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Hyatt Ziva Cancun

Travellers' Choice award winner
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$664*
US$473*
Great Deal
US$664*
US$607*
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Hyatt Ziva Cancun
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3,440 Reviews from our TripAdvisor Community

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Showing 2,853: English reviews
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Ajax, Canada
Reviewed yesterday NEWvia mobile

Easy check in, no line-ups. Food was great, especially the ice cream parlour,my kids enjoyed it. We stayed at the club tower with a nice ocean view. Restaurant staff where amazing the always go above and beyond to help you. Amazing entertainment in the night we really enjoyed it. Will definitely go back there again. Meet The resort manager is...

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1Thank jjey21
Blossvale, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

This was our 2nd time staying at a Hyatt Ziva (Puerto Vallarta last year), and again it was wonderful! The grounds are beautiful and the weather was amazing. We stayed at the Turquoize tower, which is an adults only section. A couple plus' to that was a rooftop infinity pool with an amazing view and an adults only bar. The...

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7Thank Carrie D
About Hotel's Favourite Review
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Carrie D, Thank you for staying with us here at Hyatt Ziva Cancun, as well as taking the time to share this review with us. We are thrilled to learn that your stay with us was great experience, and that you liked our drinks, food, entertainment and Turquoize Adult Only Experience. Also, I am happy to read that you...

Toronto
Reviewed yesterday NEWvia mobile

Hotel property is great, had a large 10th floor suite in the Turquoise Tower with an epic view and jacuzzi on the balcony. Didn't have hot water in the room. They tried to fix it but couldn't. I just learned to deal with it - wakes you up in the morning! Beach and pools are great as are all the...

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Thank MZ-TravelGuy
Castle Rock, Colorado
Reviewed yesterday NEW

Beautiful property and first class service with top shelf liquors and lots of choices for meals with no reservations or waits. Wine lists are good but pricey and the house wines are not great, so plan on drinking cocktails but the bartender at Saasil is a master mixologist! Decent snorkeling (and it's free) and the most romantic sunset beach lobster...

Review collected in partnership with Hyatt Hotels
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Thank cherilynnekl
Chicago, IL
Reviewed 2 days ago NEW

We always viewed the rooms at the Venetian/Palazzo in Vegas as the standard for a luxury room. After our stay in a Turquoize Master King suite, we have a new standard. The grounds were impeccable. The service was outstanding. Fernanda and Salvador were our butlers for our suite, and they couldn't be more pleasant, helpful, and attentive. Fernanda in particular...

Review collected in partnership with Hyatt Hotels
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2Thank Matthew H
Rahway, New Jersey
Reviewed 2 days ago NEW

Hyatt Ziva was originally recommended to me by my travel agent when I started to plan a wedding abroad. I decided to check the resort out with a few of my girlfriends last August (2016) and absolutely fell in love. Everything from the pool sizes, to the beautiful clean beach, to the food options, and the service was impeccable. However,...

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4Thank leidycuas
HyattZivaCancun, Director General at Hyatt Ziva Cancun, responded to this review

Congratulations!! Dear leiydcuas: Reading through your comments, I´m delighted to learn of the professionalism and excellent performance of our wedding team at Hyatt Ziva Cancun. Your comments have been shared with the team and the rest of the hotel staff, grateful for the praise of our Guest Service philosophy, especially in one of the most beautiful and special days of...

Suwanee, Georgia
Reviewed 2 days ago NEW

We purchased a tour through their "Travel Services" department when we were there. We showed up for the tour the next morning and waited for an hour for bus to show but the bus never came. We found out later that the tour was cancelled due to weather, but the agency failed to call us to let us know. Also,...

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2Thank liveoncedreambig
HyattZivaCancun, Director General at Hyatt Ziva Cancun, responded to this review

Dear Liveoncedreambig: I´m honestly with a sadness of seeing that your evaluation granted to Hyatt Ziva Cancun, consists of a one travel agency with which you realize the reservation of your Tour. The only company officially regulated by contract within the hotel is Best Day Tours and them in the event of any shortage and the guests informed our Manager...

Reviewed 3 days ago NEWvia mobile

This week has been fabulous! From the private transportation to the stunning views from the turquoise tower!! Leticia in the saasil bar made our end of the day martinis so fantastic. She was warm and friendly and took time to make us feel so relaxed. Perfect job! Jonathan in the Mercado went above and beyond to provide exceptional service. The...

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2Thank Eric Andrew D
HyattZivaCancun, Director General at Hyatt Ziva Cancun, responded to this review

Dear Erick Andrew: Muchas gracias! I´m happy to learn our Hyatt Ziva Cancun Team have exceeded your expectations and the service of Leticia, Jonathan and Marisol, when forward with an outstanding delivering you a truly Guest Hospitality and Customer Service. Rest ensure your comments will be shared with them. Best Regards, Alexandre de Brouwer General Manager

Lake in the Hills, Illinois
Reviewed 3 days ago NEW

Great place and will tell everyone to come there and will be back the cabanas crew is the best around very attention to detail the best notbaure what all else you want here and 200 minimum is ridiculous

Review collected in partnership with Hyatt Hotels
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Thank veronicasuek
HyattZivaCancun, Director General at Hyatt Ziva Cancun, responded to this review

Dear veronica sulk: Your comments have been currently shared with the rest of Hyatt Ziva Cancun associates, as motivational words and thanks from a guest are an high motor to exhort the encourage to exceed our Customer Service and Guest Hospitality philosophy. Looking forward to welcoming you soon, I remain, Alexandre de Brouwer General Manager

Reviewed 3 days ago NEW

Review collected in partnership with Hyatt Hotels
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Thank elvirab524
HyattZivaCancun, Director General at Hyatt Ziva Cancun, responded to this review

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €316 - €754 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, BookIt.com, Hotwire, Travelocity, Hyatt Hotels Corporation, HotelsClick, Hotels.com, getaroom.com, TripOnline SA and HotelQuickly so you can book your Hyatt Ziva Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#7 Top resorts Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 Spa Hotel in Cancun
#7 On the Beach Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Ziva Cancun staff and other travellers.
672 questions
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Questions? Get answers from Hyatt Ziva Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Turquoize tower is worth it for adults/couples!”
898kristinad, 26 Apr 2017 | Read review
“We were in the Turquoise Tower, East facing. Couldn't imagine anything better.”
Robert-Linette, 24 Apr 2017 | Read review
“Ask for dolphin views, we also had a view of the beach and resort pools.”
PoppyWinn, 24 Apr 2017 | Read review
“Ocean Club view rooms were great”
sonalid2014, 24 Apr 2017 | Read review
“Rooms are rater small.”
ROGALA1, 23 Apr 2017 | Read review
5 of 5
Booking.com
US$473* /night
View Deal
Expedia.comUS$664
AMOMAUS$607
Bookit.comUS$663
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*Disclaimer
Prices are for 1 room, 2 adults
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