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27/8/2017 28/8/2017
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    Sun Palace

    Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
    Hotel website
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    Best prices for your stay
    27/8/2017 28/8/2017
    US$525
    US$501
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    US$525
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    US$501
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    Overview
    • Excellent74%
    • Very good19%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “oriental lounge” (188 reviews)
    “el alamo” (169 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Free Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sun Palace
    Offers & Announcements: $1500 Resort Credit
    Hotel deals
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    Rooms
    27 Aug28 Aug
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (6,089)
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    There are newer reviews for Sun Palace
    See the most recent reviews

    11 - 15 of 5,338 reviews

    Reviewed 1 week ago

    This is a resort for 21 years old and up. It is well maintained and clean. The food at the restaurants was well presented and tasty. We did have to pay an additional $49 USD to have an ocean view room, which was just beautiful.

    Review collected in partnership with this hotel
    1  Thank cindyfowlkes
    Response from pwinkler, General Manager at Sun PalaceResponded 1 week ago

    Relaxing is our second name. Thank you for your very positive comments on your stay. We hope to have garnered your preference for many more visits. We will e expecting you in a near future again. pwinkler@palaceresorts.com

    Reviewed 1 week ago

    My husband and I just returned from a wonderful 10-day stay at the Sun Palace Cancun and I don't know where to begin to express our gratitude. Whenever we return to Cancun, which will be often, we will ONLY stay at the Sun Palace...nowhere else....More

    5  Thank mat'sgirl
    Response from pwinkler, General Manager at Sun PalaceResponded 1 week ago

    Considering your travel expertise, your words have a very special meaning. We are fascinated by your very special description of our resort, its services and above all the people that comprise the staff. We are more than anxious for your return to outdo this stay....More

    Reviewed 1 week ago via mobile

    If your looking for an intimate hotel that's beautiful and very attentive to your needs than this is the hotel for you. It's not the biggest hotel but I love love love it and have returned to this hotel multiple times. Palace hotels offer you...More

    3  Thank 781adrianasmom
    Response from pwinkler, General Manager at Sun PalaceResponded 1 week ago

    Truer words hath ne'er been written! We are exactly as you mention and proud of being a part of a multi faceted hotel chain that understands our guests as individuals with preferences that can and should be met. There are many guests who enjoy our...More

    Reviewed 1 week ago

    My husband and I spent our 20th anniversary at the Sun Palace and we are definitely going back. Everything was clean and the best part of this trip was the service. From the day we arrived to the day we left, everyone was awesome. I...More

    1  Thank melmorales5
    Response from pwinkler, General Manager at Sun PalaceResponded 1 week ago

    it is our honor to host you. Now and every time you care to come back to us. Your memory for names is astonishing and will be very gratefully conveyed to each one of our kids who made a special impression on your vacation. Thank...More

    Reviewed 1 week ago

    After hearing some of the staff was leaving to go to another palace hotel, I was expecting a slight decline in service and food. Too our groups surprise not only was service excellent the new deserts and food were excellent. I cant thank the staff...More

    Review collected in partnership with this hotel
    Thank biggie0820
    Response from pwinkler, General Manager at Sun PalaceResponded 1 week ago

    But of course! The chocolates were delicious! Hugs! Uncle Pablo

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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$313 - US$676 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Romantic Hotel in Cancun
    • #8 Spa Hotel in Cancun
    • #8 Top resorts Hotel in Cancun
    • #8 Luxury Hotel in Cancun
    • #8 On the Beach Hotel in Cancun
    • #17 Family Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Expedia, Hotels.com, Orbitz, Priceline, Booking.com, BookIt.com, Hotwire, TripOnline SA, HotelQuickly, Evoline ltd, Cancelon and getaroom.com so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Sun Palace Hotel Cancun ,
    • Cancun Sun Palace
    Add Photo Photos
    Traveller (7443)
    Room & Suite (1922)
    Pool & Beach (1588)
    Dining (1014)
    Hotel & Grounds (3378)
    Bathroom (88)
    Business Centre & Event Rooms (32)
    Family and Play Areas (24)
    Nearby
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    .49 km away
     
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    Ask a question
    Questions & Answers
    Deltamachine13
    17 August 2017|
    Answer
    Response from Concierge_Hotel_Zone | Property representative |
    Dear Deltamachine13, Thank you so much for sharing your question with us. I will be happy to assist you with this request, please be so kind to read your TripAdvisor inbox, I've shared a private message with you. Best... More
    1
    Vote
    manthz_12
    16 August 2017|
    Answer
    Response from Concierge_Hotel_Zone | Property representative |
    Dear manthz_12, Thank you so much for contacting us. Resort credit is no longer applicable towards room upgrades. The prices for room upgrades vary depending on the category you actually have and the category you would... More
    0
    Votes
    PoshTosh9
    12 August 2017|
    AnswerShow all 2 answers
    Response from Concierge_Hotel_Zone | Property representative |
    Dear PoshTosh9, Thank you for sharing your question! All the towels you may need on both, beach, pool and also for your room. We remain at your service! Best regards, Ulises Sosa Social Media Concierge.
    0
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    Room Tips
    "The room had plenty of drawer and closet space. The extra money we paid for ocean view also included aroma..."
    Read review
    "Smile a lot, practice using Spanish, utilize the 24~Peso City Buses, relax, enjoy!"
    Read review
    ""The room was awesome" "View was better than expected" "Never had a problem..."
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    "All the rooms are great!"
    Read review
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