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Beach Palace

Travellers' Choice award winner
#13 of 183 Hotels in Cancun
GreenLeadersGold level
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5,252 Reviews from our TripAdvisor Community

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Showing 4,255: English reviews
Martinez, California
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 January 2015

During our stay, we received excellent to superior service from the staff. Our servers at the Tequila restaurant were Magali and Carlos, who consistently went out of their way to ensure our needs were met. The breakfast chef, Gabriela, also provided superior service. All three of these individuals always greeted us with sincere smiles and welcoming words. I would also... More 

Helpful?
5 Thank Jorge d
Luis O, Director General at Beach Palace, responded to this review

Dear Jorge d: Thank you very much for mentioning all the individuals that went out of their way so you could have a better stay with us. Our best assett at the Beach Palace is definitelly, our staff!! I hope I can see you back again real son!!! Luis Ojeda General Manager More 

Level Contributor
132 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 January 2015

We stayed at Beach Palace Cancun on this Holidays, Christmas and New Year, and were wonderful. The rooms are complete and high quality, and the foods are all included. It was amazing. We did a lot of tours for Xplor, Chichenitza and Dolphins. At the night we suggest the Coco Bongo party Take care with the sun, only

Helpful?
1 Thank Claudio T
Luis O, Director General at Beach Palace, responded to this review

Dear Claudio T: Thank You Very Much for a great review, we had such a busy week on the holidays, however I can see that your vacation with us was a great one!! Thanks again, and please come back soon!! Happy 2015!! Luis Ojeda General Manager More 

Chicago
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 January 2015

We stayed at the Beach Palace over the holidays and, as always, we enjoyed every second of it!! The Beach Palace is wonderful!! We are always so impressed with Adriana Facundo Ulloa, Andres, Gabriella, Fernando, Miquel, Daniel and all of the other outstanding and hard-working staff!!!

Helpful?
Thank David T
Luis O, Director General at Beach Palace, responded to this review

Dear David T: Thank You very Much for comming over again to the Beach Palace, its been great having you here for the last 15 years, you are clearly a Beach Palace Fan. I hope I can see you back again next year!!! Happy 2015 Luis Ojeda General Manager More 

Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 January 2015

We travel to the Caribbean several times a year and most often choose all inclusive resorts to keep our boys 13 and 8 years old happy. Beach Palace has the best room accommodations we've ever had! We stayed in the Family Deluxe room which is actually two adjoining rooms, one with a King size bed and the other with two... More 

Helpful?
2 Thank Keith C
New York City, New York
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 3 January 2015

We arrived to find a tired facility with peeling wallpaper and abused furniture, and a lunch buffet with entrees dying under heat lamps that evoked memories of my college dorm cafeteria. The renovated kids facility (our main reason for picking this place) featured a limited lower craft area and an upper older-generation video game station with four spots, two of... More 

Helpful?
2 Thank WTChoe
Luis O, Director General at Beach Palace, responded to this review

Dear WTChoe: I am so very sorry for the perception you get about our Beach Palace, I just would like to pinpoint something, you mention: " lunch buffet with entrees dying under heat lamps" but I didn´t see anything about our four restaurants for dinner, three a la carte, or about our great breakfast buffet or.... Well anyway, thank you... More 

Kingston, Ontario, Canada
1 review
Reviewed 3 January 2015

The staff the made us feel right at home include Braulio Esteban Luis Yanet and Daniel from the pool bar and waiters. Fernando from the Sky Deck Bar. Carolina Jorge luis Angel and Miguel. S luis Silva from the Sports Bar. all of these staff members made my trip amazing year after year.

Helpful?
Thank Cam B
Luis O, Director General at Beach Palace, responded to this review

Dear Cam B. I just love your review, short straight and with the right names of the individuals that can made your trip a one to be remembered. I hope I can see you back real soon!! Happy 2015!! Luis Ojeda General Manager More 

1 review
Reviewed 3 January 2015

We had a wonderful experience with the wedding staff Maria was just wonderful. The minister was great thank you . The only thing was that our rooms were not all together But. We would come back again Catherine Russell

Helpful?
Thank Patrick1530
Luis O, Director General at Beach Palace, responded to this review

Dear Patrick1530: Thank you very much for choosing us in that special day!! I am sorry that we couldn´t have all your rooms together, sometimes is hard to fullfill that kind of requests!! I Hope I can see you back in a near future!! Happy 2015!!! Luis Ojeda General Manager More 

Dayton, Ohio
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 January 2015

Spent one week here for a wedding and was very disappointed with this property for several reasons. First, the positive: Easy access to and from the property; the hotel is centrally located between two great shopping areas, and is convenient to the bus (it stops right outside the hotel), if you like to explore. There's also no intense security to... More 

Helpful?
6 Thank cab5
Luis O, Director General at Beach Palace, responded to this review

Dear cab5: Beeing rated this high is the resul of one thing only: The hard work of more tan 400 people that spend more than 10 hours a day on a place to make all of our guests feel like royalty, if your percetion was different, I am sorry about it. I strongly recommend everybody that comes to the Beach... More 

Toronto, Canada
1 review
Reviewed 2 January 2015

Great beach vacation, excellent service and much needed R&R. Ernesto and Liza took extra care of us and went out of their way to accomodate having breakfast on the outside patio every morning! They made the trip extra special! Beach service was also great. Angel was a saviour and was always available. Room service food was good but took some... More 

Helpful?
Thank A A
Luis O, Director General at Beach Palace, responded to this review

Dear A A: Thank You Very Much for all your nice comments and a great review, I am not usre if you came for a wedding or you were invited to one, but anyway I dont have anything else to say but. Thanks again and comeback soon!! Happy 2015!! Luis Ojeda General Manager More 

London, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 January 2015

Due to a miscommunication between Thomson and the Hotel we had to move from the Beach Palace to the Sun Palace for 3 nights. To me, the mark of any company is not whether they make a mistake, but how they deal with it. Both the Thomson and Hotel staff, were friendly, professional and courteous in rectifying the issue, so... More 

Helpful?
5 Thank Bigbanker13
Luis O, Director General at Beach Palace, responded to this review

Dear Bigbanker13: Thank you very much for your comments and suggestions, I am already working on them. Fortunately the misunderstanding with Thompson ended right and there was no hazle affecting your vacation, I think both Sun PAlace as Beach Palace, hace special things and amennities for very different markets, the great thing of Palace, you can stay in one, but... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €350 - €708 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, BookIt.com, Odigeo and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
555 questions
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Questions? Get answers from Beach Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“lagoon view is as nice as beach view. We stayed at 9h floor 925. very quiet.”
 of 5 bubbles johnsV940MF, 1 Dec 2016 | Read review
“Super busy at spring break”
 of 5 bubbles neault28, 1 Dec 2016 | Read review
“give waiters a bit more of your tip and they will surprise you”
 of 5 bubbles russgaddi, 28 Nov 2016 | Read review
“Lagoon rooms offer sunset views”
 of 5 bubbles 280florence, 28 Nov 2016 | Read review
“Make sure you ask for a jacuzzi room with an ocean view.”
 of 5 bubbles thadsat, 27 Nov 2016 | Read review
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