I recieved a Keratin treatment and blow dry from Lily at Posh beauty salon. Not only did Lily do a fabulous job but she was also super friendly and personable!!! I highly recommend Posh and Lily and I am sure to return!!! 😁
My wife and I stayed a week beginning on the 6th at Hard Rock Cancun. This was our 3rd visit and 1st in January. We had a most wonderful stay. The weather cooperated as we had excellent temperatures and plenty of sun. What really made our stay special were the employees. We had 2 outstanding butlers in Jessica and Hector. From the day we arrived Jessica was there making sure everything was right for us. She set up our dinner reservations for the week and chose wisely. When Jessica's shift was over Hector made sure everything went smoothly and always asked what they could do for us. The beach was our favorite spot and Jessica set us up with a cabana every day. Once there Jesus "Cartel" and the his buddy also named Jesus "Romeo Blanco" made sure to we were never dry, drinks wise. Those two spoiled us with their outstanding service. The resort still has a positive vibe about it that puts a smile on your face and is kept there with the delicious food and drinks provided. The brisket sandwich is soo good as is the burgers and pizzas from the snack bar. Speaking of snack bar the one on the 3rd floor, Rock Royalty terrace, has a very special lady Isabel who works there. Several times She took time to take our orders and let us know she'd be there for any thing we needed, even from our walk out patio on the same floor. All these people is what makes the Hard Rock Cancun special. We'll most likely return next January. The restaurants were very good with excellent service. Ciao, Ipanema and Zen were our favorites. We ate breakfast at Zen the last morning there and Carlos and Gray made our last meal there special with their kind attention to us. We did attend one of the evening shows Studio 54 and what a great show the entertainers provided. The resort is nice and well maintained. One thing management needs to do is make sure the ATM machine works. The last 4 days there it was out of order so we had to go a mile down the street to get cash for tips. We ran low after 3 days as the workers work their buts off to make sure everyone has a pleasant time.…
Love this resort! Emmanuel is so much fun, he’s so entertaining and a blast to be around. We played a game with him and he was a pleasure to be around. Made the morning very enjoyable. I highly recommend this resort!
This is a pricey hotel if you don’t have any discount opportunities, but we’ll worth it. Jerry in the Zen restaurant, Willy in the Smash Bar, and Gonzalo in the float bar provided some of the best service I’ve ever had in my life. We travel a lot, but we were so impressed by the service here. If you’re going to book an excursion, FIND DANY!!! Dany spent so much time just talking with us outside of booking the excursion and I feel like I learned more about Cancun talking to him than I ever learned elsewhere. We walked away feeling like we had a friend. We missed our excursion because we weren’t feeling well and it was too late to cancel, but he miraculously got us rescheduled so we didn’t miss out on the money spent. His personal phone call and assurance made all the difference in the world. This is the kind of person I trust to make major purchases with… his candor, honesty, and friendliness was authentic and never forced… truly a great person.…
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