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Sun Palace

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Traveller (8439)
Room & Suite (2107)
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About

Location
Cleanliness
Service
Value
Travellers' Choice 2019 Winner
Certificate of Excellence
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Room Service
Free Parking
Restaurant
Spa
Adult pool
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Shuttle Bus Service
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Value
Quiet
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:40% off room rate
Hotel deals

Location

Full view
Contact
Blvd. Kukulcan Km 20 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Cancun Airport9 km
Cozumel Airport61 km
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7,094Reviews
9,127Photos
1,045Q+A
100Room tips
Traveller rating
  • 5,275
  • 1,292
  • 369
  • 102
  • 58
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Popular mentions
We chose Sun Palace for the golf credits. We played golf every day except one when it rained all day. The transportation from Sun Palace was prompt and efficient...although we had to remain at the club longer than we wanted to after our game, waiting on the van. The good things
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Response from GM_RivieraZone, Gerente at Sun Palace
Responded yesterday
Dear andreagratton, First and foremost thank you for your comments and for the feedback you are kindly providing which is essential for us in order to implement actions and improvements. We sincerely regret to read this visit was not as expected and that is definitely not what we strive to provide. Once again, we thank you for your comments as feedback. We sincerely hope that you can give us once again the opportunity to host you at one of our many Palace Resorts. Cordially, Walter Barbieri General Manager
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Hotel's Favourite
We had another great stay at Palace resorts. This was our first stay at the Sun Palace and we Loved it. The people that work there made our stay feel special. We stayed in the concierge level and had a nice ocean view with a very clean room. Food was great, service was great,
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Response from GM_RivieraZone, Gerente at Sun Palace
Responded 21 Nov 2018
Dear Tom K, There is nothing more important for us than learning about our guest's experience. Thank you so much for choosing Sun Palace, and thank you for sharing your kind review with us and the whole TripAdvisor community. Our staff are our most valuable resource, it is thanks to their incredible attitude and customer service skills we are able to achieve such a high level of satisfaction among our guests. Thank you so much for recognizing them. Looking forward to welcoming you many more times at Palace Resorts! Cordially, Walter Barbieri General Manager
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We love it! Teresa Leyva from guest service is amazing, was very helpful and gave us the best welcome tips we could have wish for. Sun palace is wonderful- clean, beautiful and lovely. Thank you! .............................
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Response from GM_RivieraZone, Gerente at Sun Palace
Responded yesterday
Dear naamalevy, I am thrilled to read about the impression Teresa created on you. We cannot be more thankful on such wonderful comments and we hope to have the opportunity to see you once again in the future. Cordially, Walter Barbieri General Manager
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Norberto is one of the best bartenders at the beach/pool side bar. He is very good at making drinks and remembering who you are and what you like, very personable. The service and entertainment is great by the activity pool, but the food takes forever...45 mins for guacamole and
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Response from GM_RivieraZone, Gerente at Sun Palace
Responded yesterday
Dear kviers07, It is gratifying to hear that you were able to experience our unparalleled service as well as the amazing facilities and amenities that we offer. We are elated to read you highlighting the wonderful service provided by our staff. We appreciate your feedback regarding the waiting time as your comments have been already shared with our Food and beverage department for further improvements and not to repeat again this situation with you or any future guest. Your feedback reassures us that we are successfully providing our guests with unique vacation memories. Thank you again, and we look forward to welcoming you back for many more Sunny experiences. Cordially, Walter Barbieri General Manager
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Very professional and fun presentation! We love Palace Resorts and have been at various facilities over the past ten years. Have never had a bad experience. Good food. Good rooms. Great service. Plenty of activities and excursions to choose from.
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Response from GM_RivieraZone, Gerente at Sun Palace
Responded yesterday
Dear Mike M, Thank you for your preference and your very kind comments. We are glad to know that you were very impressed with the attention of the kind Teresa and that the Resort definitely was able to surpass your expectations. We look forward to your next visit. Cordially, Walter Barbieri General Manager
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All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
amazing sunrise each day.
Chose the Concierge Level, floors 6 up... you wont regret the upgrade!
Brown water coming out in the jacuzzi
We loved our room and this view!
I mean, who wouldn't want this view every morning you wake up?
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123456422
I cannot day for sure but would be surprised if not. Try the Lobby bar
0 votes
Dear anniefNorth, Thank you so much for contacting us, Please note we do have a 24 hrs. Fitness center available for our guests. Cordially, Karla Corona E-Concierge
0 votes
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Dear anniefNorth, Thank you so much for contacting us, Please note we do have a 24 hrs. Fitness center available for our guests. Cordially, Karla Corona E-Concierge
0 votes
Show all answers
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123456209
"Chose the Concierge Level, floors 6 up... you wont regret the upgrade!"
"A room with the large balcony is worth the extra price, especially if you're not going to go "off campus" much."
"624 - Great corner room with beautiful balcony!"
"ocean view with balconies are the best"
"The small additional cost for a de lux room with sea view is well worth it."
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12345620
PRICE RANGE
US$383 - US$921 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sun palace hotel cancuncancun sun palace
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
252
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