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    Sun Palace

    Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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    8/10/2017 9/10/2017
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    Room & Suite (1931)
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    Overview
    • Excellent74%
    • Very good19%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “oriental lounge” (188 reviews)
    “el alamo” (169 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Free Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sun Palace
    Special Offer: $1500 Resort Credit
    Hotel deals
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    Rooms
    8 Oct9 Oct
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (6,138)
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    2,081 - 2,085 of 5,383 reviews

    Reviewed 3 December 2014

    This was our second time in Mexico as a couple and after staying at Sun Palace we couldn't believe it is only ranked as a 4 star. The only thing that maybe isn't 5 star is the location as it's right off the main street,...More

    3  Thank Daniel V
    Response from pwinkler, General Manager at Sun PalaceResponded 4 December 2014

    Definitely someone read the names you wrote and will accordingly assign the extra points to each person's file. We are always very happy to do so. While the staff enjoys the things and services they can get with their points, what they really enjoy is...More

    Reviewed 3 December 2014

    We stayed at Sun Palace Nov 24 through Dec 1. It was a group of 4 couples and for three of the couples it was their first trip to Sun Palace. It was our second time and we have also stayed at Le Blanc twice....More

    2  Thank dogladyhb
    Response from pwinkler, General Manager at Sun PalaceResponded 4 December 2014

    What is very ingratiating and unbelievable is the synergy that is created between a kind guest and our staff. It is as they say nowadays: "Win-win". It is in the nature of my kids to be very committed to providing a pleasurable stay ina all...More

    Reviewed 2 December 2014

    It's hard to put into words the vacation perfection that is Sun Palace. We just got back from our second stay, and as we hoped it was exactly the same, only slightly better, than we remembered. It is the perfect combination of relaxation and fun....More

    3  Thank Nathan T
    Response from pwinkler, General Manager at Sun PalaceResponded 3 December 2014

    Wow! Since a very long time I'm left speechless. I cannot say but thank you, thank you! With our best thoughts, pwinkler@palaceresorts.com

    Reviewed 2 December 2014

    As a member of Palace Resorts this was our first visit to Sun Palace. The resort is lovely, very modern with lots of glass so there are wonderful views inside and out. When we arrived at the resort we were greeted with cool scented towels,...More

    2  Thank CTpickytraveler
    Response from pwinkler, General Manager at Sun PalaceResponded 3 December 2014

    Thank you for kind words and helpful thoughts. We have now a dj at night which seems to be liked. Night entertainment has always been the bone of contention. Some want more, some want less and some want different. Yes, I cancelled the Chef's dinner...More

    Reviewed 2 December 2014

    Perfect adults only resort. Premium alcohol, friendly, courteous staff. Three restaurants, snack bar by the main pool with cook to order meals. Lobby bar always has something happening every night. Perfect getaway to unwind. Will return again.More

    1  Thank eddie s
    Response from pwinkler, General Manager at Sun PalaceResponded 3 December 2014

    All the comments made reflect what we want for our guests. As per your title: Rest and Relaxation are what we are looking to offer. Whatever it takes. We consider our services: Food, drinks, shows, etc., peripheral to your enjoyment of quiet, personal time. Thank...More

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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$318 - US$678 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Romantic Hotel in Cancun
    • #8 On the Beach Hotel in Cancun
    • #8 Luxury Hotel in Cancun
    • #8 Top resorts Hotel in Cancun
    • #8 Spa Hotel in Cancun
    • #17 Family Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, BookIt.com, Orbitz, Booking.com, Travelocity, Agoda, Hotwire, Cheap Tickets, TripOnline SA, Evoline ltd, Cancelon and getaroom.com so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Sun Palace Hotel Cancun ,
    • Cancun Sun Palace
    Add Photo Photos
    Traveller (7516)
    Room & Suite (1931)
    Pool & Beach (1592)
    Dining (1024)
    Hotel & Grounds (3426)
    Bathroom (90)
    Business Centre & Event Rooms (32)
    Family and Play Areas (24)
    Nearby
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    7.79 km away
     
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    Ask a question
    Questions & Answers
    lynnie30
    23 September 2017|
    AnswerShow all 2 answers
    Response from pwinkler | Property representative |
    Would 8 hours a day be enough for you? Yes to your other two questions. pwinkler GM
    0
    Votes
    kevinfk
    20 September 2017|
    Answer
    Response from Concierge_Hotel_Zone | Property representative |
    Dear kevinfk, Thank you so much for getting in contact with us! Junior suites are located on the first and second floor of the building. If you requiere any further information please do not hesitate to contact me or share... More
    0
    Votes
    Google Translation
    june f
    18 September 2017|
    AnswerShow all 3 answers
    Response from Concierge_Hotel_Zone | Property representative |
    Dear june f, Thank you so much for sharing your question with us. Sun Palace is located on the km 19.5 in the hotel strip. You can easily take a bus from the public transportation system which will take you to the night... More
    0
    Votes
    Room Tips
    "Always ask for a sea view - may cost more but totally worth it."
    Read review
    "Need firmer pillows and mattress. I ordered additional pillows but they weren't firm enough."
    Read review
    "The higher floors have amazing views"
    Read review
    "Order room service, and eat on the balcony with your mate! :)"
    Read review
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