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Poor customer service. Too many drunk colleagues. Not a healthy environment for family with younger kids specially for Spring break time. We stayed there 3 times before and it was much better atmosphere and service compared to this stay. Overall food remains delicious yet less...More
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I came for my freshman college spring break. It was okay socially, because it was mostly older guys and families. Still much more preferable than a cheap resort that smells like throw up where many of my friends stayed. There was an issue with our...More
Great hotel! Wonderful staff, always smiling and wanting to help! Wonderful entertainment!! Beautiful beach! Perfect pool area! Carlos Nicolas in the Market breakfast restaurant wonderful service!!! Luis Colli paid special attention to us all week and went above and beyond exceptional service.! Best vacation ever...More
We are just finishing up our 7 day vacation at this resort and overall it has been a very good experience.
Check in was reasonably fast, and the rooms are well appointed, newer, and very clean.
Beach is gorgeous and also a very nice Infinity...More
Our 4th time in Cancun and the Hard Rock was the best. Awesome rooms, spacious with a hot tub with in the center but a private shower. Great view over the pool and beach. We stayed on the 3rd floor and it was easy to...More
Response from LuisTA12 | Property representative |
Hello Anthony K,
Thank you for your question. Currently our hotel do not offer jet ski service on the beach. We always recommend to visit our Vacation Planners to learn about jet ski options with certified tour providers... More
Hello Anthony K,
Thank you for your question. Currently our hotel do not offer jet ski service on the beach. We always recommend to visit our Vacation Planners to learn about jet ski options with certified tour providers.