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Hard Rock Hotel Cancun

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#12 of 182 Hotels in Cancun
GreenLeadersGold level
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8,110 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 4,906: English reviews
Miami, Florida
Reviewed 1 week ago via mobile

This is our 4th visited to this amazing hotel, and I will like to Thank you so much for so much love !! I want to mention to each of one's those who made our vacation extraordinarily fabulous and unforgettable, there are so many beautiful people, humble, disinterested, honest, simple, transparent, I would not want to leave any outside. Because...

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Helpful?
1Thank Yesenia R
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Yesenia R, Thank you for your outstanding review! It is very encouraging to learn that there were many details you loved about our facilities and we truly appreciate the detail invested within your review and the fact that you remembered the names of our staff, means that we succeeded at providing a "Rockstar" class service, which we take much...

Cancun
Reviewed 1 week ago

We spent a week with our family and 4 grandsons aged 5-9. My husband likes to find things to complain about but he couldn't find one thing. We were so impressed with the service, the food, facilities, cleanliness, beach, pools and entertainment at night. We have been to many all-inclusive resorts but this gave us the best experience. We are...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
2Thank jenniferevelyna
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear jenniferevelyna, Thank you very much for your awesome review, for highly recommend and choose us as your Rockstar destination, is my pleasure to read our staff members took good care of you, we hope to greet you back soon for another round of Rock Star experiences at Hard Rock Hotel Cancun. You Rock! Francisco García General Manager Hard Rock...

New Brunswick, New Jersey
Reviewed 1 week ago

Best vacation we had as a family. Great service, staff and food. Rooms were well kept and the ambiance was great. They had pool volleyball, foam party, great entertainment staff. Service in the restaurants was great, staff were very helpful. Would return.

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Helpful?
Thank Victor R
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Victor R, Thank you so much for your perfect five star review. I am so happy to hear our world class Rockreation staff were able to provide you with memories during your time with us. We are thrilled to see you would come back on a heartbeat. We hope to have the honor to pamper you and your family...

Beaumaris, United Kingdom
Reviewed 1 week ago

Had 2 weeks at Hotel fantastic staff in all departments.Yvonne the housekeeper excellent, Obryan the waiter at the Market,Entertainment throughout the day and night first class. Food of a very high standard. Highly recommended.

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Helpful?
Thank jmrscrow
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear jmrscrow, Thank you very much for your amazing review and for choosing us for your Rockstar tour through the caribbean. We are proud to read that O'bryan, Yvonne and the rest of the staff pamper you with the Rockstar treatment we love to give to all our dear guests. We hope to welcome you back soon! Francisco García General...

Thorsby, Canada
Reviewed 1 week ago

Wonderful resort and great location in downtown Cancun hotel zone. The staff are so polite and well trained in the service industry that it is always a pleasure to visit this resort. The drinks, rooms and food are top notch and improvements are made from year to year on these amenities, we will be going back for sure!

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Helpful?
1Thank Vasafoodie
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Vasafoodie, Thank you very much for your comments about your travel experience with us. It is very encouraging to hear that your vacation turned out to be a real Rock Star experience! We can't wait to welcome you again and pamper you with another round of authentic experiences that Rock! Francisco García General Manager Hard Rock Hotel Cancun

Reviewed 1 week ago

Just completed a week long trip over New Years with family of 8 and the service from the Hard Rock staff exceeded any other level I've seen in twenty years, and about 15 other 4 and 5 star beach resorts. Whether it was front desk, concierge, housekeeping, wait staff, entertainment team, etc., not a single one of us 8 had...

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Helpful?
1Thank Tony S
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Tony S, I would like to thank you for your Rocking review . We are pleased to hear that you had an awesome New Year's Party with us and liked our services and facilities, they were made for all the people who enjoy to feel like real Rock Stars! We hope to have the opportunity of welcoming you back...

Cancun
Reviewed 1 week ago

We stayed at the Hard Rock Hotel Cancun for the very reason that people like us said great things about the hotel and staff. We have stayed at a lot of All-Inclusive resorts, but I have to say this one blew us away. The facility, staff and vibe of the resort was amazing. Quality food for everyone, top shelf liquor,...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
2Thank 451kimberlyj
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear 451kimberlyj, Thank you very much for your review! It is so encouraging to hear your comments regarding your experience at our resort. Nothing Rocks our world more than hearing that you enjoyed every moment of your vacation and will return in a heartbeat.Thank you very much for recommending us. We can’t wait to welcome you again and roll out...

White Plains, New York
Reviewed 1 week ago

Most important to my wife and I was a trip that our 21 and 24 year old sons would enjoy, and boy did they enjoy themselves. Hard Rock Cancun is a really fun place - with crazy activities at the pool, and during the evenings - our boys had a blast. BIG shout out to Erika and Jose for making...

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Helpful?
1Thank YandB_LabLover
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear YandB_LabLover, Thank you very much for your review, I loved to read your thrilling comments about our resort, For all of us at Hard Rock Hotel Cancun, is a huge pleasure to hear about our Rockers great experiences and being part of an amazing vacation story; also I want to specially thank you for of your loving remarks towards...

Cancun
Reviewed 1 week ago

Good place for adults maybe not kids. They do have things for kids but made more adults . They food was good and the waiters with drinks were there when you needed them. If you tip the waiters they come bye more often. And take care of you..

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank brandonu508
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello brandonu508, Thank you for the awesome review. I appreciate your comments and great feedback , rest assured that I will take your important suggestions in consideration as we strive to make our facilities and services comfortable and functional for our little Rockstars too, including the activities at our Little Big Club. We would love to show you and your...

Lincoln, Nebraska
Reviewed 1 week ago

We stayed at the Hard Rock Cancun for 5 days and I cannot wait to go back. Everything is first rate with nothing spared. The facilities, food, staff... everything is fantastic. There isn't a single thing I would change. LOVE IT!

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Helpful?
Thank clg88055
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear clg88055, Thank you very much for the awesome review! We are pleased to hear that you had such a great time at our resort, that you enjoyed our unique facilities and delicious food and happy to know that a Rock Star class service was the treatment you receive from our staff. We can't wait to welcome you back to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
  • Conference Facilities
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €415 - €830 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#11 Top resorts Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Spa Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request a room that DOES NOT face the outdoor auditorium.”
 of 5 bubbles Emily7458, 18 Jan 2017 | Read review
“Rock Royaltiy suite”
 of 5 bubbles claudiamT8560YZ, 17 Jan 2017 | Read review
“rooms on 3rd floor rock royalty level great”
 of 5 bubbles jmrscrow, 12 Jan 2017 | Read review
“ocean views are incredible!”
 of 5 bubbles Vasafoodie, 11 Jan 2017 | Read review
“Ocean view rooms are primo”
 of 5 bubbles tonysK5482XG, 10 Jan 2017 | Read review
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