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Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Free cancellation until 18/02/22
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (11197)
Pool & Beach (2353)
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Ziva Cancun
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#14 of 270 hotels in Cancun
2021 Travellers' Choice Best of the Best
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Valet parking
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Non-smoking hotel
Outdoor fireplace
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
Hotel links
Special Offer:Book Direct for the Lowest Rates


Full view
85Good for walkers
Grade: 85 out of 100
28Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
11080Reviews1509Q+A100Room tips
Traveller rating
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Popular mentions
desreen2016 wrote a review Yesterday
1 contribution
We chose to vacation at Hyatt diva Because we were invited to a wedding. The resort had plenty to do lots of restaurants and was a amazing event space for a wedding. The staff was also amazing including the wedding coordinators
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2021
Sleep Quality
achanat1 wrote a review Jul 2021
New Hartford, New York7 contributions9 helpful votes
Hotel's Favourite
I stayed at the Hyatt Ziva in Cancun for 5 nights as a wedding guest. This trip and stay was outstanding from the moment I arrived in the shuttle. The staff is exceptional and willing to do whatever it takes to accomodate you. There was so much to do - from the pools, to the ocean, to the dolphin exhibit, you were never bored. I would stay here again if I return to Cancun.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2021
Sleep Quality
3 Helpful votes
Tourist537638 wrote a review Yesterday
Dallas, Texas9 contributions
Had a real good time and here is my take on the Ziva Rivera Pros and cons . Pro- Top shelf alcohol always! Great food (best I’ve had in Mexico Plenty of activities Super close to airport Clean rooms and property Great ac in rooms Top notch butler service (Hector and Heriburto) Awesome staff everywhere especially the bar staff- Humberto, Mateo, Eduardo and Rodrigo! These guys are mixologist for sure!!! Awesome entertainment team!!! Alex (Alejandro) and Andrea put together a great schedule for all ages and just kept us laughing and entertained from day one! Can’t say enough about this team. The Pool server Cecilia was great! She was prompt and very sweet. Cons- Resort was pretty empty (not their fault) Resort still in process of updating(paint, grounds)since the takeover (purchase ) Not all restaurants are open but with minimal occupancy I understand. The bars (everything ) closes at 11pm except room service. Conclusion— I was a little worried after reading the negative reviews but We had a great time and would recommend this resort as a destination just on staff alone. We didn’t encounter any of the things the negative reviews mentioned except the resort is not new and is in need of a few updates but none of those updates needing attention affected our stay or enjoyment.
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Date of stay: December 2021Trip type: Travelled with family
wanderlust8800 wrote a review Yesterday
San Diego, California13 contributions11 helpful votes
I can’t say enough good things about Hyatt Ziva Cancun. The staff is truly unbelievable and so attentive. From the pool servers to the front desk to the bellmen to the restaurant servers to the room service team, to the entertainment staff…everyone went WAY above and beyond to take care of us. The workers cared about getting to know us too and got excited every day to see us like we were best friends!! We loved hearing their stories as well!!! The hotel grounds are unbelievable too!! So beautiful that their website doesn’t do it justice. It’s so gorgeous! Get a swim up room… you won’t regret it! Timo and Dave at the pool area were the BEST! America and Alejandro were so wonderful and randomly came up to us asking for my sunglasses. I handed them to them and they whipped out sunglass cleaner and a cloth to clean them for my and my husband. David at the VW food truck was so sweet and made our food with love! The wait staff at Tradewinds was so kind and very attentive to us, making sure we had a beautiful meal. The bellmen went out of their way to be accommodating and one gentleman yesterday (I forget his name, so sorry!) walked us all the way to the gym to change when I barely asked him if they had showers at the gym to change clothes before our flight home. The front desk staff made check in so easy and was always able to answer questions. The dolphins were so unbelievable to see while you’re in the hot tub! We were there for a wedding and it was gorgeous! Best location ever and the club on site was so fun at night! Usually at all inclusive (I’ve stayed at several in Cancun, it’s hard to get a drink or get service…not here. The staff truly go above and beyond to make sure you never have an empty drink and make sure your meals are incredible. The event team did an incredible job entertaining at the main pool all day and the events at night were amazing and huge productions!!! Plenty to do for kids too if you want to bring kids. We stayed for 4 days and were truly amazed by everything. I will no longer stay anywhere else in Cancun. We had the best time…thank you thank you thank you!!!!!! We miss y’all already!!! :)
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2021
Sleep Quality
Jacques Lirette wrote a review Yesterday
1 contribution
My Partner and I were looking for a safe place to go and spend a week in the sun. We got more than we expected with our stay. We found the restaurants to be of exceptional quality and the food was wonderful. I love Mexico for the people and this resort definitely had special staff taking care of us. It was my birthday and they went above and beyond to make me feel special with a fully decorated room on our arrival. The resort is also at the tip of the hotel zone so it makes it extra quiet with two beaches and many places to relax away from other guests. Not once did we feel crowded.
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Date of stay: November 2021
Sleep Quality
Room Tip: Great location, excellent service and excellent food.
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US$299 - US$722 (Based on Average Rates for a Standard Room)
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Dreams Cancun Resort & Spa
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Hyatt Ziva Cancun
Which popular attractions are close to Hyatt Ziva Cancun?
Nearby attractions include Palazzo Cancun (0.4 km).
What are some of the property amenities at Hyatt Ziva Cancun?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hyatt Ziva Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Ziva Cancun?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hyatt Ziva Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Ziva Cancun?
Conveniently located restaurants include La Joya, Restaurant Le Basilic, and Hacienda el Mortero.
Are there opportunities to exercise at Hyatt Ziva Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Ziva Cancun have airport transportation?
Yes, Hyatt Ziva Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hyatt Ziva Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Ziva Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.8 km) and Scorpion’s Temple (3.4 km).
Does Hyatt Ziva Cancun have any great views?
Yes, guests often enjoy the harbour view available here.