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Sun Palace

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5,695 Reviews from our TripAdvisor Community

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Showing 4,993: English reviews
Stockbridge, Georgia
Reviewed 17 June 2014

GO GO GO! Book this Hotel Right AWAY! I love the Palace! The Food is Outstanding, the Service is impeccable, and the amenities are just average! But if you're going with your significant other (ADULT'S ONLY). Who needs a bunch of amenities. The shows could be much better, and The night entertainment there is definitely some room for improvement, but...

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Helpful?
1Thank lgantt
pwinkler, General Manager at Sun Palace, responded to this review

Wow! That is a ra,ra,ra for us if I ever saw one! Most appreciated. I am sorry. I know its bad manners but I do have to ask what specifically got your goat with the amenities. As for the shows....I respect your very personal point of view. You write with such enthusiasm that yours is a review to savor. Even...

Minneapolis
Reviewed 16 June 2014

We had a great stay at Sun Palace. It's a beautiful hotel and I think very well maintained. The beach and ocean are perfect. The wait staff was excellent. I was also very impressed with the food. Also, the staff seems to be working 24/7 to keep the hotel in good condition. Just take a walk up and down the...

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2Thank MSPRvrView
pwinkler, General Manager at Sun Palace, responded to this review

Firstly: Honeymoons are great. Not because of the hotel or the destination but because of what you and your significant other will learn and remember. Now, since you were kind enough to include us, I do thank you. We are almost...almost done with the paint of our building which caused so much commotion. It certainly was a major undertaking. As...

Camberley, United Kingdom
Reviewed 16 June 2014

It is always a bit of a gamble booking up a Hotel on the internet but we looked at the reviews for Sun Palace and decided to try it and boy are we glad we did!!! It was fantastic and we were very impressed with the cleanliness, service, the accommodation, food and all the staff. We would particularly like to...

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2Thank Caroljs2014
pwinkler, General Manager at Sun Palace, responded to this review

Sager words have never been said. Choosing a resort be it internet, word of mouth, brochure or any other method is indeed a gamble. That is why travelling, no matter what the reason, should always be considered partly as an adventure. There is always need to take what comes with a pinch of salt and good humor. It is a...

Houston, Texas
Reviewed 15 June 2014

My husband and I just returned from an amazing honeymoon at Sun Palace. We had never been to Cancun before, and we were thouroughly impressed. Sun Palace was recommended to us by a friend, as we had never stayed at an all inclusive, and I am so glad we listened to that recommendation. The food at the restaurants we ate...

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6Thank dmedina1981
pwinkler, General Manager at Sun Palace, responded to this review

It is always a pleasure to be your introduction to our beautiful destination. Those tours you took are basic to a good grip on Mexican lore. Thank you for being so kind to so many of our staff. They always enjoy being remembered by our guests and in doing so you insure that they will remember you in the future....

Leeds, United Kingdom
Reviewed 15 June 2014 via mobile

We arrived on the 4th June for the 2nd part of our honeymoon having spent the first week at Excellence Playa Mujeres. We had paid for a junior suite non concierge and were allocated a room on the 2nd floor (room 211). No one mentioned the resort credits but I knew about them so I brought the subject up and...

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9Thank Munsh_kin10
pwinkler, General Manager at Sun Palace, responded to this review

When we started corresponding and you told me about your travel plans I distinctly remember having the same second thoughts that you express. The first hotel you visited is indeed newly built and I feared our first impression might thereafter not be so favorable. I take it you found no problem in getting from one resort to the other, which...

Pb2610
Reviewed 12 June 2014

I stayed at this hotel with my partner 1-11 June. The hotel overall is lovely and I do feel that the majority of the bad feedback that's left are just extremely picky people. However during our stay I did encounter some disadvantages which I felt ruined it a little bit. First of all the beach staff are diamonds they couldn't...

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6Thank Pb2610
pwinkler, General Manager at Sun Palace, responded to this review

My apologies: The $4.- and the issue with you hash browns are unacceptable and I have already taken matters into my hands. Cheeky is too suave a word but I will keep my discretion. We are very careful about food and drinks hygiene. Imagine this being an all inclusive resort where between 1200 and 1600 meals are served on daily...

Lewisville, Texas
Reviewed 12 June 2014

We loved Sun Palace, our room was amazing, the service was outstanding and the views were breathtaking. This was our first trip to Cancun and it exceeded our expectations. Using local bus service is definitely the way to get around.

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2Thank Linda S
pwinkler, General Manager at Sun Palace, responded to this review

Hello and thank you for your words and for having a good vacation at Sun Palace. Without trying to be ill-mannered: Some corner rooms have an extra balcony which is the closest we have to the street. However, their main view as is with all our rooms is the ocean. Might we be talking of different thing? Thank you for...

Vancouver, Canada
Reviewed 12 June 2014

I came to this hotel because my friend selected it for her wedding. A group of us stayed here for about a week. The hotel is very clean and most of the staff are very nice, professional and helpful. I found a few staff members to be abrupt, but not rude. The rooms are beautiful and clean. The pictures you...

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Helpful?
Thank Camille B
pwinkler, General Manager at Sun Palace, responded to this review

I am pleased that in general your experience was positive and do apologize for your unsavory neighbors. They weren't college kids. We do not allow them but sometimes grown ups can be stupid and insensitive. This is usually resolved with a letter of caution and subsequent eviction for the hard headed. These were of the second kind. I know the...

Phoenix, Arizona
Reviewed 11 June 2014

hotel is really old and small, roof was licking all over hotel during rains, staff is kind of slow, especially at the restaurants, nights are boring not so many to do,massage is very overpriced for poor quality and in sted of 50 min it toook just 35 min, but what we really enjoy it is wonderful beach clean no seaweds,...

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3Thank Leslie B
pwinkler, General Manager at Sun Palace, responded to this review

I apologize for not being the resort you were looking for. At least you liked the beach. I also thank you for giving such a new meaning to the English language. Sincerely, pwinkler@palaceresorts.com

St. John's, Canada
Reviewed 11 June 2014

If you like Sun, Sand, great food, great location & great service this is the place. There aren't any evening shows put off by lounge singers if you need that you can just go up the road for a show. Room was well appointed and included a jacuzzi for two, a great end to any day. We rented a car...

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1Thank Don B
pwinkler, General Manager at Sun Palace, responded to this review

Totally in agreement! You hit it right on the dot. Everything. Thank you for your kindness. Best regards, pwinkler@palaceresorts.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €392 - €671 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Travelocity and Jetsetter so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Spa Hotel in Cancun
#9 On the Beach Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
648 questions
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Questions? Get answers from Sun Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher rooms with an ocean view are best.”
 of 5 bubbles jambogaz1011, 18 Jan 2017 | Read review
“The pool areas fills up fast, leaving your stuff while at breakfast is recommended.”
 of 5 bubbles bmason1120, 18 Jan 2017 | Read review
“Pay the extra for the Concierge level rooms. Extra amenities & also get a special place to sit if you are going to sit on the beach.”
 of 5 bubbles BLCAV, 17 Jan 2017 | Read review
“Ground floor and next floor up (called the first floor) have shops and restaurants, so floors 2 and up have less hallway traffic.”
 of 5 bubbles geezerb0b, 17 Jan 2017 | Read review
“Ask ocean view”
 of 5 bubbles jait345, 17 Jan 2017 | Read review
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