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Beach Palace

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#14 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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1 room 2 adults 0 children
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Beach Palace
Beach Palace
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5,508 Reviews from our TripAdvisor Community

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Showing 4,453: English reviews
Reviewed 12 April 2015 via mobile

The sports bar and pool bars were awesome. Specifically, three servers really stood out to me as they went above and beyond to be helpful. Esteban at the sports bar and Irvin at the pool bar and Fidel at the pool bar.

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Helpful?
Thank Jaaahel
Luis O, Director General at Beach Palace, responded to this review

Dear Jaaahel: Thank you very much for sharing your comments, i must say that the three waiters you mention in your review, are some of the best satff memebers I am lucky to count on!! I hope we can have you back at the Beach Palace real soon!!! All the best Luis Ojeda General Manager

Hinsdale, Illinois
Reviewed 11 April 2015

Have been to Mexico many times, and have stayed at the Playacar Palace, the Moon Palace and two Grand Velas resorts. We chose Beach Palace because we were looking for a little less quiet resort and were curious about the hotel zone. We were greeted by Rene at the front desk. He was warm, helpful and remembered our names the...

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4Thank stacy829
Luis O, Director General at Beach Palace, responded to this review

Dear stacy829: Thank you very much for sharing your experience with all this traveler world, it is great to see that your experience with us was a great one, we have tried to expand the gym, however people prferes to be lying on the sun tan working out :( Any way, we are always improving and may be the next...

Sayville, New York
Reviewed 11 April 2015 via mobile

Another incredibly beautiful vacation...after a very long cold snowy winter here on Long Island, NY!!!! Missing the 🔆 & 🍸& the soft sandy beach with blue water❤️ In Cancun...cant wait till our next visit!!!!

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Helpful?
Thank Tina B
Luis O, Director General at Beach Palace, responded to this review

Dear Tina B: Short straight and beautifule review!! Thank you very much, you are totally right, Beach Palace is a great place to scape for a while!! See you soon again!! Luis Ojeda General Manager

Chicago, Illinois
Reviewed 11 April 2015

This is not the first time we stayed at the Beach Palace. We have been to this hotel at least 6 times. The hotel is beautiful, the rooms are clean, the staff is wonderful, the beach is amazing. We did enjoy the skybar the best, the staff namely Zacaris,Cristian, Hermelinda and of course, Bernabe could not have been nicer. It...

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Helpful?
Thank ddsailes
Luis O, Director General at Beach Palace, responded to this review

Dear ddsailes: Thank you very much for this 6th visit to the Beach Palace in cancun, it is great to see that we have created fans you and your family!! Thank you also for naming all the staff members that made your stay an even better one, Our Chef´s dinner is something that I strongly recommend to anybody visiting us...

Wheaton, Illinois
Reviewed 11 April 2015

We were extremely pleased to visit Beach Palace. We enjoyed the food and events, I also enjoyed the workouts in the mornings like Yoga, and some TRX. It was fun and helped balance out all the awesome food we enjoyed.

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2Thank Kurt P
Luis O, Director General at Beach Palace, responded to this review

Dear Kurt P: Thank you very much for your nice comments and review, I am a fitness freek, so you will always find good fitness activities at this resort. I hope I can see you back in a near future!! All the best Luis Ojeda General Manager

Brooklyn, New York
Reviewed 11 April 2015

We are frequent visitors of Place Resorts. This was our first at Beach Place. Service and food like all Place resorts is great. Unique to Beach was the beach and sky bar. My family and I enjoyed the sports bar at beach palace nightly. The live music and karaoke was fun for all. The kids really enjoyed the pool tables....

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5Thank amitpnyc
Luis O, Director General at Beach Palace, responded to this review

Dear amitpnyc: Thank you very much for sharing your experinece with us, I am so very happy that Carolina provided a service worth to be mentioned in your review. I hope you can stay with us in another chance! Alll the best!! Luis Ojeda General Manager

Oldham
Reviewed 10 April 2015

We visited from the Sun Palace, on arrival the hotel was not as clean as the other Palace resorts. We ate at the WOK restaurant were we were served by Rafael who was wonderful. The food was also brilliant. In the lobby though there were lots of drunk teenagers running around in just their swim shorts at around 9pm. It...

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1Thank Alex S
Luis O, Director General at Beach Palace, responded to this review

Dear Alex S: It is realy frustrating to be rated with a three dot review, when you didn´t even stayed with us. Luis Ojeda General Manager

Massillon, Ohio
Reviewed 8 April 2015

My husband and I have been to Mexico 10 times since 2000 and our second trip to the Beach Palace. The Beach Palace is an excellent place to stay in Cancun. The food is excellent; the service is superior; the sports and entertainment team (Armando, Fernanda and Joshua) at the pool during the day is the best we have seen...

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4Thank polarbearfan2000
Luis O, General Manager at Beach Palace, responded to this review

Dear polarbearfan2000: Thank you very much for your election on this second visit to Cancun, it is great that you mention all the staff memebrs that made your stay a better one, and good enough to mention them on this important fórum!! I hope we can have you back at the Beach Palace on another visit to Cancun!! Luis Ojeda...

USA
Reviewed 8 April 2015

Luis Ojeda and Beach Palace staff: thank you saving our vacation and making it wonderful. We started out at a different resort but within 15 hours knew we made a bad mistake, booked the Beach Palace at 4:30 am in the morning (thank goodness they had a room) - and returned last Saturday for our 5th stay at Beach Palace....

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4Thank sunswimsand
Luis O, General Manager at Beach Palace, responded to this review

Dear sunswimsand: I am very sorry that your vacation started the hard way, but very happy that we could sabe the day!! Thank you very much for comming over and choosing us!! and mostly, thank you for a GREAT review!!! I hope we can have you back in another vacation soon!!! Luis Ojeda General Manager

Downers Grove, Illinois
Reviewed 8 April 2015

I did extensive research on where to stay in Cancun since we had never been. Beach Palace was great! I will say it wasn't perfect, but if we told them what we wanted/needed, it was corrected within minutes. They were very attentive. And we are not demanding people. We stayed from 3/27-4/3 and it was spring break! But the pool/beach...

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7Thank cmp1979
Luis O, General Manager at Beach Palace, responded to this review

Dear cmp1979: Thank you very much for a great review, altough I wish your stay were perfect, not almost... Any way, you give me work to do, and that is the best thing about Trip Advisor that you can read what sometimes can not see. I wish we could have you and your family back again. All the best Luis...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €413 - €704 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#13 Top resorts Hotel in Cancun
#14 Luxury Hotel in Cancun
#14 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
596 questions
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Questions? Get answers from Beach Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a beach view”
 of 5 bubbles jmdevries, 18 Feb 2017 | Read review
“all rooms are lovely!”
 of 5 bubbles Demileighox, 15 Feb 2017 | Read review
“Two basic room types: ocean view and lagoon view. Ocean view rooms are amazing and offer spectacular sunrises.”
 of 5 bubbles LOHILL, 14 Feb 2017 | Read review
“Middle of the resort- higher floor to your liking”
 of 5 bubbles 150debrag, 13 Feb 2017 | Read review
“We never heard a sound from the other rooms.”
 of 5 bubbles swhite681, 13 Feb 2017 | Read review
5 of 5