We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton, Cancun

Overview
Visit hotel website
Retorno del Rey #36 Zona Hotelera, Cancun 77500 Mexico See on map
Name/address in local language
AMENITIES
Wifi
Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
Additional information
Visit hotel website
Offers from The Ritz-Carlton, Cancun
Special Offer:Stay Longer With Us
Hotel packages
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget"}}
Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$1,449.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cancun hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "a8415eab92e6455aa0f0e7ec0e3377de", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":152886,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[61490926],"additionalContentIds":[],"pollCount":0,"checkin":{"day":30,"month":12,"year":2018},"checkout":{"day":31,"month":12,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":1449,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"a8415eab92e6455aa0f0e7ec0e3377de","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":1486,"lowestMetaPrice":1449,"additionalPartner":false,"highestMetaPriceDisplay":1486,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":1486,"lowestMetaPrice":1449,"highestMetaPriceDisplay":1486,"hotelName":"The Ritz-Carlton, Cancun","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImE4NDE1ZWFiOTJlNjQ1NWFhMGYwZTdlYzBlMzM3N2RlIiwiQUlLIjoiNWE5NTM1ZTI0ZDE4NGZhZWIyNWViNTJkMGMyNTE3NjIifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "30/12/2018", "checkOut": "31/12/2018", "lowestPrice": "US$1,449", "hasDates": true, "hacComplete": true, "contentIdMappings": {"61490926":"Marriott1"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget"}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget"}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget"}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (3,340)
Filter reviews
2,938 results
Traveller rating
2,246
431
142
68
51
Traveller type
Time of year
LanguageEnglish
More languages
2,246
431
142
68
51
Show reviews that mention
All reviews club level culinary center club grille chef rory cafe mexicano ocean front lobby lounge fitness center four seasons cold towels per day breakfast buffet is my pleasure beach service oceanfront room turn down service beautiful property
FilterEnglish
Updating list...
1 - 5 of 2,938 reviews
Reviewed 2 days ago

We went for a little 5 day getaway to celebrate my big 40th. From arrival to departure everything and everyone was so pleasant and engaged. We arrived at midnight after a nightmare of a travel day with missed and delayed flights. It was all turned...More

Date of stay: December 2018
1  Thank fjeanlouis
Reviewed 3 days ago

We spent the Thanksgiving holiday at this resort. It was fantastic. We traveled with our 13 year old daughter and it was truly a wonderful vacation. We used a Ritz Carlton credit card perk and utilized our club level upgrade certificate to make the vacation...More

Date of stay: November 2018
1  Thank timrobb1
Response from Cris_Raya, Marketing and PR Executive at The Ritz-Carlton, CancunResponded 2 days ago

Dear timrobb1, Thank you so much for your emotive review. From it we can see that you had an epic stay with us! We feel proud of the level of service our Ladies and Gentlemen are able to provide. At The Ritz-Carlton Cancun, we are...More

Reviewed 4 days ago via mobile

We just came back from a week holiday. Ritz has met out expectations . The pool is amazing, kids enjoyed it so much. Food was better than we expected. Beds very comfortable. All in all, we are going back again for sure !More

Date of stay: December 2018
Thank Eater20202
Response from Cris_Raya, Marketing and PR Executive at The Ritz-Carlton, CancunResponded 4 days ago

Dear Eater20202, Thank you so much for taking the time to write a review and for your positive comments. We are happy to read that you had an amazing experience staying with us and that you enjoyed the gastronomic creations of our chefs and cooks....More

Reviewed 5 days ago via mobile

We loved our first visit to this resort in Nov 2017 I just failed to write a review - we have just returned from a 4 day visit Dec 5-9 this time with our three kids age 18 months. 7 and 9 in tow! This...More

Date of stay: December 2018
Thank Amanda J
Response from Cris_Raya, Marketing and PR Executive at The Ritz-Carlton, CancunResponded 5 days ago

Dear Amanda J, Thank you so much for taking the time to write such a nice reiew. We feel proud to read that our team of Ladies and Gentlemen, experts in service, once again went above and beyond your expectations. Regarding the menus, we will...More

Reviewed 6 days ago

The Ritz Carlton Cancun is a terrific property for many reasons: the staff, the staff, the staff! The beach, the ocean, the food and the hotel itself from the drive up to the entrance to the walk around the pool. The lobby, the open areas...More

Date of stay: December 2018
Thank MaryB1555
Response from Cris_Raya, Marketing and PR Executive at The Ritz-Carlton, CancunResponded 5 days ago

Dear MaryB1555, Thank you so much for your positive comments. We are pleased to read that you had an splendid stay with us. It is true that we count on a terrific team of Ladies and Gentlemen ready to anticipate your needs, in order to...More

View more reviews
About
Description
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively More and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea in the popular hotel zone, and we feature a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Spa
Room Service
Bar/Lounge
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Tennis Court
Wheelchair Access
Free Internet
Free Parking
Breakfast included
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Family
,
Romantic
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Romantic
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
363
Price range
US$302 - US$1,420 (Based on Average Rates for a Standard Room)
Also Known As
Ritz-Carlton Cancun Hotel Cancun
,
Cancun Ritz Carlton
,
Ritz Cancun
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Romantic
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
363
Price range
US$302 - US$1,420 (Based on Average Rates for a Standard Room)
Also Known As
Ritz-Carlton Cancun Hotel Cancun
,
Cancun Ritz Carlton
,
Ritz Cancun
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveller (2,441)
Room & Suite (582)
Pool & Beach (417)
Dining (259)
Amenities (56)
Family and Play Areas (7)
Business Centre & Event Rooms (5)
Nearby
Nearby HotelsSee all 190 nearby hotels
Golden Parnassus All Inclusive Resort & Spa Cancun
7,751 reviews
.19 km away
Sandos Cancun Lifestyle Resort
5,167 reviews
.33 km away
Secrets The Vine Cancun
10,659 reviews
.38 km away
The Royal Sands Resort & Spa All Inclusive
5,700 reviews
.56 km away
Nearby RestaurantsSee all 1,203 nearby restaurants
Fantino
293 reviews
.05 km away
The Club Grill
301 reviews
.06 km away
Casitas
178 reviews
.03 km away
Porfirio's Cancun
2,274 reviews
.37 km away
Nearby AttractionsSee all 852 nearby attractions
Avenida Kukulkan
5,722 reviews
1.04 km away
Playa Marlin
238 reviews
1.22 km away
Musa Museo Subacuatico de Arte
756 reviews
1.19 km away
Luxury Avenue Cancun
312 reviews
.88 km away
Questions & Answers
Ask a question
Kdenunz
27 October 2018|
AnswerShow all 3 answers
Response from Cris_Raya | Property representative |
Yes, we do serve every Sunday, brunch at The Cafe Mexicano Restaurant.
0
Votes
Kdenunz
27 October 2018|
AnswerShow all 9 answers
Response from Uncoveringjoy | Reviewed this property |
Yes - when you walk out of the hotel there are several varieties of sunscreen, towels, and water to drink. I was so pleased to be able to drink water that didn’t come out of a bottle in Cancun. Enjoy!
1
Vote
Room Tips
"Ocean Front Suites have the most breathtaking views of the ocean. Loved the sunrise and the gleaming waves..."
fjeanlouis
2 days ago
Read review
"Any room selected for you will be perfect - not one of the things to worry about for your trip, your room..."
MaryB1555
6 days ago
Read review
"Ocean front rooms have nice size patios"
rrbryant
1 week ago
Read review
"Front ocean view is best, but can live with just ocean view!"
wcheng3000
2 weeks ago
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing