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Sun Palace

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5,607 Reviews from our TripAdvisor Community

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Showing 4,923: English reviews
2 reviews
Reviewed 2 days ago NEW

Hotel spotlessly clean staff amazing hotel sits on the beach hopefully will return soon! Transportation is outside the hotel it's very easy from here to get around to the different excursions you can do ! The weather was 28 - 30 degrees each day perfect holiday . It's adult only hotel !

Helpful?
Thank Michael G
pwinkler, General Manager at Sun Palace, responded to this review

It is a pleasure to know that you had a good sojourn! Especially at the onset of the cold months we are blessed with a more benign weather, which is why Cancun is so popular. The hotel is situated at the southern end of the hotel zone and this sometimes brings contrary comments from patrons but buses are present all... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW via mobile

This is me and my fiancées first time in cancun and after the ten hour flight from England it isn't to disappoint. The range of food, and restaurants is second to none including room service there is something to eat for everyone and the evening restaurants are very classy we love the Thai one and the breakfast buffet. The drinks... More 

Helpful?
1 Thank sam a
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for enjoying Sun Palace. Indeed a long haul from the U.K., we try to make sure that everyone is satisfied. We are glad you weren't. Friendliness is a necessity of resorts and a natural in Cancun. Our people enjoy their jobs and consorting with all guests from near and far. We look forward to your continued visits! Cordially,... More 

Richmond, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW

My husband and I are members of the Palace Resorts. For our vacation this time, we chose the Sun Palace for three reasons: first, only couples, second, we had never stayed at the Sun Palace and third, the great reviews. Both the check-in and check-out process was great and took very little time. Montserrat was the sales representative who assisted... More 

Helpful?
Thank TfromVA
Felton, Delaware
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 days ago NEW

As the reality of oncoming winter sets in, I am reminded of warmer days of summer and realize I have yet to let the TripAdvisor readers know of our latest stay at our very favorite resort. This past July 27-August 10, we traveled to Sun Palace for our annual anniversary/birthday celebration. Our two-week stay was our 11th and the most... More 

Helpful?
2 Thank Lynne N
pwinkler, General Manager at Sun Palace, responded to this review

Would you like me to send you the payroll list? Although you practically remembered everyone. You realize there are very few people I would dare answer like this. But you I know so well... Both of you are so open about things. I am sure you have some secrets but they must be very few. I feel I know you... More 

Hadlow
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 days ago NEW via mobile

Came to Sun Palace to celebrate my 50th birthday , had a fantastic time , loved every single second . Booked through Thompson in the UK.flew the dreamliner from Gatwick, superb upgraded to Premuim was worth every penny . On arrival at Cancun airport it was chaotic , with long queues to passport control,the baggage line was worse with 3... More 

Helpful?
2 Thank Dm19660
pwinkler, General Manager at Sun Palace, responded to this review

If there is something that irks me is how understaffed immigration and customs in Cancun are. This has always been a sour point between authorities and private business. They are polite but I must agree with you we could be much more efficient. Then again: If we were efficient and had very good English we would be in the U.K..... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago NEW

First if you are on the fence about booking this resort just do it. It is a fabulous place. Very clean, professional and kind staff, good food, great amenities, excellent bar and awesome pool area. Here are a few tips: 1. bring a bunch $1 bills for tipping--although the staff do not expect tips, they certainly appreciate it and they... More 

Helpful?
5 Thank Tutu M
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for an excellent rating and title. Now that you've been kind enough to describe us as a good buy, which we are happy to be, please let me promise I will look into the tours you took. I cannot be idle knowing that the sanitary services of these are under par. No way for my guests, at least!... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Through looking at the reviews on trip advisor we decided to go for this hotel due to the ratings and positive feedback and glad we did! The service received and the quality of food and drink that was provided were excellent. Palace resorts in general are an excellent choice regardless of which hotel you choose in cancun, with having the... More 

Helpful?
1 Thank amanda s
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for your visit and comments. The issue with wristbands has no bearing whatsoever on the services as you point out and those services that are different are mostly private and product of the type of member-not guest-. Wristbands can mean anything from how you are travelling (i.e.: Honeymooners, group, etc.) or where you are from but they serve... More 

Auburn, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Rene, Bar lobby was on spot and did a wonderful job. Norberto, bar lobby was very helpful and fun. Pamela Luna was always there to answer any questions we had and was very helpful. Mario, waiter at the steak restaurant was very pleasant and lots of fun. Jose Daniel, at the pool bar was friendly We did a day trip... More 

Helpful?
1 Thank rodray666
pwinkler, General Manager at Sun Palace, responded to this review

There is nothing better than to know our services and environment have caused you to plan a return trip, be it to this or any other Palace Resort. Indeed, the magic is in our people. To have a good group of committed individuals working together is the essence of good business and happy customers. We appreciate your kind comments and... More 

Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 week ago via mobile

This is a great place! It is in an ideal place. Sun. Beach. Pools. On an all exclusive stay. Eat, drink, sit by the pool, walk the beach. Rooms are beautiful. But what makes this place is the hotel staff. EVERYONE from front desk, restaurant wait staff, housekeeping, pool attendants, bar keeps are friendly, courteous and an absolute delight to... More 

Helpful?
Thank Rickwelty
pwinkler, General Manager at Sun Palace, responded to this review

Calling us a great place is very kind of you. After looking at your dietary habits I am certainly proud that my little hotel stood up to your very well tuned palate. You know what and where to eat! One thing that we are very good at is having excellent staff. They do make the resort stand out. It is... More 

The Pas, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

My Boyfriend and I just returned from an 11 night vacation at Sun Palace Nov 12-23, 2016. Needless to say this resort deserves the 5 stars I rated it. We arrived to the hotel around 9 pm on the 12th and were greeted to a cold towel and welcome drink while we checked-in. Yowshan did a great job and upgraded... More 

Helpful?
1 Thank Jose H

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €346 - €645 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Spa Hotel in Cancun
#9 On the Beach Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
603 questions
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Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on higher floor have better view we upgraded to have a corner position with balcony on 7 th floor”
 of 5 bubbles , 1 Dec 2016 | Read review
“The balcony on the side of the beach was an amazing view.”
 of 5 bubbles rodray666, 25 Nov 2016 | Read review
“Rooms 624 - 634 seem to have the biggest balconies”
 of 5 bubbles rebeccaj0y, 22 Nov 2016 | Read review
“room 528 was excellent. View of turquoise Caribbean Sea. Beautiful room.”
 of 5 bubbles robalina2015, 20 Nov 2016 | Read review
“We stayed in a concierge room which was helpful. Avoid over the lobby bar and the steak place.”
 of 5 bubbles FORHILL, 16 Nov 2016 | Read review
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