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30/7/2017 31/7/2017
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    Sun Palace

    Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
    Hotel website
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    Best prices for your stay
    30/7/2017 31/7/2017
    US$595
    US$595
    US$595
    Traveller (7405)
    Room & Suite (1920)
    Pool & Beach (1587)
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    Overview
    • Excellent74%
    • Very good19%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “oriental lounge” (188 reviews)
    “el alamo” (168 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Shuttle Bus Service
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sun Palace
    Special Offer: $1500 Resort Credit
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    Rooms
    30 Jul31 Jul
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (6,033)
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    There are newer reviews for Sun Palace
    See the most recent reviews

    2,051 - 2,055 of 5,291 reviews

    Reviewed 6 November 2014 via mobile

    My husband and I came to the Sun Palace based on the high reviews that it received on trip advisor. However, we disagree with a lot of the comments written. Upon arrival, the front of the Sun Palace is chic and sophisticated. The hotel is...More

    9  Thank lmclarke04
    Response from pwinkler, General Manager at Sun PalaceResponded 11 November 2014

    Of course it is only you. But then: Who else can you take on a vacation? If you don't like a hotel, don't waste your time on it. You went to LeBlanc which obviously suits you more. Its your vacation, your time and your money....More

    Reviewed 6 November 2014

    The hotel itself is was lovely. We were greeted with a glass of champagne, flowers and an ice cold towel (much appreciated after a long flight and it was a very humid day). Our room was clean, cool but smaller than I thought! We upgraded...More

    7  Thank Sue3235
    Response from pwinkler, General Manager at Sun PalaceResponded 7 November 2014

    We thank you for sharing your opinion. Essentially our hotel does not correspond to what you had in mind. We are sorry you had such a bad experience. This is neither who we are nor what we want for our customers. Sincerely, pwinkler@palaceresorts.com

    Reviewed 5 November 2014

    I was in this place on October 2013. Year before, I take vacation to Punta Cana, Dominican Republic. All the time I try to comparative both place and my chose coming to Punta Cana. It's very modern, luxury place ( Moon palace), but no intermittent,...More

    3  Thank Vasiliy K
    Response from pwinkler, General Manager at Sun PalaceResponded 6 November 2014

    Thank you for your review. It is very clear and concise. Sincerly, pwinkler@palacersorts.com

    Reviewed 5 November 2014

    The rooms were Clean and the service very good. We had a junior suite and we were disappointed in its size and layout. Spa tub in the middle of the room its a suite so we expected a sitting area with TV. only TV was...More

    6  Thank frankvrc
    Response from pwinkler, General Manager at Sun PalaceResponded 6 November 2014

    While I respect your opinion and welcome it I have to ask: Are our photos not explicit enough? I must assume that you were here whilst it rained for about three consecutive days. That certainly is a bummer. I only wish we could have made...More

    Reviewed 5 November 2014

    We were approached relentlessly about time shares. If I had known this I would have chosen another resort. There was nothing "wrong" with the resort, but i went to relax, not to be on my guard about every staff who approached asking if they could...More

    4  Thank TESSIERedDeer
    Response from pwinkler, General Manager at Sun PalaceResponded 7 November 2014

    Thank you for conveying your opinions. I have to confess I feel that your rating was not necessarily correspondent to the actual hotel experience but more to the one issue that you didn't like. It is obviously a very big issue for you. I do...More

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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$351 - US$637 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Romantic Hotel in Cancun
    • #8 On the Beach Hotel in Cancun
    • #8 Spa Hotel in Cancun
    • #8 Top resorts Hotel in Cancun
    • #8 Luxury Hotel in Cancun
    • #17 Family Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Booking.com, Travelocity, TripOnline SA, Cheap Tickets, Hotwire, HotelQuickly, Cancelon, getaroom.com and Evoline ltd so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Sun Palace Hotel Cancun ,
    • Cancun Sun Palace
    Add Photo Photos
    Traveller (7405)
    Room & Suite (1920)
    Pool & Beach (1587)
    Dining (1008)
    Hotel & Grounds (3349)
    Bathroom (88)
    Business Centre & Event Rooms (32)
    Family and Play Areas (24)
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    Ask a question
    Questions & Answers
    Sarah S
    22 July 2017|
    Answer
    Response from GTvacapros | Reviewed this property |
    Only the sitting fee- not the packages. The wedding photos are more than the casual photo packages. They are pricey but very good quality- I wouldn't mind paying the price for wedding photos.
    1
    Vote
    Madhouse26
    19 July 2017|
    Answer Show all 2 answers
    Response from pwinkler | Property representative |
    If you would remind me about a month before you fly in, Sure thing.
    1
    Vote
    Kelly J
    17 July 2017|
    Answer
    Response from pwinkler | Property representative |
    Happy to have you back and for such a great occasion. We do have the banners. As to the type of room, this depends on what you reserve and/or upgrade. My best!
    1
    Vote
    Room Tips
    "All of the waterviews are lovely"
    Read review
    "Ocean view concierge worth it"
    Read review
    "The ocean view is great"
    Read review
    "If you get offered an upgrade consider it. Ask about Hotel Credits we were too late to rake advantage."
    Read review
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