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The Ritz-Carlton, Cancun

7.2 km from Cancun centre
  • Free Wifi
  • Pool
  • Beachfront
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1 room, 2 adults, 0 children
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Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
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2,442 Reviews from our TripAdvisor Community

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Showing 2,151: English reviews
NY's Finger Lakes
Reviewed 18 January 2014

We stayed here for four nights, five days in January and as luck would have it, it rained for five straight days! But about the hotel… The room is nice, but not any bargain for the price. No problems, just nothing spectacular and fairly expensive. The service is what really makes this place worth staying at. All of the staff...

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1Thank keith46er
Park City, Utah
Reviewed 16 January 2014

Our stay at the Ritz - Carlton Cancun was absolutely amazing! With a limited time of 72 hours for a quick vacation we wondered if it would be worth the trip down - Our expectations were blown away, completely worth it in every way!! This was the first place I have visited that in less than an hour after landing...

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Thank 932Lou932
new jersey
Reviewed 14 January 2014

I was reluctant to go to Cancun, thinking that it was very touristy and commercialized, but the stay at the Ritz exceeded all my expectations. Everything about the experience was stellar, from the beautiful beach to the warm water of the multitude of swimming pools. An evening at the Culinary Center for Dinner with Chef Carlos Garcia was a highlight...

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4Thank shekie
Reviewed 13 January 2014

This is out second trip to the Ritz Cancun and again, it was a win. Our transportation was booked through the hotel and arrived promptly in a Tahoe with a child seat in place. Check in was straightforward and the kids were entertained by a member of the kid's club with their own overview of the activities. They were gracious...

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1Thank DFWMax
London, United Kingdom
Reviewed 13 January 2014

The Ritz in Cancun is a relaxing oasis in the middle of the Cancun craziness. While the hotel could use a refurb since was there last (update the furniture, etc) the service is still great and the food is a highlight, too. An "alternative" way to visit Cancun + get some sun + proper relaxation.

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1Thank C V
Little Canada
Reviewed 13 January 2014

When you hear Ritz Carlton the first thing that comes to mind is Expensive and Luxury. Well it is just that. We enjoyed our stay at the Ritz Carlton January 5th -12th, 2014. We were fortunate to get a newly remodeled room on the 7th floor, ocean front. The Hotel is beautiful, the service was superb, but I will come...

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1Thank joaniej57
New York City, New York
Reviewed 8 January 2014

I stayed at the Ritz Cancun in January 2014. While you would think a place like Cancun is difficult to screw up, these guys somehow managed to do it royally. Here are some of the highlights: -Look and feel: Old, dank, and smelly -Service: Apathetic if not outwardly hostile -Food: 4.5 food at a 9.5 price -Amenities: Old, run-down or...

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16Thank Boaz_Salik
london , uk
Reviewed 7 January 2014

Visited 1st January for just a few days . Ignoring the weather which was not good , the Ritz-Carlton provided an excellent recovery area. Endorse all the good comments by other reviewers and if there was a 3.5 point on the overall rating above would have used that. We were on the third floor , southern end, and I mention...

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1Thank ksd_9
Stratford-upon-Avon, United Kingdom
Reviewed 7 January 2014

It's is old fashioned, one of the first to be built in the Zona Hoteleria I understand and it's style is what you expect from Ritz Carlton, high end American business style with the standard rules that apply to this type of hotel. I was disappointed on arrival as I had been tricked by the hotel's publicity photos which make...

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Thank foodfozz
Denver, Colorado, United States
Reviewed 7 January 2014

I've never been disappointed with a Ritz Carlton hotel but there is usually something that really impresses me. Sadly, the Ritz in Cancun didn't overly impress me. The view is gorgeous, the staff is attentive and friendly--especially the outdoor pool staff, and the food is good. I've been to this hotel a couple times so I would easily recommend it...

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Thank Jlee7575

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €324 - €1,246 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#5 Top resorts Hotel in Cancun
#5 Spa Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 On the Beach Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanfront means "front on view" of ocean. Ocean view gives a side view but plenty of ocean is seen. No "bad rooms".”
 of 5 bubbles gregfG2986NL, 17 Feb 2017 | Read review
“Get Sea View Deluxe room.”
 of 5 bubbles 876neilk, 13 Feb 2017 | Read review
“All rooms are ocean front”
 of 5 bubbles rapunzel2Nj, 11 Feb 2017 | Read review
“Club Ocean Rooms are fantastic”
 of 5 bubbles WKCA, 8 Feb 2017 | Read review
“All rooms have views of the ocean. Some are side views and others are oceanfront.”
 of 5 bubbles Muffy1401, 8 Feb 2017 | Read review
5 of 5