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Hyatt Ziva Cancun

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2,308 Reviews from our TripAdvisor Community

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Showing 1,914: English reviews
1 review
Reviewed yesterday NEW via mobile

We are still in Hyatt Ziva but I just wanted to share my thoughts. What a great and well managed hotel. Super awesome staff. We have enjoyed a lot and I was so impressed by all of the staff, super polite and hardworking! Perfect rooms, awesome pool with lots of entertainments.

Helpful?
Thank Soroor Z
Hamilton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed yesterday NEW

My husband and I have just returned from the Hyatt Ziva and what an amazing resort and vacation experience. From Check in untill check out the staff were very attentive and addressed every detail and need. The food was amazing - I loved the candy shop and the coffee shop. You have to try the peanut ice cream! Tradewinds was... More 

Helpful?
Thank 46Kathy
Prague, Czech Republic
Level Contributor
3 reviews
3 hotel reviews
Reviewed yesterday NEW

We arrived 2 days ago to Hyatt Ziva Cancun. Hyatt Ziva advertised, that they are a new level of All inclusive. Thats not true. There is many varieties of food, but really poor quality. Their orange juice is like chemical orange juice "Hohes C", if you are a vegetarian you will be more disapointed, because there is for example any... More 

Helpful?
Thank martin85883
1 review
Reviewed 2 days ago NEW

My husband and I traveled to the Hyatt Ziva Last week from Sunday-Friday and the whole experience was wonderful, excellent even perfect!! From the time we walked in the door until we had to leave everything from service, food, drinks environment and even price was wonderful-it is truly all inclusive and completely blew our minds and exceeded our expectations! We... More 

Helpful?
Thank Robin G
2 reviews
Reviewed 2 days ago NEW via mobile

We are still at hyatt ziva But wanted to give my thoughts We are staying in the club tower 2 bedroom suites all I can say is wow No the Butler Luis and Laura have gone ubove and beyond to make our stay amazing these 2 people work very hard at there job They both make sure you have what... More 

Helpful?
Thank Nick B
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 days ago NEW via mobile

What can I say, this is our 2nd time to Hyatt Ziva this year, and it's better than I remember. Everything went great from check in to check out. Everyone is working so hard to make your trip fantastic. I can't remember everybody's name but everyone always had a smile and eager to help and serve you. Luis, and Ceaser... More 

Helpful?
1 Thank Aidanryland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 days ago NEW

4th time in Cancun, great place, best food, great location! you can't find better place for vacation. 9 resturants I think, make sure not to waste your time on the French resturant, they have a dress code without a sign on the door!!!! sooooo many people comes in and they go back :)

Helpful?
Thank Shari F
Philadelphia, Pennsylvania
1 review
Reviewed 3 days ago NEW

It was really excellent experinced I already recommended my friends They are going to go Hyatt ziva this month Foods was really good I ordered steak at my room That was too salty but meat was excellent That was just little problem Everything was excellent I will be there again within this year Thanks Hyatt ziva

Review collected in partnership with Hyatt Hotels

Helpful?
Thank seanseeouk
Quakertown, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 days ago NEW

the beach is where we like to be but it does not have enough umbrella's I do not like to be crowded in the tiki huts and prefer a more spacious spot with an umbrella. also we should have a news letter of the day with activities listed and the special drink for the day. which you do not have... More 

Helpful?
4 Thank Liz L
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 days ago NEW

We stayed at the Hyatt Ziva for a week in mid Nov. This place is stunning and there's a little of something for everyone. We traveled with a 2 year old toddler and it was very kid friendly everywhere. You really felt like you can do anything there and the staff is very helpful. The coffee shop was awesome...cappacinos were... More 

Helpful?
1 Thank Ms_Lingo
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Ms_Lingo, It was a pleasure to host you at Hyatt Ziva Cancun. We are pleased to read that it was a great stay overall, and that you enjoyed the coffee shop, Pasteles, Tres Cervezas and your accomodation. We hope we will have a chance to host you again soon. Sincerely with the Service from the Heart, Alexandre de Brouwer... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €342 - €887 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
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Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#7 On the Beach Hotel in Cancun
#7 Spa Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 Top resorts Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Ziva Cancun staff and other travellers.
465 questions
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Questions? Get answers from Hyatt Ziva Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We loved our room on the fifth floor of the pyramid overlooking the dolphins and the ocean. Very quiet. Great view.”
 of 5 bubbles 46Kathy, 4 Dec 2016 | Read review
“Choose another hotel.”
 of 5 bubbles martin85883, 4 Dec 2016 | Read review
“King with swim out pool”
  • View from our room!
 of 5 bubbles 244robing, 3 Dec 2016 | Read review
“all rooms are great”
 of 5 bubbles 952sharif, 3 Dec 2016 | Read review
“stay in the pyramid it is a fresh beginning to your day with the plants and trees around you and not that stuffy hotel feeling”
 of 5 bubbles lizlR6928DQ, 2 Dec 2016 | Read review
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