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The Ritz-Carlton, Cancun

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#5 of 181 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,518 Reviews from our TripAdvisor Community

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Showing 2,220: English reviews
Naples, Florida
Reviewed 4 September 2014

We decided to come to Mexico for a relaxing week long vacation. We chose the Ritz not only for its obvious elegance and renowned service but specifically, because we wanted the experience of a luxury resort, not a mammoth hotel whose idea of a resort is a cross between a thousand rooms and rock climbing walls and non stop partying....

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2Thank thenewporter
Dallas, Texas
Reviewed 2 September 2014 via mobile

From the minute we hit the property our stay was amazing. Our experience at the beach and pool felt like we had the resort to ourselves. Beautiful beach, beautiful water, and relaxing pool. The food was AMAZING! Service was awesome! Room and view was outstanding! Overall...love love love it!

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Thank Carole7117
Dallas, Texas, United States
Reviewed 1 September 2014

Everything at The Ritz over Labor Day weekend was beautiful. I went with my sister and friend, the three of us sharing an ocean front suite. It was fantastic! The room was spacious and the restroom was clean and big. We were happy with how relaxing everything was. We felt a little out of place because we were surrounded by...

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Thank Charlotte B
Washington, DC
Reviewed 1 September 2014

I don't often stay at such posh hotels but wound up at the Ritz in Cancun for a few days. The positives. There are no words to describe the amazing staff. Every single person with whom I interacted was pleasant, friendly and extremely interested in making sure your stay was the best. Without being intrusive, there was always someone around...

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3Thank AD_WDC
Greater London, United Kingdom
Reviewed 1 September 2014

We hired 3 suites and one double room at this hotel. The rooms were comfortable. However when we visited each other's rooms on the third floor, the corridors smelt of paint as they were conducting some renovation...... The downfall of this hotel is that each room had to pay daily for wifi which I consider atrocious as at most hotels...

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1Thank iola g
Pasadena, CA
Reviewed 31 August 2014

We stayed at a nice resort elsewhere, but booked dinner for two in one of the casitas facing the beach and it was a memorable night. Limited menu, and the side dishes were weak (the lobster bisque was best I've ever had), but the service and ambiance were outstanding. Your casita is draped with gauze and the table is lit...

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2Thank MoCro
Tampa, Florida, United States
Reviewed 31 August 2014 via mobile

The Ritz Carlton Cancun is a beautiful resort. The service was impeccable. The entire staff went out of their way to roll out the red carpet. I travel to Mexico several times a year and once lived in Isla Mujeres which is my favorite. I am typically not a big fan of Cancun, but I went because it was my...

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2Thank Tara O
karenivg
Reviewed 31 August 2014 via mobile

After an uncomfortable visit to the Ritz Carlton in Grand Caymon I had almost lost my faith in Ritz all in itself but having come to the Ritz Carlton in Cancun it did make us feel like we are a member of their family. The concierge staff was amazing and we were fortunate to spend a long day at the...

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1Thank karenivg
Melbourne, Australia
Reviewed 30 August 2014

We stayed here for only one night and were impressed by the service,ambience and professionalism of the staff. Unfortunately as we were attending a conference we moved to a similarly ranked establishment close to the conference centre. An unfortunate error as the difference was obvious from day one. Suggestion would be to stay put and pay the cab fare.

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2Thank Henryadams1
Reviewed 29 August 2014

I must admit I was blown away by the level of attention and service my wife and I received at the Ritz Carlton. I would say that I am not your average, Ritz Carlton staying guy (generally a cheapskate). However, we came here during the offseason and got a pretty good deal on the hotel room. Like others mentioned before,...

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1Thank Wes C

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €298 - €1,194 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#5 Spa Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Top resorts Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
98 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room number 6022 is a front ocean view and near one of the the elevators”
 of 5 bubbles enriquee737, 21 Mar 2017 | Read review
“away from the lobby”
 of 5 bubbles CruisingOn, 20 Mar 2017 | Read review
“Ask for an ocean view”
 of 5 bubbles Y4373VTlisap, 19 Mar 2017 | Read review
“The extra for an ocean front room is definitely worth it!”
 of 5 bubbles rxmarsden, 17 Mar 2017 | Read review
“Oceanfront means "front on view" of ocean. Ocean view gives a side view but plenty of ocean is seen. No "bad rooms".”
 of 5 bubbles gregfG2986NL, 17 Feb 2017 | Read review
5 of 5