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    The Ritz-Carlton, Cancun

    Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
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    30/7/2017 31/7/2017
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    US$359US$568
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    Traveller (1793)
    Room & Suite (463)
    Pool & Beach (335)
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    Overview
    • Excellent78%
    • Very good15%
    • Average4%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “club level” (360 reviews)
    “club grill” (154 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from The Ritz-Carlton, Cancun
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    Rooms
    30 Jul31 Jul
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,769)
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    There are newer reviews for The Ritz-Carlton, Cancun
    See the most recent reviews

    971 - 975 of 2,447 reviews

    Reviewed 29 May 2015

    Great service and fantastic staff!. From the moment we arrived our every need was anticipated and provided. When we tried to get our own towels and find a place on the beach the staff almost tackled us to make sure they carried all supplies and...More

    1  Thank Arthur M
    Response from SebastianStraesser, Front Office Manager at The Ritz-Carlton, CancunResponded 31 May 2015

    Dear Arthur M Thank you very much for all your positive comments about your recent experience at The Ritz-Carlton, Cancun. Our Ladies & Gentlemen strive to anticipate our guests' needs and to deliver the best personalized service. We will make sure to pass on your...More

    Reviewed 29 May 2015

    From the second you arrive until your car service departs for the airport, there is nothing the staff won't do for your comfort and happiness. The location is beautiful and every need is taken care of whether at beach or pool or in-room. If you...More

    4  Thank HCG930
    Response from SebastianStraesser, Front Office Manager at The Ritz-Carlton, CancunResponded 31 May 2015

    Dear HCG930, Thank you very much for your wonderful review of your recent stay with us. Our ladies and gentlemen make every effort to accommodate all requests and are very committed to taking care of our guests. We will make sure that we share your...More

    Reviewed 28 May 2015

    Firstly, this review should serve as an update to my poor review of this property in the past. I was told that the general manager has since been replaced and it shows. Completely different level of service now. I still fault Ritz Carlton corporate for...More

    1  Thank Aaron B
    Reviewed 27 May 2015

    Fantastic vacation experience. Had not been here for almost 20 years. Same great food, perfect beach, laid back atmosphere, and all in elegant surroundings. Granted, updates required: hanging vines from 9th-4th floor in atrium must go. Along with indoor terrarium on 4th floor. Otherwise, the...More

    1  Thank Girl K
    Reviewed 26 May 2015 via mobile

    My wife and I went for a short weekend trip and absolutely loved the Ritz. I've been to Cancun a few times. This is the best trip I've ever had there. The staff are very friendly. The food is delicious and the beach pristine. We...More

    2  Thank Jesson G
    Response from SebastianStraesser, Front Office Manager at The Ritz-Carlton, CancunResponded 31 May 2015

    Dear Jesson G Thank you very much for your wonderful comments. We are happy to hear that this was the best trip you have ever had and we hope to welcome you back in the near future. Warm regards, Sebastian Straesser

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$253 - US$939 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Spa Hotel in Cancun
    • #3 On the Beach Hotel in Cancun
    • #3 Luxury Hotel in Cancun
    • #3 Top resorts Hotel in Cancun
    • #9 Family Hotel in Cancun
    • #9 Romantic Hotel in Cancun
    • #21 Business Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 363
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Orbitz, Ctrip TA, Travelocity, TripOnline SA, Hotwire, Cancelon, Evoline ltd, getaroom.com and HotelQuickly so you can book your The Ritz-Carlton, Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Ritz-Carlton Cancun Hotel Cancun ,
    • Cancun Ritz Carlton ,
    • Ritz Cancun
    Add Photo Photos
    Traveller (1793)
    Room & Suite (463)
    Pool & Beach (335)
    Dining (212)
    Hotel & Grounds (1112)
    Bathroom (24)
    Family and Play Areas (6)
    Business Centre & Event Rooms (2)
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    Ask a question
    Questions & Answers
    nr_clark
    17 July 2017|
    Answer
    Response from Crystal S | Reviewed this property |
    With the cabana you get chips and salsa, a fruit plate, 2 waters, popsicles, a waiter, some one who is refreshing the towels in the cabana, shade, a few beach chairs and a hammock :)
    0
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    Room Tips
    "Ever room has a ocean view, the higher the better."
    Read review
    "Look for the ones with sea view, you would not be dissapointed"
    Read review
    "Club level is worth every penny!"
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    "All the rooms are ocean facing, but you have to add more if you want your window to exactly face the ocean..."
    Read review
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