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09/07/2017 10/07/2017
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    Sun Palace

    Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
    Hotel website
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    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$585
          Great Deal
          US$595
          US$595
          Traveller (7321)
          Room & Suite (1911)
          Pool & Beach (1568)
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          Overview
          • Excellent74%
          • Very good19%
          • Average5%
          • Poor1%
          • Terrible1%
          Travellers talk about
          “oriental lounge” (188 reviews)
          “el alamo” (168 reviews)
          Free Wifi
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Shuttle Bus Service
          Private Balcony
          4.0 Star Hotel
          All hotel details
          Offers from Sun Palace
          Special Offer: $1500 Resort Credit
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          Rooms
          9 Jul10 Jul
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (5,981)
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          There are newer reviews for Sun Palace See the most recent reviews

          2,241 - 2,245 of 5,249 reviews

          Reviewed 19 July 2014

          My husband and I just got back from our honeymoon, and we really loved this hotel. We upgraded to a concierge level room and the view is so gorgeous- the water is turquoise by the shore. The double jacuzzi is so big it could fit...More

          1  Thank susan s
          Response from pwinkler, General Manager at Sun PalaceResponded 22 July 2014

          It is our privilege and honor to host a honeymoon. We get the opportunity to be forever present in your memories Who wouldn't kill for such a chance? Seeing the activities you did already made me tired. You are all movement! The whale shark swimming...More

          Reviewed 19 July 2014 via mobile

          The best hotel i had ever been in, perfect service, you want something- you get it and pretty fast. Very good restaurants, Excellent food. The rooms are comfortable. The all included feature turn out to be mostly foods and drinks, anything and around the clock....More

          Thank erelb2014
          Response from pwinkler, General Manager at Sun PalaceResponded 22 July 2014

          While you are very gracious in your comments towards us, I would like to take the opportunity to comment on what you didn't much care for: Food hygiene rules command that al raw vegetables be at no more than 6°C. It is almost impossible to...More

          Reviewed 19 July 2014

          We booked Sun Palace based on it's Trip Advisor rating for our first trip to Cancun. We were pleased with the accommodations - the room was terrific and the view was simply spectacular. Ocean view meant ocean view. This is the adults only property for...More

          1  Thank ggroh48
          Response from pwinkler, General Manager at Sun PalaceResponded 22 July 2014

          You had nothing but good things to write. I wonder then about the 4 points grading. There must have been something amiss. Would you let me know? I really think you have the right idea. At least once during a week's stay I would recommend...More

          Reviewed 19 July 2014 via mobile

          We have visited couple of years ago but still remember it as best hotel we have stayed in. Couldn't fault customer service. Everyone was very friendly, helpful and efficient. Lovely room with ocean view. Food was fresh and tasty. As it was medium size hotel...More

          Thank Marta S
          Response from pwinkler, General Manager at Sun PalaceResponded 22 July 2014

          An undoubted plus of smaller hotels is that by virtue of the lesser number of guests, employees can really concentrate on remembering not only names but more importantly, preferences. This always leaves a good taste. Thank you fo taking advantage of the resort credits. When...More

          Reviewed 18 July 2014

          I want to apologize upfront for this long review, but I like to be thorough and give as much information as possible because that's what I enjoy when I read other reviews. I just wanted to say this first before I actually got into my...More

          1  Thank santos122713
          Response from pwinkler, General Manager at Sun PalaceResponded 22 July 2014

          No apologies accepted! What's there to apologize for? Not only are you an interesting and fun writer but you spell your points out with no shame. As should be. Through a long and dubious career in the hotel industry I've learned there are many shades...More

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          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Fitness Centre with Gym / Workout Room
          • Beachfront
          • Restaurant
          • Free Parking
          • Bar/Lounge
          • Spa
          • Breakfast included
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Business Centre with Internet Access
          • Free Parking
          • Breakfast included
          • Shuttle Bus Service
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Minibar
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Hot Tub
          Details
          • Price range
          • US$366 - US$625 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #6 Romantic Hotel in Cancun
          • #8 Spa Hotel in Cancun
          • #8 Luxury Hotel in Cancun
          • #8 Top resorts Hotel in Cancun
          • #8 On the Beach Hotel in Cancun
          • #17 Family Hotel in Cancun
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Accessible rooms
          • Number of rooms
          • 252
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Hotwire, BookIt.com, Orbitz, TripOnline SA, Cancelon, Hotel.de, Cheap Tickets, Evoline ltd, getaroom.com and HotelQuickly so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Cancun
          • Also Known As
          • Sun Palace Hotel Cancun ,
          • Cancun Sun Palace
          Add Photo Photos
          Traveller (7321)
          Room & Suite (1911)
          Pool & Beach (1568)
          Dining (1007)
          Hotel & Grounds (3294)
          Bathroom (88)
          Business Centre & Event Rooms (32)
          Family and Play Areas (24)
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          Questions & AnswersAsk a question
          Ross D
          Hi, we are staying with you for two weeks from 2nd September for my partners birthday, it's her birthday the day we arrive. Do we need to make a reservation for restaurants? If so can we please reserve one prior to arriving for a birthday meal? Also we only had the option of selecting a double superior room through our travel provider as was the only room they seemed to sell, would we be able to upgrade to a junior suite please? Thank you
          23 June 2017|
          Answer
          Response from Concierge_Hotel_Zone | Property representative |
          Hello Ross D, Thank you so much for contacting us! We will be glad to assist you to make sure you have the best experience at Sun Palace. Our restaurants at Sun Palace do not requiere reservations, however please take in... More
          0
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          Simon B
          Hi we are booked for September 13 2017 for 2 weeks, we are booked with Thomson in a deluxe double room with terrace or balcony, how much would it be to upgrade our room thanks
          20 June 2017|
          Answer Show all 3 answers
          Response from traceyanna1975 |
          Simon B, I had this problem. I think if you are using the trip advisor app it doesn't show. Use a device you don't have the app on in order to get on the main website. Then click on your name on the top right corner which... More
          1
          Vote
          traceyanna1975
          Hi, we are staying at the Sun Palace for our honeymoon on 30th August this year for two weeks. We're currently booked in a junior suite. Will there be any concierge rooms available at this time and if so how much will it cost to upgrade please? Many Thanks
          18 June 2017|
          Answer Show all 4 answers
          Response from Concierge_Hotel_Zone | Property representative |
          Dear traceyanna1975, Thank you so much for contacting us! It will be our pleasure to host you during your upcoming visit to Cancun. I've shared my email address with you through Private message, please be so kind to read... More
          1
          Vote
          Room Tips
          "All the rooms are fab more than you need to have a five star holiday"
          Read review
          "They will offer an upgrade. No need. Room looked on to building but could see lagoon and Sea. Why pay more..."
          Read review
          "Be careful on the marble floors if you open the door to the balcony. The humidity makes them super wet and..."
          Read review
          "room 624...it is now concierge - concierge is not worth it but the room is great"
          Read review
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