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Hard Rock Hotel Cancun

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Traveller (8442)
Pool & Beach (1559)
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Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“smash bar”(252 reviews)
“rock star”(181 reviews)
“zen restaurant”(122 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Hard Rock Hotel Cancun
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Offers from Hard Rock Hotel Cancun
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Rooms
11 Jun12 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (11,242)
There are newer reviews for Hard Rock Hotel Cancun
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6,825 results
Traveller rating
4,807
1,207
485
182
144
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4,807
1,207
485
182
144
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21 - 25 of 6,825 reviews
Reviewed 1 week ago via mobile

We spent one week at Hard Rock Cancún and visited all the restaurants available at the resort. We were impressed about Señor Alex for his knowledge as a waiter, about the Mexican meals, his knowledge about different flavours , spices and also he picked the...More

Thank snbrun
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 week ago

Dear snbrun, Thank you so much for sharing with us your recent visit at Hard Rock Hotel Cancun. I'm glad to know that you could try all our delicious restaurants, enjoy our food and especially the service that Alex performed to you during your visit...More

Reviewed 1 week ago via mobile

Seriously consider this review if you are spending a lot of money here(ie. wedding). Half of wedding parties were seriously ill. Most importantly, management denied a problem. Not the memories you hoping for. We couldn’t wait to get out of here.More

Thank Naomi D
Response from Francisco G, Manager at Hard Rock Hotel CancunResponded 1 week ago

Dear Naomi D, Thank you so much for posting your comments in regards of your visit to our hotel. Me and the customer care team is very interested on do the proper follow up of all your comments and feedback. We will contact you on...More

Reviewed 1 week ago via mobile

The hotel is ostentatious and def not luxury at first impressions. We are a group of 3 girls in a room that was sold to us to accommodate 4 people. There were 6 hangers and 5 drawers for our clothes. The beds are advertised as...More

3  Thank TraceyHarris68
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 week ago

Dear TraceyHarris68, Thank you so much for sharing your comments and feedback in regards of your stay with us. We regret knowing that your stay does not go as we wish. A member of the Public Relations team will contact you shortly to address all...More

Reviewed 1 week ago

and again it did not fail to deliver, the ocean views, food, drinks, service, entertainment and treatment received are all amazing. The individuals are what makes the experience for example Juan who works in banquetes encouraged me to write this review after my wife and...More

Review collected in partnership with this hotel
Thank LegendaryMember1337
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 week ago

Hello LegendaryMember1337, Thank you for sharing with us your new experience at Hard Rock Hotel Cancun. I am very happy to know that it is the second time that you visit us and that once again you could enjoy everything that our hotel has to...More

Reviewed 2 weeks ago via mobile

Rudy “Metallica” is a rocker bartender. One of the best I have seen! He makes sure everyone is satisfied and gets the drinks quick and smooth! Y’all have a wonderful bartender in y’alls main lobby! Awesome job rudy!More

Thank ovalles600
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 week ago

Dear ovalles600, Thank you so much for posting your review in regards of your recent experience at Hard Rock Hotel Cancun and for sharing with everybody the great job Rudy is performing. Make sure I'll share all your comments with him and motivate him to...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Hotel Amenities
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
US$344 - US$753 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Spa Hotel in Cancun
#11 Top resorts Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$344 - US$753 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Spa Hotel in Cancun
#11 Top resorts Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (8442)
Pool & Beach (1559)
Room & Suite (1276)
Dining (847)
Family and Play Areas (123)
Amenities (89)
Business Centre & Event Rooms (34)
Questions & Answers
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Sfarquhar28
23 May 2018|
Answer
Response from Naomi D | Reviewed this property |
I attended a wedding here may 3-5, the wedding was gorgeous unfortunately half of the guests were severely ill including my husband and I. Management denied any reports of illness and now that we have come home and looked at... More
0
Votes
Room Tips
"Loved the Jacuzzi, balcony & room service! Evening chocolates were nice touch."
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"Everything was great. No complaints."
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"Room service was wonderful! They kept the rooms very clean!"
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"Use Google translate as most of the cleaning staff don't speak English"
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