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Sun Palace

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$601*
US$577*
Great Deal
US$595*
US$595*
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Sun Palace
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5,928 Reviews from our TripAdvisor Community

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Showing 5,204: English reviews
Reviewed 21 September 2014

This was our third trip to Sun Palace. The first two were beyond amazing. This time, not so much. When you expect perfection and a level of service unmatched by any other place you have visited and don't receive it, well it can be disappointing. Check in was quick and efficient and done on the concierge floor! The room was...

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Helpful?
Thank Tracy M
pwinkler, General Manager at Sun Palace, responded to this review

Whatever it is, I'm not letting you change your original opinión of Sun Palace. On your next visit, please contact me at the e mail I'm attatching at the bottom to insure you get the best service. Our repeat guests are treasured and as you have previous stays for comparison, we know there was something amiss which has to be...

Toronto, Canada
Reviewed 21 September 2014

This is my first time going to Cancun. I went with a large group of people considering one of our friends was getting married during the week. In total there was 23 of us at some point. My review might be different compared to others who went with just a couple. We were picked up by the shuttle bus and...

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8Thank Choco_robba
pwinkler, General Manager at Sun Palace, responded to this review

Actually, the rooms are more based on views. You did get an upgrade. Groups are very different. If I remember correctly for whatever the reason yours was not announced as a group which would have been handled differently so yes, 13 rooms at the same time I imagine was a surprise. We've had a number of large weddings but it...

United Kingdom
Reviewed 20 September 2014

Currently staying at this hotel for 11 nights and it has been the best holiday of my life. Travelled with first choice on the Thomson Dreamliner, initially delayed for best part of two hours due to a technical fault with the plane. We're supposed to arrive in cancun for 1335 but instead it was 1800 we landed. Thomson were not...

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1Thank Emma W
pwinkler, General Manager at Sun Palace, responded to this review

I understand annoyance at plane delay but got to tell you, travelling right now on that same flight, these planes are fantastic as is their service. And while I get very annoyed by delays as well, well, planes are machines that may break down. Better on the ground. On your very complimentary words of Sun Palace, I just wish more...

Reviewed 19 September 2014 via mobile

This was my wife & mines first visit to Mexico and the sun. Inticed by friends. Since it was nearly 5 months ago may 2014, I believe I can give a very good review now that the highs and lows Have gelled. Check in was easy and seamless. Greeted with a drink & a warm towel. A little paper work...

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2Thank Renzo M
Reviewed 19 September 2014 via mobile

I would like to start by thanking Lesli our server at the beach who will go above and beyond to make you happy! Gracias Lesli de Sheila! Everything is gorgeous and modern. Beautiful spa, gorgeous beach, delicious restaurants, breakfast was our favorite! Jacuzzi in the room helps you relax when you come back from the different tours that you can...

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Thank Sheilini
Cheltenham, United Kingdom
Reviewed 18 September 2014

We got back from Cancun just over a week ago now! and we just want to go back! it was amazing. When we arrived he were greeted by the hotel staff and they took our bags for us and took us down to the check in desk near the back of the hotel, we were given a warm towel that...

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4Thank LouiseIsobell
pwinkler, General Manager at Sun Palace, responded to this review

My congratulations to you! On two accounts: Your honeymoon of course and the kind manner in which you tell about your trip, mentioning what didn't please you as well as what did but giving it an all around good rating, which to me means that you were happy. Many people ask for recommendations on what to do when they come....

Briarcliff Manor, New York
Reviewed 16 September 2014

My wife and I recently spent two nights at the Sun Palace in Cancun having transferred from the Isla Mujeres Palace - we had a great time!!! The lobby and dining rooms are very attractive - particularly like the glass nook in the Italian restaurant. The rooms themselves are OK but could use some color - also, we could have...

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4Thank Johnst783
Reviewed 16 September 2014

This was our first time in Cancun, therefore our first time at the Sun Palace and overall, we were very happy with our holiday. I wanted to give a full and honest review of our holiday, not only to assist future holidaymakers, but to also provide management with constructive feedback to make people’s holidays even better in the future. On...

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11Thank Beccss
Reviewed 16 September 2014 via mobile

We found the hotel to be of an excellent standard. Having stayed in a different hotel last time we visited Cancun we had high expectations and the hotel itself delivered. My only criticism is of the staff as I felt they always favoured guests from the US and had a tendency to overlook anyone else. An example of this was...

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2Thank amartin2468
New York City, New York
Reviewed 16 September 2014

My boyfriend and I visited SUN PALACE last summer July 2013. ( please note the review was written now and won't let us back track the month and date) This resort was recommended to us by one of my long-time friends. After doing so much research between this and other resorts in the area we decided that this was the...

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5Thank Madeline C

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €314 - €531 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
723 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Concierge level rooms are worth the added cost, better balcony's and soaps”
paulgJ7852VW, 23 May 2017 | Read review
“Ocean view”
386pamd, 22 May 2017 | Read review
“We are on the 7th floor with a sea view”
maggiemaypreston, 21 May 2017 | Read review
“Any room with a second side balcony is excellent.”
  • Sundown.
  • Side balcony view.
Smokie227, 20 May 2017 | Read review
“Pick above quiet pool!”
316kiab, 19 May 2017 | Read review
5 of 5
Cancelon
US$577* /night
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Booking.comUS$595
Bookit.comUS$595
getaroom.comUS$601
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*Disclaimer
Prices are for 1 room, 2 adults
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