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Hyatt Ziva Cancun

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Hyatt Ziva Cancun
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3,376 Reviews from our TripAdvisor Community

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Showing 2,795: English reviews
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Middlesex, New Jersey
Reviewed yesterday NEW

Good time. Had problems with the room service. But other then that had a great time. Would do it again next year. Would recommend to other with kids. Lots of activity for kids. Recommend checking out the kids zone.

Review collected in partnership with Hyatt Hotels
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Thank pratp2017
Blossvale, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

This was our 2nd time staying at a Hyatt Ziva (Puerto Vallarta last year), and again it was wonderful! The grounds are beautiful and the weather was amazing. We stayed at the Turquoize tower, which is an adults only section. A couple plus' to that was a rooftop infinity pool with an amazing view and an adults only bar. The...

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6Thank Carrie D
About Hotel's Favourite Review
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Carrie D, Thank you for staying with us here at Hyatt Ziva Cancun, as well as taking the time to share this review with us. We are thrilled to learn that your stay with us was great experience, and that you liked our drinks, food, entertainment and Turquoize Adult Only Experience. Also, I am happy to read that you...

Boston, Massachusetts
Reviewed 2 days ago NEW

Stayed at the Hyatta Ziva Cancun for the second time in a year and it's hard to believe It was better than the first time . Paris Aguilar and the congierge team from Turquise truly went out of their way to ensure they made this stay memorable. The best staff, food , and hotel in Cancun.The amenities and grounds are...

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2Thank Lapaoc
Harrisburg, Pennsylvania
Reviewed 2 days ago NEW

The Hyatt Ziva was Amazing. We stayed in the Club Tower with a Ocean Front Room. Would recommend a higher level floor to get the best view. We stayed with our 2 girls (9 and 12) for 6 days and the service was amazing. Very friendly staff. The food and entertainment were exceptional. We arranged a driver from the hotel...

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3Thank BandBofPA
Reviewed 2 days ago NEW

We stayed last year in May. Really loud on the North side but they have a quite area with same pools on the South side facing the Cancun hotel zone. We really enjoyed this resort, modern new, lots of ocean swimming options. We stayed in the pyramid room and it was really nice, they put us on the end and...

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Thank Jablom777
Bend
Reviewed 3 days ago NEW

We were in Cancun for 18 days and stayed at many places but this was truly an incredible place. I had booked a corner suite in the turquoise tower and apon arrival was upgraded to an even larger presidential suite , 16th floor. What a view, probably one of the best beaches around. We are members elsewhere and our resort...

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Thank MickeyB22
Edmonton, Canada
Reviewed 3 days ago NEW

I would call this resort a photographer's dream: so many great views to capture, I was jumping from joy. Great new rooms, high-quality linens, generous size toiletries and well stocked mini bar! The drinks are superb: high quality ingredients mixed in creative combinations. Beach: you get two- calm and with waves. Lots of loungers, plenty of towels. And - best...

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Thank mOksanam
New York
Reviewed 3 days ago NEW

The rooms were clean and comfortable with beautifully tiled bathrooms. Hand shower is useful for showering young children. Nice sized property with decent selection of restaurants. Food was good for all inclusive. Daughter had fun at kids club. The young women working at the kids club were warm and friendly. Would be nice if they had a few more activities...but...

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Thank Rhonda B
San Antonio, Texas, United States
Reviewed 3 days ago NEW

Hyatt Ziva provided a vacation of a lifetime for my wife and I. Though our trip only consisted of 3 nights, the resort and staff made those nights amazing! Starting off was the incredible service provided by Alejandro whom provided our private transportation from airport to resort. His introduction to the hotel along with such a passion for his job...

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1Thank Landon Y
NJ
Reviewed 3 days ago NEWvia mobile

My comparison here is the Hyatt Ziva Rose Hall which is absolutely amazing in all regards. We thought we'd try another Ziva destination. Booked a corner, oceanfront, club suite ie big $. Requested rollaway not there on arrival, had to request again. Then, it was put in the wrong place despite emphasising where we wanted it. No tour, info, introduction...

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1Thank Max S

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €329 - €745 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
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Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#7 Spa Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 On the Beach Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Ziva Cancun staff and other travellers.
662 questions
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Questions? Get answers from Hyatt Ziva Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher level floors for a better view!”
BandBofPA, 21 Apr 2017 | Read review
“We chose a corner suite that was in the turquoise tower, great views, can't say enough.”
MickeyB22, 20 Apr 2017 | Read review
“Balcony or the Turquoise tower”
  • view from room
mOksanam, 20 Apr 2017 | Read review
“Turquoise Tower (Adult Only) recommended”
landony2015, 20 Apr 2017 | Read review
“Master sea front room”
JackG372, 19 Apr 2017 | Read review
5 of 5