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The Ritz-Carlton, Cancun

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#6 of 182 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,583 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Cancun
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Showing 2,280: English reviews
Reviewed 6 November 2014 via mobile

This place is everything you think it should be People. Atmosphere. View. Overall the most enjoyable by far Taxi drive was entertaining. The ruins amazing and overall great couple time Relax. Relate. Release! Breathe in the atmosphere and enjoy

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1Thank CricketScents
Flower Mound, Texas
Reviewed 4 November 2014

we had two separate stays at the ritz in cancun. This hotel is off the map when it comes to customer appreciation and hospitality. We visited each time as part of an award trip. One time an emir from Saudi Arabia was a guest and he had rented the top two floors of the hotel for himself and his staff....

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1Thank John A
Naperville, Illinois
Reviewed 3 November 2014

We had an ocean front King room & the view was great. The club room was 5 Star service! We found something yucky smeared on our wall (bloody bugger...maybe) & told our maid. It remained there until we spoke to the club room concierge. But other than this...our trip was perfect!

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1Thank Raymond Q
Wayne
Reviewed 3 November 2014

We just got back from a 6 night stay at the Ritz and it was exceptional in every way. Every individual we meet could not have been nicer. From the bellmen when you first arrive, every staff member in the hotel, everyone at the restaurants and outside by the pools and beach. It was truly first class service. The beach,...

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1Thank MR1228
Marco O, Hotel Manager at The Ritz-Carlton, Cancun, responded to this review

Thank you for taking the time to write about your most recent stay at our property. We are very happy to hear that you enjoyed the facilities as well as the exceptional service of the ladies and gentlemen and the quality of food in our restaurants. We will share your positive feedback with the team at our weekly staff meeting...

London
Reviewed 2 November 2014

We have just completed our second stay at this hotel and the experience was even better than last time, which we wouldn't have thought possible. When our taxi arrived at the hotel the bellman had already been briefed on our names and that we were repeat guests, welcoming us back. Every member of staff takes great personal pride in their...

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4Thank KGJLondon
Las Vegas
Reviewed 31 October 2014

We stayed in a ocean front suite for Eight nights, and we really enjoyed the stay. The room was quite large, and had three separate balconies. The staff is very professional, and always refer to you by name. The pool, beach and bar staff are the best ever. They pamper all of the guests so well. This hotel has a...

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5Thank LobsterBrew
La Grange, Illinois
Reviewed 27 October 2014

Customer service is the first thing you think of when staying at a Ritz and this hotel does not disappoint. The service was as good if not better than any hotel I have stayed. Special kudos to Jose at the door, Daniel by the pool, and Jocelyn in customer service. Prior to our arrival, I arranged several special services and...

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3Thank dmbRJR
Lima, Peru
Reviewed 26 October 2014

The Ritz has a top class swimming pool and beach and the service at both is top notch. The tennis courts are in excellent condition but one hour of play is too pricey. The gym has most things you need and the sauna and steam room are first class. Unlike most hotels the latter are very well maintained and give...

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Thank Russell M
Salem, New Hampshire
Reviewed 25 October 2014

By far the Service is what makes this hotel so great! We had a very nice relaxing time and enjoyed two fantastic dinners at Fantino. The chef and the servers were so polite and attentive. The second time we went the chef cooked a tasting menu of his choice for my husband and went out of his way to create...

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Thank alidonovan
Centennial, Colorado
Reviewed 22 October 2014

We stayed on the 8th floor Club Level. The food preparations were lovely. Even though the hotel seemed empty there were plenty of hotel workers in club level, at the pool, and in the spa. The building was pristine and filled with European antiques, paintings, and chandeliers. My room was a bit warm at times but we requested a stand...

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1Thank Mary D

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €265 - €899 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 On the Beach Hotel in Cancun
#6 Top resorts Hotel in Cancun
#6 Luxury Hotel in Cancun
#6 Spa Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
98 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just everything is ideal”
lwindrow, 20 Apr 2017 | Read review
“We had a junior suite for 3 and we loved it.”
DeniseLaw, 16 Apr 2017 | Read review
“All rooms are absolutely fabulous! Great views, and very spacious!”
OrlandoEnthusiast, 11 Apr 2017 | Read review
“Amazing ocean views”
wilrileyjr, 4 Apr 2017 | Read review
“Ground floor was quiet! Great soundproofing on the doors.”
MegG960, 4 Apr 2017 | Read review
5 of 5