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Beach Palace

Travellers' Choice award winner
#13 of 183 Hotels in Cancun
GreenLeadersGold level
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5,255 Reviews from our TripAdvisor Community

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Showing 4,258: English reviews
Las Vegas, Nevada
Level Contributor
3 reviews
Reviewed yesterday NEW via mobile

Best vacation of our lives. We loved Emma at the gym she was so great. Gabrielle the egg lady was fabulous. Jorge made our romantic dinner something to remember. Will be back next year for sure. Loved all the staff.

Helpful?
Thank melklein1965
Ripon, Wisconsin
1 review
Reviewed 2 days ago NEW

We always enjoy staying at Palace resorts. It was the first time we stayed at Beach Palace and it was also good. I was slightly disappointed with Italian restaurant. However oriental WOK was great! As always, staff is most accommodating and pleasant. My daughter pretty much lived in the kid's club the whole vacation. Kudos to both girls that were... More 

Helpful?
Thank AllK1981
Alexandria
2 reviews
Reviewed 2 days ago NEW

This place is all that it advertises and more, it was amazing!! The food in all the restaurants were great with a fabulous selection and nothing being to much trouble, the breakfasts were great with a special shout out to "the egg lady" The beach area was beautiful, Roberto and Antono may us very welcome with umbrellas, drinks and lunch... More 

Helpful?
Thank Claire F
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 days ago NEW

Arrived on thu 11/17/16 and was very well received with refreshments and towels at the entrance of the hotel. Check-in was a breeze with no problems at all. Marcos at front desk was hugely helpful and very fast in checking us in. I had booked 15 days before and technically didn't qualify for the $1,500 resort credits but they gave... More 

Helpful?
Thank John S
Level Contributor
3 reviews
Reviewed 3 days ago NEW via mobile

Sorry bit late but sooo busy since my jollies lol. wonderful what more can I say food, accommodation, all the staff especially Maggi & andreas ❤ looked after us very well even came out on our last day. my birthday to sing happy birthday thanks guys & gals Mark & sue

Helpful?
Thank Sparki72
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Sparki72, Firstly, I would like to thank you for choosing Beach Palace to be the host of such a wonderful stay. Please allow me to inform you, it will be a pleasure to extend those special mentions to the staff for providing the outstanding service you and all of our guests deserve and I would kindly thank you for... More 

Marion, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

This hotel is Great the restaurants are amazing, the rooms are beautiful and the staff are helpful. The views are speculation and they are close to a wide array of things to do. Have been to this hotel many times and always enjoy it.

Helpful?
Thank neault28
Wilma Z, Gerente at Beach Palace, responded to this review

Dear neault28, Thank you for taking the time to share the amazing stay you experienced here with us at Beach Palace, Cancun. We are pleased to know how much you enjoyed this great facility, our luxury and spacious rooms, delicious restaurants, spectacular views and the best All-Inclusive service you deserve. Thank you for your preference at Palace Resorts and it... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW via mobile

We had another wonderful week at the Beach Palace! This is our 4th time staying at the resort and it was just as wonderful as always! The beach and hotel is incredible and they continue to make excellent updates. But the really special part of Beach Palace is the staff! The same people are here year after year and they... More 

Helpful?
Thank Jenni21313
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Jenni21313, First and foremost, I would like to thank you for your preference at Palace Resorts, especially for this 4th time at Beach Palace. It is a pleasure to know how much you enjoyed your stay and I would kindly thank you for giving us the opportunity to be the host of such a memorable stay at the best... More 

1 review
Reviewed 5 days ago NEW via mobile

I must say that Carolina at the Stadium bar was the best server ever! She even taught me how to say what I wanted to drink in Spanish. She anticipated our needs during our visit and I miss her! The bar was kept up, drinks bussed and served, snacks available and the staff kept up day after day. All the... More 

Helpful?
Thank Bonnie D
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Bonnie D, Please receive my warmest greetings from Beach Palace, Cancun. Please allow me to inform you, it is an honor to receive such an important opinion as yours, based on the extraordinary staff and the excellent service they provide; I would say all of what we provide to our guests is the meaning of the passion we feel... More 

Clovis, California
1 review
Reviewed 5 days ago NEW

The resort is beautiful and the beach is amazing. The food was delicious and there were lots of options. Our favorite bar tender was Carlos R. He was friendly and provideo excellent service. We will definitely return.

Review collected in partnership with this hotel

Helpful?
Thank lauraU25ER
Wilma Z, Gerente at Beach Palace, responded to this review

Dear lauraU25ER, An excellent service is what you and all of our guests deserve and I am pleased to know we could exceed your expectations during your stay at this beautiful Resort, Beach Palace. Thank you for sharing such special and great comments regarding our beautiful Resort and amazing beach, the best food and beverage selection and thank you for... More 

Sudbury, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 days ago NEW via mobile

Best service ever received in all of my vacations. Special mention to staff members angel, Fernando, and johnathan. Thanks beach palace !!! Will definitely return again 👌👌❤️❤️ with family and friends

Helpful?
Thank Bobbi4335
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Bobbi4335, Thank you for choosing Beach Palace to be the host of your recent vacation. We are pleased to know how amazing was your stay, taking you to an unforgettable trip, through an outstanding service provided by extraordinary staff; please be sure I will be glad to extend your opinion to the entire Team. Looking forward to be the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €356 - €709 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, BookIt.com, Odigeo and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
555 questions
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Questions? Get answers from Beach Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Both Ocean and Lagoon are great!”
 of 5 bubbles fergus792016, 2 Dec 2016 | Read review
“lagoon view is as nice as beach view. We stayed at 9h floor 925. very quiet.”
 of 5 bubbles johnsV940MF, 1 Dec 2016 | Read review
“Super busy at spring break”
 of 5 bubbles neault28, 1 Dec 2016 | Read review
“give waiters a bit more of your tip and they will surprise you”
 of 5 bubbles russgaddi, 28 Nov 2016 | Read review
“Lagoon rooms offer sunset views”
 of 5 bubbles 280florence, 28 Nov 2016 | Read review
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