We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Ritz-Carlton, Cancun

Show Prices
#5 of 181 Hotels in Cancun
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
Panoramas (2)
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

2,448 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,155: English reviews
Start your review of The Ritz-Carlton, Cancun
 Click to rate
Seattle, Washington
Reviewed yesterday NEW

We had a fabulous stay at the Ritz with our two kids (ages one and five). The pool was perfect for them and the service was phenomenal. Our room was great and they left really cute souvenirs in our room for the kids. Will definitely be back!

 Report
Helpful?
Thank alalor
Santiago, Region Metropolitana, Chile
Reviewed yesterday NEW

We have stayed in many luxury brand hotels and in many Ritz Carlton hotels and to-date, none beat the level of service, friendliness (from everyone!), cleanliness, outstanding quality of food, spa experience that we found at the Cancun Ritz Carlton. For better or worse, we have very high standards and for the first time, have nothing constructive to offer. Truly,...

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank Tracy M
Eureka, California
Reviewed 2 days ago NEW

The Ritz-Carlton always delivers! We stayed on the club level, where the food and drinks just kept changing, and everything was delightful. Natalia made sure our every want and need were met. Cynthia made reservations at the extremely hard to get a-hold of, Du Mexique (WOW). The hotel can also arrange for you to go anywhere, which is helpful. Chichen...

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank TheBusboy
Baltimore, Maryland
Reviewed 2 days ago NEW

We chose this location because it was easy, honestly - a direct flight and a pretty straight-forward trip for just my husband and me to take a break from parenting for a few days. I am not a big party person, so the vibe that I had heard from Cancun didn't appeal to me much, but we thought we'd try...

 Report
Helpful?
Thank KHarsha
Reviewed 3 days ago NEW

Perfect! If you want a vacation where you can totally relax and enjoy great food, service, beautiful scenery and beyond, this is the place to go. We like a little air movement while sleeping at night so we asked if they had a fan and sure enough they did and brought it to our room immediately. We cannot say enough...

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank nancymp2017
Doral, United States
Reviewed 3 days ago NEW

Excellent hotel, luxurious, great staff, great restaurants and facilities easy checkin- checkout very courteous staff in general, very helpful nice accomodations nice beach and swimming pool Fantino: TOP RESTAURANT

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank Luis C
Naples, Florida
Reviewed 3 days ago NEW

Very run down from property, pool, service to room. I would strongly suggest the JW Marriott over this property. Not impressive any way shape or form. Amenities were awful and not clean at all. Please make sure that you look at the pictures and call the hotel before booking. Not sure how they would get this property back up to...

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank William H
Nora R, Quality Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Guest, Thank you for your feedback and your concerns. Our commitment remains as strong as always to ensure that the hotel maintains all of the luxury standards & service experiences that have resulted in our 22 consecutive AAA 5-Diamond Awards and our Forbes 5-Star ratings. However I am sorry that this time your overall experience at our hotel was...

Reviewed 3 days ago NEW

We spent three nights at this wonderful hotel where everyone went above and beyond to make sure our stay was perfect. The little touches made all the difference. From great advice about the hotel and surrounding areas from Caesar at the front door to the amazing room service ice-cream to being totally taking care of on the beach, you cannot...

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank 510kirah
Cancun, Mexico
Reviewed 3 days ago NEW

The Ritz Carlton Cancun is a great hotel overall. It is a great option for business functions. The staff is very nice and willing to help you with what ever you need. If you want a party spot though i would look elsewhere. The location is far from downtown and you will need to get a taxi if you don't...

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank michaeltM9858TQ
oyster bay cove
Reviewed 3 days ago NEW

Stayed in a club level ocean view room. Staff was extremely attentive, facility was excellent. The location is wonderful and this facility has everything you could want. The food and beverage service in the Club level area added to the convenience and value of the stay.

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank alexJ8852YD

2,139 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1730)
Viewed
Dining (141)
Viewed
Hotel & Grounds (266)
Viewed
Pool/Beach Area (265)
Viewed
View from Room (109)
Viewed
Family/Play Areas (6)
Viewed
Room/Suite (220)
Viewed
Bathroom (24)
Viewed
Business Centre/Function Rooms (2)
Viewed
1:59
Videos (3)
Viewed
Other (694)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (377)
Viewed
Amenities (56)
Viewed
Beach (32)
Viewed
Ocean View King Room (117)
Viewed
Pool (31)
Viewed
Dining (68)
Viewed
The Hotel (73)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (32)
Viewed
Room/Suite (4)
Viewed
Pool/Beach Area (1)
Viewed
Dining (2)
Viewed
Hotel & Grounds (3)
Viewed
Other (22)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
4.0 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5,511 reviews
0.7 km away
JW Marriott Cancun Resort & Spa
5.3 km away
Grand Fiesta Americana Coral Beach Cancun
Show Prices
Show Prices
Show Prices
1.6 km away
Live Aqua Beach Resort Cancun
0.3 km away
Secrets The Vine Cancun
6.9 km away
NIZUC Resort and Spa
NIZUC Resort and Spa
#2 of 181 in Cancun
1,850 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €326 - €1,250 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Marriott, Orbitz and Jetsetter so you can book your The Ritz-Carlton, Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#5 On the Beach Hotel in Cancun
#5 Spa Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 Luxury Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
94 questions
Ask a question

See all questions (94)

Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanfront means "front on view" of ocean. Ocean view gives a side view but plenty of ocean is seen. No "bad rooms".”
 of 5 bubbles gregfG2986NL, 17 Feb 2017 | Read review
“Get Sea View Deluxe room.”
 of 5 bubbles 876neilk, 13 Feb 2017 | Read review
“All rooms are ocean front”
 of 5 bubbles rapunzel2Nj, 11 Feb 2017 | Read review
“Club Ocean Rooms are fantastic”
 of 5 bubbles WKCA, 8 Feb 2017 | Read review
“All rooms have views of the ocean. Some are side views and others are oceanfront.”
 of 5 bubbles Muffy1401, 8 Feb 2017 | Read review
5 of 5