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Iberostar Cancun

#18 of 180 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
28/06/2017 29/06/2017
1 room 2 adults 0 children
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Iberostar Cancun
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4,336 Reviews from our TripAdvisor Community

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Showing 3,070: English reviews
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Reviewed 3 days ago NEWvia mobile

We had a fantastic time at this hotel, Iberostar is a beautiful place with a great staff, but, they really need to work on the food, the beverages were all warm, the morning buffet had a lot of Choices and was presented well but, none of it tasted as good as it looked! Our room was great but the drinks...

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Thank Terri G
Timmins, Canada
Reviewed 4 days ago NEWvia mobile

This was my fourth time to Cancun and first time at an Iberostar. My husband and I spent 9 days here, along with 42 of our close family and friends, who stayed a week. We were here for our wedding which took place April 25th on the beach. Our guests were very happy with our choice of hotel and loved...

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1Thank arykah
South Shields, England, United Kingdom
Reviewed 4 days ago NEW

I stayed here along with 30+ friends for a wedding last week and it was absolutely amazing. The hotel is beautiful and all of the staff are so friendly and cannot do enough for you. When we arrived there were cold drinks waiting for us and the rooms that we all stayed in were beautiful. Our maid worked tirelessly each...

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1Thank Chris G
Puyallup, Washington, United States
Reviewed 4 days ago NEW

Visited on a trip that I won through my work and had a great time. Was put on an 8th floor end room - overlooking the Ocean (not the pool). Was so beautiful! Even had a Jacuzzi tub on my HUGE balcony. Rooms were clean, staff was extremely friendly and engaging, restaurants were good, pools were just the right temperature...

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1Thank Tiffany L
Ankeny, Iowa
Reviewed 4 days ago NEW

We stayed at the Iberostar Grand in Cancun and were pampered from the moment we arrived. The room was beautiful with a perfect view of the ocean, and furnished nicely. We had a room butler and beach butler.The staff was outstanding with every interaction. If you are looking for a perfect vacation you have found the place

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1Thank garykh2016
London, United Kingdom
Reviewed 4 days ago NEW

I stayed here with my partner for 2 weeks and we had the best time!! The hotel is beautiful, check in was quick and easy and our bags were brought up to our room for us by a lovely member of staff and offered a cold drink on arrival. The room itself was lovely, the fridge was filled daily with...

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2Thank Missnat2000
Chicago, Illinois
Reviewed 5 days ago NEWvia mobile

We visited Iberostar Cancun during my Mom's birthday and made reservations at the French restaurant. Jesús, Julio, Eduardo, Jaime, and Antonio went above and beyond with our requests to make sure my Mother said, "this is the best birthday I've ever had". The staff are top notch and will do what they can to accommodate your needs. Extremely impressed and...

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1Thank joekim12
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review

Dear guest, Thank you for taking the time to share your vacation experience and for choosing IBEROSTAR Cancún for such special occasion. We are delighted to know that your mom had a wonderful birthday celebration and that all your family enjoyed the dinner. It is great that the staff were able to make your stay so memorable and special, we...

Reviewed 6 days ago NEW

Top beach, great restaurants, amazing views, top night entertainment and clean rooms. The hotel also organises to take you down to the club strips after evening entertainment which is thoughtful. The only thing is there are loads of Iguanas everwhere but then what else can you expect your in Mexico :) All in all great place been there twice now...

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Thank Leni98
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review

Dear guest, Thank you for choosing us again to spend your vacations and for taking the time to share your comments about IBEROSTAR Cancún. It is truly gratifying to read such kind review from our guests, that let us know how much you were satisfied with the facilities and services. Our main goal is to make your stay memorable, your...

Liverpool, United Kingdom
Reviewed 1 week ago via mobile

We stayed here for 10 nights in April . What a fab hotel , from when we arrived the staff were lovely couldn't do enough for you . The rooms were lovely very spacious, clean towels everyday , plenty of wardrobe space too . The food was excellent plenty of choice in the buffet restaurant , we went to the...

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2Thank Julia E
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review

Dear guest, Thank you very much for your recent stay and feedback. We are very glad to know we were able to make your holiday a pleasurable stay and that you enjoyed our beach facilities and all the specialty restaurants. Know that your words encourage us to keep improving and to be better every day. Looking forward to welcoming you...

Stanstead, Canada
Reviewed 1 week ago

We spent 4 nights at the Iberostar Cancun from the 29th of April to the 3rd of May. What a beautiful resort and such lovely service. Wow really loved it. The ocean is a it rough to swim but could still enjoy the beautiful turquoise water. Love Mexico and would really recommend this hotel.. Thank you for a great vacation!!

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1Thank Normag33
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review

Dear guest, Thank you for taking part of your valuable time to share your review about your last experience at IBEROSTAR Cancún. We are more than glad to know that you had a fantastic vacations, it makes us really happy to read that you enjoyed the services, the beach and the staff attention. We invite you to come back soon...

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28/06/2017 29/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Iberostar Cancun

Address: Blvd Kukulcan Km 17, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €214 - €534 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Cancun 4*
Number of rooms: 426
Reservation Options:
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Also Known As:
Iberostar Cancun Hotel Cancun
Hilton Cancun Hotel
Hilton Golf Spa Resort Cancun
Hilton Cancun Resort
Hotel Style:
#4 Family Hotel in Cancun
#17 Romantic Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 On the Beach Hotel in Cancun
#18 Luxury Hotel in Cancun
#22 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Cancun staff and other travellers.
782 questions
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Questions? Get answers from Iberostar Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the pool and beach”
Q9699IMchrisg, 18 May 2017 | Read review
“If you can get it, ask for the highest floor possible on an end room with a balcony and Jacuzzi.”
736tiffanyl, 18 May 2017 | Read review
“Breathtaking views of the ocean”
garykh2016, 18 May 2017 | Read review
“if you want a balcony with table and chairs top floors and state this while booking”
Missnat2000, 18 May 2017 | Read review
“All rooms have ocean view . Some have Balconys. I prefer Balcony and we had 138. It was perfect for us. The pool”
Normag33, 13 May 2017 | Read review
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