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Sun Palace

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Traveller (7780)
Room & Suite (2060)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“oriental lounge”(189 reviews)
“steak”(866 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,513)
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Traveller rating
4,132
1,121
337
89
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4,132
1,121
337
89
50
Show reviews that mention
All reviewsthe concierge leveloriental loungesteakel alamopablo winklerla trattoitalian restaurantlobby baralamo restaurantroom serviceconcierge dinnerour honeymoonchef's dinnerresort creditactivity poolfire showdinner on the beach
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2,061 - 2,065 of 5,729 reviews
Reviewed 19 April 2015 via mobile

My husband and I recently returned from our week-long stay at Sun Palace. We had a wonderful time and were extremely impressed with the staff and quality of service. Both my husband and I have lived abroad for several years, so we might have a...More

4  Thank Mosaic9
Response from pwinkler, General Manager at Sun PalaceResponded 20 April 2015

Any Hotel Manager would kill for the type of review you've written. Nice room, cleanliness and good food are the basics of any hospitality establishment. The rest, as they say, are the frills. Thank you very much, firstly, for your capability of enjoyment. It is...More

Reviewed 17 April 2015

The Good: I can't say enough about the staff at Sun Palace and how genuinely helpful and humble they were. Truly wonderful people. The food was good. The Not So Good: We went there believing that the $1,500 resort credit was exactly that. It is...More

7  Thank BelleTraveler43
Response from pwinkler, General Manager at Sun PalaceResponded 20 April 2015

Credits are good for most patrons. A hotel should be chosen for the factors that appeal to you. I do think that Cancun would firstly be chosen for the beach and for the rooms and view. In talking about the view, this destination has 178...More

Reviewed 17 April 2015

I was astonished how nice this all inclusive hotel was. First, one of the cleanest hotels I've ever stayed in. The rooms and lobbies are spotless. Around the pool area the attendants are constantly picking up used (plastic) glasses and any other debris left standing....More

2  Thank RalphmL
Response from pwinkler, General Manager at Sun PalaceResponded 20 April 2015

Recently, we switched managers for "Public Areas". This is a very unforgiving task which demands long hours and constant attention. Yours is the third review today that mentions cleanliness. I must conclude that our new Public Areas Manager is a gem in the making. Public...More

Reviewed 15 April 2015

Unlike many of the reviewers of Sun Palace, we’re not experienced all-inclusive people let alone repeat visitors. We typically avoid packaged vacations such as cruises, tours, etc. and this was our first-ever stay at an all-inclusive resort. So please keep in mind that this review...More

11  Thank nodice
Response from pwinkler, General Manager at Sun PalaceResponded 20 April 2015

And very interesting, from your particular point of view. The general idea is to offer you a complete and excellent all around experience where you do not worry about the next meal. Yes, there are some restaurants in Cancun worth visiting and maybe eventually you...More

Reviewed 15 April 2015

My wife and I for our anniversary with all of the glowing reviews choose to visit the Sun Palace. The resort lobby was very nice and well maintained. We found the staff very friendly, helpful and attentive to our needs while we were there. While...More

7  Thank JNL915
Response from pwinkler, General Manager at Sun PalaceResponded 16 April 2015

My apologies for your distaste with our food. Most our guests do like the eats (although I agree that the chicken wings have to and will be bettered). Sincerely, pwinkler@palaceresorts.com

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$368 - US$667 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Top resorts Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$368 - US$667 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Top resorts Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (7780)
Room & Suite (2060)
Pool & Beach (1630)
Dining (1051)
Amenities (90)
Business Centre & Event Rooms (32)
Family and Play Areas (27)
Questions & Answers
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dillschmutz
23 April 2018|
AnswerShow all 3 answers
Response from GM_At_HotelZone | Property representative |
Dear dillschmutz, Thank you so much for choosing Sun Palace and sharing your questions with us. Please note our Italian restaurant "La Tratto" requires a dress code. Men must wear long pants, closed shoes, and collared... More
0
Votes
Naomi D
22 April 2018|
Answer
Response from GM_At_HotelZone | Property representative |
Dear Naomi D, Thank you so much for your interest in Sun Palace. Although Cancun has a tropical weather which is sometimes hard to predict, we can tell you most days are sunny with a beautiful blue sky and nights are warm... More
0
Votes
Danielle P
20 April 2018|
Answer
Response from GM_At_HotelZone | Property representative |
Dear Danielle P, Thank you so very much for your confidence, please rest assured you will have a wonderful time at Sun Palace! I will be more than glad to assist you, I've shared my email address with you through private... More
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Room Tips
"Room was very comfortable and very clean. The floor plan layout of the room was very well planed. It made it..."
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"Always ask to view your room before checking in. Look at a few options to ensure you’re making the best..."
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"Great shampoo and bubble bath!"
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"Excellent Accommodations and service"
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