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Boulevard Kukulcan Km 14 Zona Hotelera, Cancun 77500 Mexico
E-mail hotel
Lowest prices for your stay
Hotel direct offer!Summer Escape: Book now with up to 50% off + Transfer + Room Upgrade
Expedia.com
US$529
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Free cancellation until 04/07/22
Official Site
US$498
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Reserve now, pay at stay
Snaptravel
US$460
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Hotels.com
Booking.comUS$529
ZenHotels.comUS$893
View all 22 deals
Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (13335)
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Panoramas (183)
Videos (6)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Cancun
Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#39 of 269 in Cancun
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Indoor play area for children
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Trendy
Languages Spoken
Spanish
Hotel links
Special Price:Summer Escape: Book now with up to 50% off + Transfer + Room Upgrade

Location

Full view
83Good for walkers
Grade: 83 out of 100
34Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
16370Reviews1876Q+A100Room tips
Traveller rating
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Popular mentions
Kellylynnv1977 wrote a review 18 May
4 contributions1 helpful vote
I recieved a Keratin treatment and blow dry from Lily at Posh beauty salon. Not only did Lily do a fabulous job but she was also super friendly and personable!!! I highly recommend Posh and Lily and I am sure to return!!! 😁
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Date of stay: May 2022Trip type: Travelled
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algamboa wrote a review Jan 2022
Montgomery, Illinois45 contributions84 helpful votes
Hotel's Favourite
My wife and I stayed a week beginning on the 6th at Hard Rock Cancun. This was our 3rd visit and 1st in January. We had a most wonderful stay. The weather cooperated as we had excellent temperatures and plenty of sun. What really made our stay special were the employees. We had 2 outstanding butlers in Jessica and Hector. From the day we arrived Jessica was there making sure everything was right for us. She set up our dinner reservations for the week and chose wisely. When Jessica's shift was over Hector made sure everything went smoothly and always asked what they could do for us. The beach was our favorite spot and Jessica set us up with a cabana every day. Once there Jesus "Cartel" and the his buddy also named Jesus "Romeo Blanco" made sure to we were never dry, drinks wise. Those two spoiled us with their outstanding service. The resort still has a positive vibe about it that puts a smile on your face and is kept there with the delicious food and drinks provided. The brisket sandwich is soo good as is the burgers and pizzas from the snack bar. Speaking of snack bar the one on the 3rd floor, Rock Royalty terrace, has a very special lady Isabel who works there. Several times She took time to take our orders and let us know she'd be there for any thing we needed, even from our walk out patio on the same floor. All these people is what makes the Hard Rock Cancun special. We'll most likely return next January. The restaurants were very good with excellent service. Ciao, Ipanema and Zen were our favorites. We ate breakfast at Zen the last morning there and Carlos and Gray made our last meal there special with their kind attention to us. We did attend one of the evening shows Studio 54 and what a great show the entertainers provided. The resort is nice and well maintained. One thing management needs to do is make sure the ATM machine works. The last 4 days there it was out of order so we had to go a mile down the street to get cash for tips. We ran low after 3 days as the workers work their buts off to make sure everyone has a pleasant time.
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Date of stay: January 2022Trip type: Travelled
1 Helpful vote
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Response from Customer Care, Otro at Hard Rock Hotel Cancun
Responded 21 Jan 2022
Thank you for your comments. We love to read that our staff meets the needs of our guests. We look forward to seeing you back soon!
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Taylor L wrote a review 18 May
Waconia, Minnesota2 contributions
Love this resort! Emmanuel is so much fun, he’s so entertaining and a blast to be around. We played a game with him and he was a pleasure to be around. Made the morning very enjoyable. I highly recommend this resort!
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Date of stay: May 2022Trip type: Travelled
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ojlobdell wrote a review 17 May
Indianapolis, Indiana1 contribution1 helpful vote
This is a pricey hotel if you don’t have any discount opportunities, but we’ll worth it. Jerry in the Zen restaurant, Willy in the Smash Bar, and Gonzalo in the float bar provided some of the best service I’ve ever had in my life. We travel a lot, but we were so impressed by the service here. If you’re going to book an excursion, FIND DANY!!! Dany spent so much time just talking with us outside of booking the excursion and I feel like I learned more about Cancun talking to him than I ever learned elsewhere. We walked away feeling like we had a friend. We missed our excursion because we weren’t feeling well and it was too late to cancel, but he miraculously got us rescheduled so we didn’t miss out on the money spent. His personal phone call and assurance made all the difference in the world. This is the kind of person I trust to make major purchases with… his candor, honesty, and friendliness was authentic and never forced… truly a great person.
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Date of stay: May 2022
1 Helpful vote
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Susan H wrote a review 17 May
Newcastle, United Kingdom10 contributions3 helpful votes
Fantastic hotel. Great facilities. Highly recommend. The food was top quality - and I’m not easily pleased! Wonderful hard working staff. They really spoiled us. Candyman, our personal assistant, really went the extra mile.
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Date of stay: May 2022Trip type: Travelled
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PRICE RANGE
US$377 - US$897 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cancun palace hotel cancun, cancun palace resort, palace hotel cancun, cancun palace cancun
FORMERLY KNOWN AS
Cancun Palace Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
601
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Frequently Asked Questions about Hard Rock Hotel Cancun
Which popular attractions are close to Hard Rock Hotel Cancun?
Nearby attractions include H Roof (0.3 km), Club 91 (0.3 km), and Playa Ballenas (0.2 km).
What are some of the property amenities at Hard Rock Hotel Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel Cancun?
Conveniently located restaurants include Harry’s - Cancun, Mamazzita Cancun, and Porfirio's Cancún.
Are there opportunities to exercise at Hard Rock Hotel Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hard Rock Hotel Cancun have an airport shuttle?
Yes, Hard Rock Hotel Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hard Rock Hotel Cancun have airport transportation?
Yes, Hard Rock Hotel Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hard Rock Hotel Cancun?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.