We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Sun Palace

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Sun Palace
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

5,608 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sun Palace
See the most recent reviews
Showing 4,924: English reviews
Cancun, Mexico
1 review
Reviewed 17 May 2014 via mobile

Marcelo is the best entertainer ever. When we were watching the fire show he opened the show and people were so happy with his great energy! Also at the sand volleyball we had fun and great time too! Thank you so much for all the fun! Sun Palace is a really good, happy and friendly Hotel. I truly recommended with... More 

Helpful?
Thank karynci
pwinkler, General Manager at Sun Palace, responded to this review

Ok. to Marcelo go the kudos. Thank you for making him the central (and only) part of your review. It is people like him that comprise our staff and make things happen. I am glad you enjoyed. Best regards, pwinkler@palaceresorts.com More 

Reading, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 May 2014

The beach in Cancun is quite spectacular so there isn't much how to get it wrong if you go there. The location of this hotel is a plus because it is a little bit far away from the more crowded area, making the beach around you less 'dense'. The room where we stayed was amazing - and a big jacuzzi... More 

Helpful?
1 Thank Denise S
pwinkler, General Manager at Sun Palace, responded to this review

Without a doubt our location is rather privileged. Being one of the southernmost properties of the "Hotel Zone" both beach and motorized traffic are diminished. Since all beaches in Mexico are public by law, when you get to the midst of this zone you might find too large a number of visitors and the unwanted vendors who hawk their wares... More 

Cape Cod, Massachusetts
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 17 May 2014

We stayed one week at the Sun Palace from March 28 - April 4, 2014. Went on JetBlue non-stop from Boston. Plane was late leaving Boston as it came in from the Dominican Republic and needed to be security checked. I had seen that all the planes on this route were always leaving late, probably due to the same issue.... More 

Helpful?
Thank SunshineOnCapeCod
White Plains, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 May 2014

My wife and I traveled to the Sun Palace Resort for 5 days, 4 nights. We loved so much of what this resort is all about. First and foremost the Customer Service is almost perfect. The staff is incredibly friendly, generous, and courteous. The options of food were diverse and tasty.They have 4 restaurants. Italian, Asian, Mexican, and Steak. The... More 

Helpful?
1 Thank James M
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 May 2014

Just returned on the 10th May from a 2 week stay at the Sun Palace. After reading reviews about the disappointing beach at the Moon Palace, I stumbled across its sister adult only resort and decided to stay here. The beach here is exceptional and the overall more compact layout of the hotel made it more appealing. We dined at... More 

Helpful?
2 Thank JVern0n
Tacoma, Washington
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 May 2014

All I can say is this place may be a little more pricey...but definitely worth it. I almost don't want to leave a review because I don't want the word to get out. lol. With that being said I have to say that the staff is by far the most amazing thing at Sun Palace. Everyone is genuinely nice, and... More 

Helpful?
4 Thank NickyT0ny
Saint Louis, Missouri
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 May 2014

My husband and I visited the Sun Palace April 26-May 3 for our annual vacation. We have traveled to Cancun several times, but this was our first time staying at a Palace Resort. We have continued to try new resorts each time, trying to find our perfect "5-star experience" that checks off all of our vacation "boxes" and were excited... More 

Helpful?
3 Thank Lisa H
Plano, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 May 2014

Just returned from Sun Palace. We stayed April 26 - May 1. I don't even know where to start. The hotel is pristine, the beach was beautiful and clean and the food was delicious. I really liked the idea that you didn't have to make reservations to go have dinner at one of the onsite restaurants. The other All Inclusives... More 

Helpful?
1 Thank SherrieLynn2014
pwinkler, General Manager at Sun Palace, responded to this review

Glad you found us special. Presidential suites are very big, with a dining and lounge area. They are the only ones with the whirlpool outside the room. If you are into spacious, they are the way to go. Not the cheap way but the grand way. And I know exactly what you mean as with my Wife and myself it... More 

London, United Kingdom
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 May 2014 via mobile

Stayed at Sun Palace for 7 days with a friend, at the airport in way home actually... Wanted to make sure I left a review. The hotel is gorgeous, clean and with the stunning views of the Carribean sea. The staff and service was amazing, staff always so polite, friendly and helpful. Nothing is too much bother. The food is... More 

Helpful?
1 Thank MissT1976
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for your kind words. What I liked the most was your mention of our working in certain areas of the resort and trying not to bother our guests. We've had 16 months of continuous high occupancies so it got to a point where I couldn't wait anymore for things such as building paint or pool finishings. I knew... More 

Austin, Texas
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 14 May 2014

My wife and I stayed here for 6 nights in early May 2014 for our honeymoon. Overall, it was a good experience but far from perfect. Here's what you need to know about Sun Palace. Getting There: Make sure you book shuttle service from the airport for the best deal. We used Best Day, and it was great. Room and... More 

Helpful?
3 Thank Rebecca G
pwinkler, General Manager at Sun Palace, responded to this review

As happens with a three point-or lower- rating I really try to understand the facts behind it and the person or persons behind this review. Oftentimes I feel the words and the rating do not necessarily make sense. Sometimes the title reads "Great stay" and yet we get 4 out of five points for no apparent reason. Although of course... More 

7,506 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (6813)
Viewed
Pool/Beach Area (1387)
Viewed
View from Room (490)
Viewed
Room/Suite (1066)
Viewed
Dining (811)
Viewed
Hotel & Grounds (785)
Viewed
Bathroom (84)
Viewed
Family/Play Areas (23)
Viewed
Business Centre/Function Rooms (26)
Viewed
2:21
Videos (8)
Viewed
Other (2133)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (667)
Viewed
Amenities (90)
Viewed
Beach (29)
Viewed
Cold Pool (5)
Viewed
Concierge Level (59)
Viewed
Grand Level (56)
Viewed
Junior Suite Ocean View (29)
Viewed
Main Pool (22)
Viewed
One-Bedroom Presidential Suite (73)
Viewed
Dining (131)
Viewed
Second Pool (20)
Viewed
Superior Deluxe Ocean View (50)
Viewed
The Hotel (103)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (26)
Viewed
Hotel & Grounds (8)
Viewed
Room/Suite (6)
Viewed
Dining (3)
Viewed
Pool/Beach Area (5)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
9.6 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 183 in Cancun
5,317 reviews
8.1 km away
Beach Palace
Beach Palace
#13 of 183 in Cancun
5,254 reviews
5.3 km away
Secrets The Vine Cancun
Show Prices
Show Prices
Show Prices
7.3 km away
Live Aqua Beach Resort Cancun
7.8 km away
Moon Palace Cancun
Moon Palace Cancun
#22 of 183 in Cancun
19,242 reviews
5.2 km away
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
#11 of 183 in Cancun
7,836 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €346 - €645 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Orbitz, Cancelon, Booking.com, Hotels.com and Jetsetter so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 Spa Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Top resorts Hotel in Cancun
#17 Family Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
604 questions
Ask a question

See all questions (604)

Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on higher floor have better view we upgraded to have a corner position with balcony on 7 th floor”
 of 5 bubbles , 1 Dec 2016 | Read review
“The balcony on the side of the beach was an amazing view.”
 of 5 bubbles rodray666, 25 Nov 2016 | Read review
“Rooms 624 - 634 seem to have the biggest balconies”
 of 5 bubbles rebeccaj0y, 22 Nov 2016 | Read review
“room 528 was excellent. View of turquoise Caribbean Sea. Beautiful room.”
 of 5 bubbles robalina2015, 20 Nov 2016 | Read review
“We stayed in a concierge room which was helpful. Avoid over the lobby bar and the steak place.”
 of 5 bubbles FORHILL, 16 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay