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    The Ritz-Carlton, Cancun

    Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
    011 52 998 881 0808
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    3/12/2017 4/12/2017
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     54 people are viewing this hotel
    US$484
    US$484
    US$485
    Traveller (1945)
    Room & Suite (474)
    Pool & Beach (357)
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    Overview
    • Excellent79%
    • Very good14%
    • Average4%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “club level” (375 reviews)
    “club grill” (159 reviews)
    “culinary center” (54 reviews)
    Wifi
    Parking
    Breakfast Buffet
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from The Ritz-Carlton, Cancun
    Special Offer: Save up to 30% & credit
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    Rooms
    3 Dec4 Dec
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,975)
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    1 - 5 of 2,620 reviews

    Reviewed 3 days ago

    This hotel has probably seen its better days and will require a major shake-up to meet the expectations of clients that are choosing them because they are now part of the Marriott Group. And then, hopefully both Ritz Carlton and Marriott can someday reach the...More

    Thank tomthecat2017
    Response from Omar G, Director of Sales at The Ritz-Carlton, CancunResponded 2 days ago

    Dear Guest, We thank you for the feedback provided, we appreciate you taking the time to write about your recent experience at our hotel. Your comments are taken into consideration, we continue with the renovation of the different areas of the hotel. Hopefully, if you...More

    Reviewed 3 days ago

    The decoration of the hotel was extremely beautiful. The reception staffs were very helpful and the location was good. The only minor thing about the hotel is the size of the room. The room was in good size but when compared with other major hotels...More

    Review collected in partnership with The Ritz-Carlton Hotel Company
    1  Thank Hilbert M
    Reviewed 3 days ago

    Apparently my arrival had been advertised well in advance as everyone knew my name, everywhere I went - incredible. Faultless service, wonderful food, excellent selection of bars, restaurants and everything else you could need (gym, shops etc). Oh, and then there is the beach although...More

    1  Thank Toby W
    Reviewed 3 days ago

    Large elegant rooms, perfect beach. Dining is Very good, fine wines, beef and seafood. Could use some more kid activities. Not sure why they charge $37.50 an hour for use of the tennis courts ?? This property is not for those on a budget !!...More

    1  Thank Kelly G
    Reviewed 5 days ago

    The disposition and service of the hotel personale was outstanding, and one thing they qhave and some other hotels, i would even say most, do not, is that the entire pool area has water heated up to an ideal temperature which allows for small children...More

    Thank gramones01
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$308 - US$1,177 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Spa Hotel in Cancun
    • #3 Luxury Hotel in Cancun
    • #3 Top resorts Hotel in Cancun
    • #3 On the Beach Hotel in Cancun
    • #9 Family Hotel in Cancun
    • #9 Romantic Hotel in Cancun
    • #20 Business Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 363
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Booking.com, TravelUp, Orbitz, Hotwire, getaroom.com and HotelQuickly so you can book your The Ritz-Carlton, Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Ritz-Carlton Cancun Hotel Cancun ,
    • Cancun Ritz Carlton ,
    • Ritz Cancun
    Add Photo Photos
    Traveller (1945)
    Room & Suite (474)
    Pool & Beach (357)
    Dining (215)
    Hotel & Grounds (1225)
    Bathroom (25)
    Family and Play Areas (7)
    Business Centre & Event Rooms (3)
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    Ask a question
    Questions & Answers
    bucklep2
    20 November 2017|
    Answer
    Response from Omar G | Property representative |
    Thank you for your question, Beach chairs and towels (and umbrellas) are offered at no additional cost here at the hotel. Enhanced beach chairs (cabanas) are available for rent at $25.00 per day. Villas are also available... More
    0
    Votes
    Jenmich2511
    18 November 2017|
    AnswerShow all 3 answers
    Response from Howard1972 | Reviewed this property |
    Hi, yes they have all the premium spirits - I’m a big fan of Don Julio and Kettle One!!! Cheers
    0
    Votes
    Hockeymomgg
    13 November 2017|
    AnswerShow all 3 answers
    Response from Javier C | Reviewed this property |
    Hi, if you arrange it with enough time, you can ask for them to pick you up at the airport. The hotel has a private transport fleet that works exclusively for them. They’re very comfortable and their drivers very friendly... More
    1
    Vote
    Room Tips
    "Don't. Go stay at the JW Marriott"
    Read review
    "Get the King suite, large and great location. Ask for high floor, room close to elevator."
    Read review
    "They have a "AAA" discount.. so be sure to mention it when you book to receive a discount!"
    Read review
    "Ocean front, high floor."
    Read review
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