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Beach Palace

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#13 of 181 Hotels in Cancun
Certificate of Excellence
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Beach Palace
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5,598 Reviews from our TripAdvisor Community

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Showing 4,531: English reviews
Chicago, Illinois
Reviewed 19 March 2015

I was first a guest of Beach Palace in November of 2011 when I attended a friend's wedding. The accommodations, staff, variety of activities, relaxing environment, and cleanliness were all remarkable. So much so that I decided to celebrate my 29th birthday there in March of 2015. Although this hotel is well known for making every guest feel special, I...

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Helpful?
1Thank Rebecca S
Luis O, Director General at Beach Palace, responded to this review

Dear Rebecca S: Thank you very much for choosing us in this "solo!" vacation, its great to see that you hada a great time with us. I hope you can comeback again son, either solo or with somebody else!! All the best for you!! Luis Ojeda General Manager

Reviewed 19 March 2015 via mobile

Totally the best hotel. Staff works pretty good! Location is perfect. The Japanese restaurant was the best. Our waiter Julio and the manager Rosy they two were the best. I am glad we booked our stay with them. The only issue that they had was the hote credits, I think they should include more tours. But over all great job!...

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5Thank Sino U
Luis O, Director General at Beach Palace, responded to this review

Dear Sino U: Thank you very much for choosing us in your last vacation in Cancun!! I am very happy that you enjoyed our oriental restaurant as well as our staff service, its a pleasure to have guests as you!! I hope we can have you back for another great experience!!! All the best!! Luis Ojeda General Manager

Bayside, New York
Reviewed 19 March 2015

I had some safety concerns about travel to Mexico, but Cancun is very safe,secure and friendly, Beach palace is an excellent choice staff is very professional and courteous, we only had one bad experience with a trip planner, make sure you know about how long trips will take outside of resort area , some are 6 hours round trip, we...

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1Thank mikenyc11044
Luis O, Director General at Beach Palace, responded to this review

Dear mikenyc11044: Thank you very much for such a great review and comments, Thank you very much for resuming your experience at the Beach Palace, I am happy that you witness by your self that Mexico is safe to travel, and mostly that Mexican staff is just willing to help and provide the best service available. I hope I can...

Montreal
Reviewed 19 March 2015

We had quite a negative experience with the "resort credits scheme" and "excursion planners" as well as the harassment we received in our room for the first two days calling us at all hours "encouraging" us to come down to hear about our "free credits" and the "important" Palace Elite timeshare presentation. The "excursion planner" Jennie seemed much more interested...

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4Thank cl3537
Luis O, Director General at Beach Palace, responded to this review

cl3537: So sad to read this kind of reviews, not much for me to say, even, when I really want to mention what really happened.... Luis Ojeda General Manager

Fort Mitchell, Kentucky
Reviewed 18 March 2015

We had a great time at the Beach Palace. The service in all places was great! We had a great waiter that attended to us each day pool side - Victor! My daughters especially liked the teachers at the day care. Denisse Jimena was great and actually changed some of the activities around based on when we were leaving which...

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1Thank Kristen S
Luis O, Director General at Beach Palace, responded to this review

Dear Kristen S: Thank You Very Much for your nice comments and review, it is great to see that your daughter hada a great time at our Playroom!! I have always think that if kids are well, the parents will be happy!! Thanks again and all the best!! Luis Ojeda General Manager

Wilmington, North Carolina
Reviewed 18 March 2015

We stayed at Beach Palace Feb. 19th thru Feb. 27th. This was our 5th visit at this Palace resort. It is a smaller resort with a beautiful beach and turquoise water. If you enjoy walking, it is approx. a 20 min. walk to Kulkukan Mall with a variety of interesting stores. The staff at Beach Palace are hard working and...

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Helpful?
Thank ntopsail
Luis O, Director General at Beach Palace, responded to this review

Dear ntopsail: I thank you so very much for choosing us again in your 5Th visit!! I guess you have already become a Beach Palace fan!! I think one of the Beach Palace success keys, its our location, we are really close to everything within a walking distance!! I hope we can have you back real soon!! All the best...

Mildmay, Ontario
Reviewed 17 March 2015

We thoroughly enjoyed our one week Feb. 2015 stay at Beach Palace, Cancun. The beach was wonderful with the crashing waves, and despite all the hotels along the strip the beach was never busy. There were usually chairs and umbrellas available and an attendent ready to help set you up if not. Beach service was good. A couple days were...

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2Thank ruetzMildmay_Ontario
Luis O, Director General at Beach Palace, responded to this review

Dear ruetzMildmay_Ontario: I have not much to say but best hotels are made of the best guests!! and in this case you were one of them!! Thank you very much for choosing us!! I hope we can have you back again in a near future!! Luis Ojeda General Manager

Edmonton, Canada
Reviewed 17 March 2015

We spent 12 nights at Beach Palace in February 2015. This was our family of 5's second trip to Beach Palace. We enjoyed this vacation as much as our first trip in February 2014. We noticed the improvements to the kids club and our kids ages 5, 8, and 10 really enjoyed and appreciated Denisse and Jimena's attention to our...

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Thank Leigh M
Luis O, Director General at Beach Palace, responded to this review

Dear Leigh M: Thank you very much for choosing us in this second visit to Cancun, you are right as you could notice we remodeled the Playroom, we also have the new sweet and coffe and a new grill on the pool, we are always trying to give our guests the best deal for their preference!! Will be waiting for...

Gary, Indiana
Reviewed 17 March 2015

PROS: What a wonderful resort with exceptional staff! Clean and well maintained with a great selection of food! The double lounge chairs on each room balcony afford a wonderful place to relax throughout the day or evening. THIS was a GREAT feature!!! I recommend Beach for couples and/or families with 'small' children as teenagers may become bored unless they are...

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2Thank Dlvasko
Luis O, Director General at Beach Palace, responded to this review

Dear Dlvasko: Thank you very much for sharing your experience with us its been great to have you as our guest!! I totally agree with you, this is a great place for couples and kids!! I hope we can have you back with us real soon!!! All the best Luis Ojeda General Manager

Reviewed 17 March 2015

I can not say enough about the AMAZING staff at this resort. I hope the management takes great pleasure in the way that their employees take great care of their guests. I would love to thank them all personally , but it would take far too long. And I'm not just talking about the wait staff or bartenders. I'm talking...

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Thank marbma
Luis O, Director General at Beach Palace, responded to this review

Dear marbma: Everyday I thank as much as I can during the day, I am more tan convinced that the Beach Palace success is all about the staff!! Thay will be very happy to read your review, and I can not thank you enough for choosing us for your vacation, I hope is not the last!! All the best Luis...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €390 - €706 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Despegar.com, Hotels.com and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 Luxury Hotel in Cancun
#13 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
614 questions
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Questions? Get answers from Beach Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Both lagoon and ocean view rooms are available, each has its own pros and cons.”
 of 5 bubbles kloudaman, 21 Mar 2017 | Read review
“we had the concierge ocean view room”
 of 5 bubbles luv2chaseparadise-, 20 Mar 2017 | Read review
“We had lagoon view which was still looking beautiful”
 of 5 bubbles 155pamg, 19 Mar 2017 | Read review
“Ocean view or lagoon view...both are beautiful rooms.”
 of 5 bubbles jewels200, 16 Mar 2017 | Read review
“The lagoon view was just as good if not better than the ocean view. It is a bit noisier, since you are overlooking a street.”
 of 5 bubbles JulieKinni, 16 Mar 2017 | Read review
5 of 5