beach and he was exceptionally attentive. We couldn’t keep up with his wanting to serve us. We were never without. Can’t express how friendly the entire hotel...More

Review collected in partnership with this hotel
1  Thank dianecX3652IA
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 6 December 2017

Dear dianecX3652IA, Thank you very much for your review and kudos for Victor, we will definitely let him know all about your comments. For us, it's a true joy to see that you had a blast and receive Rockstar-class service. We hope we can welcome...More

Reviewed 3 December 2017

Fantastic vacation! Great food,,alcohol,and entertainment! Great waiters and waitresses! Our ABSOLUTE FAVORITE was Klaudia Andrade!She works so hard and is funny,kind,helpful & courteous! I truly feel she is the reason we haven't gone to a different resort! We just cant imagine vacationing without her!Many thanks...More

1  Thank Holly H
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 7 December 2017

Dear Holly H, Thank you very much for your great review; We are glad you had a once again a great stay at our resort. The staff is pleased to have met your expectations and we will keep working to deliver the Hard Rock experience...More

Reviewed 3 December 2017 via mobile

Well!! What Can I Tell U About Hard Rock Hotel Cancun...AahMaaaZing!! But It Is The People That Make The Place..The 1st Love Has Ro Go To The Wicked Entertainment Crew..Loca Eren, Valerie x2, Mich & Of Course BATMAN!! Next Love Goin 2 All Our Main...More

Thank DeepAaah
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 7 December 2017

Hello DeepAaah, Thank you for your amazing review. We appreciate you took the time to share your experience with us. We all at the resort always love hearing and reading our loved guests comments and even more to hear that you were pleasantly surprised by...More

Reviewed 3 December 2017 via mobile

I visited their spa for a massage...what incredible skill and service! I just wish I had more time at this establishment to enjoy these great amenities. I will return! Mnay Thanks to the therapist, Rosa del Carmen Santos Flores!!More

Thank dangomez1
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 5 December 2017

Dear dangomez1, Thank you for letting us know all about your wonderful massage with Rosa, she will be happy to know you think she Rock! We hope we can share more relaxing times at Hard Rock Hotel Cancun. Rock On! Francisco García General Manager Hard...More

Reviewed 3 December 2017 via mobile

They played really good music! They were loved by EVERYONE. It’s a bummer they were on for such a short amount of time, they had everyone jamming out and dancing!!! They played so good, I HAD to get a picture with them!!More

Thank perlaespinosa1234
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 6 December 2017

Dear perlaespinosa1234, Thank you very much for your review! We arereally proud of this guys, did you know they are all members of our staff? We will definately let them know all about your kind kudos. We hope we can keep on Rocking together soon!...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Shuttle Bus Service
Airport Transportation
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
US$393 - US$891 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 On the Beach Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$393 - US$891 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 On the Beach Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (8017)
Pool & Beach (1513)
Room & Suite (1229)
Dining (828)
Family and Play Areas (121)
Amenities (89)
Business Centre & Event Rooms (33)
Questions & Answers
Ask a question
Jennyw1969
19 February 2018|
AnswerShow all 2 answers
Response from LuisTA12 | Property representative |
Dear Jennyw1969, Thank you for posting your question. Currently all free upgrades are not guaranteed and remain under availability. I'll contact you on a DM to get your reservation information. Kind regards.
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Room Tips
"Rock Royalty Level"
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"We had an ocean view room but did not see any other rooms so cannot comment, our room was very very nice!"
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"If you want to see the actual ocean from your room, ask for a beach view when reserving.We tried to upgrade..."
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"Ask for a room with an ocean view (as opposed to the lagoon view). If you aren't traveling with kids..."
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