We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Ritz-Carlton, Cancun

AMOMAUS$465*
View Deal
#6 of 182 Hotels in Cancun
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$646*
US$465*
US$518*
US$518*
Compare best prices from top travel sites
and 11 more sites!
Professional photos
The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
Panoramas (2)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,596 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Ritz-Carlton, Cancun
See the most recent reviews
Showing 2,292: English reviews
Denver, Colorado
Reviewed 1 week ago

Best hotel in Mexico. This is easily the nicest hotel in Mexico. Everything was in Ritz Carlton style. The beach was gorgeous, the pool was quiet and the views were amazing. The staff was everything you would expect.

 Report
Helpful?
2Thank DeniseLaw
Reviewed 1 week ago via mobile

Totally different from Nizuc......... if you like the waves this is the spot..... if you're looking romantic try Nizuc ! Both are amazing....... Nizuc has less restaurant options. Service in both it's outstanding...

 Report
Helpful?
2Thank Octavio Q
Atlanta, Georgia
Reviewed 1 week ago

I have been going to this hotel for the past 10 years and this place just never disappoints. I have stayed in every category of room except the Residential suit. The new renovation gives a fresh modern take on Ritz classic traditional style I love. All the rooms in this hotel face the beach. Depending on which room category you...

 Report
Helpful?
4Thank UniqueTravels
Gaithersburg, Maryland
Reviewed 1 week ago

Wonderful property, wonderful staff and great food. The beach and service are perfect. All the restaurants are quality food and service. Club level is a level above. Best trip we have ever been on. Thank you Ritz Team

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
3Thank adamsY6551IQ
Springfield, Illinois
Reviewed 1 week ago

The Ritz Carlton-Cancun is absolutely a 5-Star resort. Everything about our stay was absolutely outstanding, especially the staff. We stayed on the Club level, which was very nice, and we had an absolutely beautiful suite. We thoroughly enjoyed the experience at the Culinary Center, an experience you rarely find. Overall the beach, pool, restaurants, bars, shopping etc, were very, very...

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
4Thank jamessX9894UJ
Duxbury, United States
Reviewed 1 week ago

Beautiful hotel with a very good staff. Beaches, pools, fitness center and service exceptional. The only issue was check-in. I was promised a room at 2:00pm at 3:00pm and 3:30pm. I had to complain to the manager who moved me to another room that was ready. I don't know why they didn't make that offer the first time they failed...

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
1Thank O2519NTthomask
San Diego, California
Reviewed 1 week ago

The service was impeccable, as one would expect. The bell staff and valets gave us local suggestions for dinner, and they were exactly what we were looking for (La Parilla and Mocambo). Attendants on the beach were incredibly hospitable, too. But the room itself was...nice. We weren't sure if there was storage under our bathroom sink-either the under sink cabinet...

 Report
Helpful?
3Thank SDSCR
Reviewed 1 week ago

From our initial step through the front door of this hotel to each and every corner, the staff at this hotel was the best that I have ever experienced in a hotel stay. Every staff member treated my wife and I like we were the only guests, constantly greeting us with a smile and offered to assist in any shape...

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
2Thank Eileen R
Boston, Massachusetts
Reviewed 1 week ago via mobile

Lovely resort located on the beautiful lite blue waters of the Caribbean Sea. Staff was impeccable; they were always in the background and greeted us with a friendly smile. Rooms were very clean and the bed couldn't have been more comfortable. Nightlife at the resort could have been more upbeat considering we were a pretty lively group. Great resort for...

 Report
Helpful?
2Thank sumodumo
Harbor Springs, MI
Reviewed 1 week ago via mobile

Rooms are lovely, balconies OK, food expensive. Pool area reminds me of a Courtyard. Do yourself a favor and stay at the JW. Completely out of impressed. Most of the guest I interacted with were staying on someone else's dime and did not care for it either

 Report
Helpful?
1Thank 28,177
Management response:

Dear Guest, Thank you for taking time to share your experience and observations about our hotel. We are sorry to hear that your experience at The Ritz-Carlton, Cancun was not what you expected. We sincerely regret we fell short of our goal in this instance. I will be sure to address your concerns with our Director of Food and Beverage...

2,169 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1761)
Viewed
Hotel & Grounds (268)
Viewed
Pool/Beach Area (268)
Viewed
View from Room (113)
Viewed
Dining (141)
Viewed
Family/Play Areas (6)
Viewed
Room/Suite (220)
Viewed
Bathroom (24)
Viewed
Business Centre/Function Rooms (2)
Viewed
1:59
Videos (3)
Viewed
Other (716)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (377)
Viewed
Amenities (56)
Viewed
Beach (32)
Viewed
Ocean View King Room (117)
Viewed
Pool (31)
Viewed
Dining (68)
Viewed
The Hotel (73)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (31)
Viewed
Pool/Beach Area (3)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (5)
Viewed
Dining (1)
Viewed
Other (17)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these Cancun hotels
1.9 km away
The Westin Lagunamar Ocean Resort Villas & Spa
3.9 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 182 in Cancun
5,630 reviews
5.3 km away
Grand Fiesta Americana Coral Beach Cancun
Show Prices
Show Prices
Show Prices
0.7 km away
JW Marriott Cancun Resort & Spa
7.2 km away
NIZUC Resort and Spa
NIZUC Resort and Spa
#2 of 182 in Cancun
2,033 reviews
3.2 km away
Hyatt Zilara Cancun
Hyatt Zilara Cancun
#5 of 182 in Cancun
5,238 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €262 - €895 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Despegar.com, Hotwire, Travelocity, Marriott, TravelUp, HotelsClick, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and Evoline ltd so you can book your The Ritz-Carlton, Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 Spa Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Top resorts Hotel in Cancun
#6 Luxury Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
98 questions
Ask a question

See all questions (98)

Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just everything is ideal”
lwindrow, 20 Apr 2017 | Read review
“We had a junior suite for 3 and we loved it.”
DeniseLaw, 16 Apr 2017 | Read review
“All rooms are absolutely fabulous! Great views, and very spacious!”
OrlandoEnthusiast, 11 Apr 2017 | Read review
“Amazing ocean views”
wilrileyjr, 4 Apr 2017 | Read review
“Ground floor was quiet! Great soundproofing on the doors.”
MegG960, 4 Apr 2017 | Read review
5 of 5
AMOMA
US$465* /night
View Deal
Booking.comUS$518
Expedia.comUS$518
TripAdvisorUS$518
View all 15 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates