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The Ritz-Carlton, Cancun

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Traveller (2336)
Room & Suite (577)
Pool & Beach (414)
Overview
Hotel website
Retorno del Rey #36 Zona Hotelera, Cancun 77500 Mexico See on map
Name/address in local language
AMENITIES
Wifi
Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
Additional information
Visit Hotel Website
Offers from The Ritz-Carlton, Cancun
Special Offer: Stay Longer With Us
Hotel packages
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Rooms
7 Oct8 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,275)
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2,886 results
Traveller rating
2,202
426
141
67
50
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Time of year
LanguageEnglish
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2,202
426
141
67
50
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All reviewsclub levelculinary centerclub grillecafe mexicanoocean frontlobby loungefitness centerfour seasonscold towelsper daymy pleasurebreakfast buffet isluxury hotelbeach serviceoceanfront roombeautiful propertyturn down service
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1 - 5 of 2,886 reviews
Reviewed yesterday

We are middle aged couple from London first time in Mexico , we did not want to party or go to a all inclusive resort so chose the Ritz , inside design was slightly dated(by design) with antique furnitture / oil paintings etc .If you...More

Thank mick48dc
Reviewed 3 days ago

After staying at another hotel in Cancun, we then spent a final 3 days at The Ritz Carlton Cancun and I can comfortably say that this is one of the classiest hotels in all of central america. From the greeting from the concierge all the...More

1  Thank Adam R
Reviewed 1 week ago via mobile

I had a beautiful time at this hotel everything was fantastic. The room was well kept clean and the ac was functioning great we had an amazing ocean/pool view we really enjoyed sitting out in the evening balcony and watching the ocean views. Food was...More

Thank stefperez
Response from KatherineW1848, Marketing and PR Executive at The Ritz-Carlton, CancunResponded 5 days ago

Dear stefperez We sincerely appreciate you taking the time to tell us about your experience in our resort. It is wonderful to know that you had a truly pleasant time at our property. We are also happy to hear that you tried our culinary offer....More

Reviewed 1 week ago

Overall a fantastic stay at The Ritz. The hotel is located in the busy hotel zone, so understand it’s not a super private resort. The team does a nice job delivering service that is expected of a Rotz property. The rooms are updated, clean and...More

Thank Andrew M
Reviewed 2 weeks ago via mobile

The hotel was absolutely and the staff was absolutely ABOVE AND BEYOND courteous, helpful and ever so SOLICITOUS. The room was perfect and the ocean front view was stunning of the turquoise beach. We were able to rent jet skis right at the beach and...More

Thank aspencat
Response from AdrianaZ615, Front Desk Agent at The Ritz-Carlton, CancunResponded 1 week ago

Dear aspencat, On behalf of myself and all of our Ladies and Gentlemen, thank you for taking the time to share such a detailed and glowing review of our resort. I will be sure to share your compliments with all of our Ladies and Gentlemen...More

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About
Description
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively ...More and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea in the popular hotel zone, and we feature a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Spa
Room Service
Bar/Lounge
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Tennis Court
Wheelchair Access
Free Internet
Free Parking
Breakfast included
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Family
,
Romantic
,
Luxury
,
Spa
,
On the Beach
,
Top resorts Hotels
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Romantic
,
Luxury
,
Spa
,
On the Beach
,
Top resorts Hotels
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
363
Price range
US$271 - US$1,027 (Based on Average Rates for a Standard Room)
Also Known As
Ritz-Carlton Cancun Hotel Cancun
,
Cancun Ritz Carlton
,
Ritz Cancun
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Romantic
,
Luxury
,
Spa
,
On the Beach
,
Top resorts Hotels
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
363
Price range
US$271 - US$1,027 (Based on Average Rates for a Standard Room)
Also Known As
Ritz-Carlton Cancun Hotel Cancun
,
Cancun Ritz Carlton
,
Ritz Cancun
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveller (2,336)
Room & Suite (577)
Pool & Beach (414)
Dining (259)
Amenities (56)
Family and Play Areas (7)
Business Centre & Event Rooms (5)
Nearby
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Questions & Answers
Ask a question
Dana K
22 August 2018|
Answer
Response from Caritrous | Reviewed this property |
I would think you could use the shower facilities in the spa.
0
Votes
Amando P
28 July 2018|
AnswerShow all 8 answers
Response from ParkCovePete | Reviewed this property |
We were there multiple times in January and June and never a problem. There is a guy who cleans it up during the day and it is raked by tractor at night.
1
Vote
Anousch_AMA
18 July 2018|
AnswerShow all 2 answers
Response from DM T | Reviewed this property |
Gym access is free. Spa is limited to guests with appts. I cannot speak on all of the rooms. My room was renovated.
0
Votes
Room Tips
"All rooms overlook the sea ,don't bother to upgrade"
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"See if you can get a room with a balcony overlooking the pool!"
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"all rooms have views overlooking the ocean"
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"4th floor pool or oceanview"
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