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Hard Rock Hotel Cancun

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#10 of 181 Hotels in Cancun
GreenLeadersGold level
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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8,577 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 5,190: English reviews
Little Current Ontario
Reviewed 24 January 2017

This hotel has everything. The service was exceptional both at checking and checkout and all they our holidays.room service was excellent with 15 mins wait. Our room was always made up in the morning and everything was replenished. On the third floor was a beautiful outside area. Small pool for the kids and a couples only pool. There was also...

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Helpful?
Thank David T
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear David T, Thank you very much for the amazing review! It is very encouraging to know that there were many little things you loved about our facilities and the rockstar service from our staff that made your vacation awesome, we truly hope we can wlecome you and your family soon for another round of authentic experiences that Rock! Sincerely,...

San Diego, California
Reviewed 24 January 2017

We had a great time at Hard Rock Cancun. Besides a great beach and being located close to the airport and easy to walk around, the biggest Pro's are the staff. We have been to all of the Hard Rocks in Mexico and Punta Cana and the staff is the best at Hard Rock Cancun. I enjoyed practicing my Spanish...

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1Thank Timothy D
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Timothy D, Thank you so much for taking the time to share your experience at the Hard Rock Hotel Cancun, it certainly portrays the way we treat our valued guests and I am proud to learn that between the entertainment activites, attentive and passionate staff, food and beverage offer you had a great time. Make sure I will pass...

Bowie, Maryland
Reviewed 23 January 2017

We just left the Hard Rock on Sunday, January 22, 2017 and we had a great time! The beech, pool and food was great! The people we met there were great also and everyone is just trying to have a great time. Here are more of the good things. The Michael Jackson show on Tuesday was good, not great, but...

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2Thank drog71
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear drog71, We would like to thank you for sharing your recent experience at Hard Rock Hotel Cancun, we feel very excited to see that your expectations have been met. Nevertheless, we will keep working on those areas that require attention. We appreciate our guests’ feedback and it is our commitment to double efforts to improve. We would like to...

Rockville, Maryland
Reviewed 23 January 2017

We stayed 6th floor ocean front. Beautiful view, no noise in the evenings. It was perfect service!! We had an issue one evening with our AC at 1:30 in the morning.....I called and a service person came up right away!!! Meda on the 3rd floor pool was extremely helpful and knowledgeable, Dany Boy at check out was terrific Gaby at...

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Helpful?
Thank suziAZ
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear suziAZ, Thank you so much for taking the time to let us know about your experience, I am happy to learn that during your stay, our staff responded in a promptly manner and there were many names that you kindly remember! Make sure that your notes will be passed on to our crew in order to keep up the...

Swan River, Canada
Reviewed 23 January 2017

This is truly one of the best resorts I have ever stayed at. I really can not think of anything they could improve on. I travelled with a large group of people for a wedding and thoroughly enjoyed myself all week long. Excellent food Excellent customer service Excellent accomodations Excellent pool Excellent Beach I'd return in a heartbeat!

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Helpful?
Thank JaimieW76
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello JaimieW76, Thank you for your awesome review! It is very encouraging to learn that there were many little things you loved about our facilities and the rock star service from our staff that made your vacation very enjoyable. We can’t wait to roll the red carpet for you and spoil you rotten with the stupendous service that you already...

London
Reviewed 23 January 2017

Had a holiday here with my young family. The location and hotel is awesome and is five star all the way. Our first room was right by and overlooking the hotel's aircon system and we were having non of it as we were there for two weeks. The hotel staff were fine about moving us but as it was full...

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Helpful?
Thank Jamie000
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Jamie000, Thank you very much for your terrific review, It is very gratifying to see that you had such a great time at our resort. We will keep working to maintain our high quality and service standards. We are driven by our Rock Stars satisfaction and it is our goal to reach with the epic service that sets us...

Reviewed 22 January 2017 via mobile

I can't thank enough HRH Cancun for a beautiful vacation we've spent with my husband and parents! The food was delicious! A variety of restaurants for every taste!! The shows! The service! Excellent! Def coming back❤ Лучший отель в моей жизни! Сервис, номера, еда, развлечения!🙏🏽

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Helpful?
Thank Мариель Х
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

привет Мариель Х, Thank you so much for sharing your experience during your latest visit at Hard Rock Hotel Cancun, we are proud to learn that we have been chosen as your travel destination during your vacations and that our passionate staff, blasting entertainment and delicious food truly Rocked your stay. I hope to have the honor to host you...

Streamwood, Illinois
Reviewed 22 January 2017

Just returned from a great trip to Cancun. Stayed at the Hard Rock because I was with a larger group for a ballroom dance competition. The service was amazing for an all inclusive. We were always being asked if we needed something. They have multiple restaurants you can eat it with different types of food. The Italian food at Ciao...

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Thank LauraA8246
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello LauraA8246, Thank you so much for sharing your experience during your latest visit at Hard Rock Hotel Cancun, we are proud to learn that we have been chosen as your travel destination during your Dance Competition and we hope we can welcome you soon to pamper you with more authentic experiences of Rock! Francisco García General Manager Hard Rock...

Cancun
Reviewed 22 January 2017

Fabulous place, great service, excellent accommodation, wonderful staff ( yes, I mean ALL of them), food was delicious at all of the restaurants in the hotel and the place is gorgeous! It's a must vacation for families, couples, small & large groups, special events and just about any gathering that demands excellent accommodations, food, fun and sun! Loved everything about...

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank biffmimip
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear biffmimip, Thank you so much for sharing your experience at Hard Rock Hotel Cancun, indeed your perception will help many future travelers to take an informed decision, thus enjoying better vacation and expectancies fulfilled. Make sure I will personally pass on your kind words to our hard workin' crew, thus encouraging them to keep up the good work. We...

Reviewed 22 January 2017 via mobile

My husband and I have just returned from 7 nights stay at Hard Rock Cancun. We chose the Hard Rock after visiting Punta Cana's Hard Rock 2 years ago. The resort in Cancun is much smaller than the one in Punta Cana but still just as good! We had an amazing time. When we checked in we were very disappointed...

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Thank Ian W
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Ian W, Thank you very much for your amazing and detailed review. We are overjoyed to know that you felt the charming atmosphere of our resort, we love to hear and read about our amazing guest enjoying themselves and making memories here with us. It is encouraging to learn that there were many members of our staff that provided...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €387 - €760 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 Top resorts Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a quiet room, request the lagoon side. The oceanside has better views but the pool can be noisy in the afternoons.”
 of 5 bubbles bstowers2, 25 Mar 2017 | Read review
“Should definitely go for the ocean view rooms. Stunning!”
 of 5 bubbles _C8599NQ, 25 Mar 2017 | Read review
“Pay extra and get the 3rd Floor Rock Royalty rooms. Lagoon side rooms will be quieter.”
  • Sunset on Lagoon
  • Set up for Mexican Fiesta
  • Sunset View
  • Sunset on lagoon
  • Birthday cake and champagne in the room after dinner
  • Room with King bed
  • Room view jacuzzi and dual sinks
  • Birthday Ballons in the room
 of 5 bubbles vbbond, 21 Mar 2017 | Read review
“you will be satisfied with anywhere in this hotel!!”
 of 5 bubbles 성욱허, 20 Mar 2017 | Read review
“Higher floor room if you want quiet. Lagoon side has sunsets, beach side has sunrise.”
 of 5 bubbles DARRELLR317, 19 Mar 2017 | Read review
5 of 5