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The Ritz-Carlton, Cancun

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Traveller (2259)
Room & Suite (551)
Pool & Beach (391)
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Overview
  • Excellent79%
  • Very good14%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
“club level”(402 reviews)
“culinary center”(58 reviews)
“club grille”(37 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from The Ritz-Carlton, Cancun
Special Offer: Stay Longer With Us
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Offers from The Ritz-Carlton, Cancun
Special Offer: Stay Longer With Us
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,202)
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2,822 results
Traveller rating
2,156
416
139
65
46
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LanguageEnglish
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2,156
416
139
65
46
Show reviews that mention
All reviewsclub levelculinary centerclub grillechef rorycafe mexicanoocean frontlobby loungefitness centerfour seasonsper daycold towelsbreakfast buffet ismy pleasureluxury hotelbeach servicebeautiful propertyturn down service
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1 - 5 of 2,822 reviews
Reviewed 3 days ago

My favorite place for dining. Food in this hotel is amazing. The renovated The Club Grill restaurant looks fantastic, elegant and modern with the in house jazz band that give a classic touch. Juan Tecualtz, is by far the best associated of Ritz Carlton in...More

Thank Chamocumanes
Response from Katherine W, Marketing and PR Executive at The Ritz-Carlton, CancunResponded 2 days ago

Dear Chamocumanes Thank you for your feedback! We are very happy to know that you got the chance to try our culinary offer. The Club Grill is actually my personal favorite. The champagne bar is incredible - and so are the champagne cocktails! I hope...More

Reviewed 3 days ago via mobile

Wow- this may be our new spot! Service is unreal! Weather was not great during our stay and it did not matter! From check in to bellhops to the spa - ridiculous! Every single person was happy, gracious and just wanted us to have fun....More

Thank naplesbestbeach
Response from Katherine W, Marketing and PR Executive at The Ritz-Carlton, CancunResponded 2 days ago

Dear naplesbestbeach It makes us so happy to know that you truly enjoyed your holiday with us in Cancun! We understand how hard it can be to keep everyone happy and entertained while travelling and therefore, knowing that everyone in your family, from babies to...More

Reviewed 3 days ago

Staff service; friendly and timely. Room; clean and comfortable. Decore; alittle worn due to age and sea but still classic. Food: Excellent!! Pool; clean, nice chairs and pool floaties. Good service. The pool water was too warm to feel refreshing. Beach: cleanest/weed free section on...More

Thank Kim I
Response from Katherine W, Marketing and PR Executive at The Ritz-Carlton, CancunResponded 2 days ago

Dear Kim Thank you for sharing your experience with us! We are glad to hear that you had a pleasant family getaway at our property! Our ladies and gentlemen do their best every day to fulfill our guests expectations and it makes us happy to...More

Reviewed 3 days ago

Our first time in a Ritz Carlton! Its was amazing! Everything was plush, comfortable..top shelf! The staff was all very nice, friendly and accommodating. The food was to die for. We did a cooking class that was being offer at the time and it was...More

2  Thank murray827
Response from Katherine W, Marketing and PR Executive at The Ritz-Carlton, CancunResponded 2 days ago

Dear murray827 Thank you for your positive feedback! It is a pleasure to hear that you had a great holiday with us in Cancun. We would love to see you back on property again! Kind regards, Katherine Willis

Reviewed 1 week ago via mobile

Due to the weather it has caused some deterioration in pool area and outside bathrooms. Would like for the hotel to be updated a bit more. Carpet on 4th floor has bleach stains. Would like to see more decor in bedrooms and different level lobby’s....More

Thank JNMHernandez
Response from Katherine W, Marketing and PR Executive at The Ritz-Carlton, CancunResponded 6 days ago

Dear JNMHernandez It's wonderful to know that you had a pleasant experience at our property. Your comments are very much appreciated. We have upcoming renovation projects that would love for you to be able to enjoy in the future. Please know that your opinion is...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$296 - US$793 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Family Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 Luxury Hotel in Cancun
#8 Spa Hotel in Cancun
#8 On the Beach Hotel in Cancun
#9 Romantic Hotel in Cancun
#20 Business Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$296 - US$793 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Family Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 Luxury Hotel in Cancun
#8 Spa Hotel in Cancun
#8 On the Beach Hotel in Cancun
#9 Romantic Hotel in Cancun
#20 Business Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (2259)
Room & Suite (551)
Pool & Beach (391)
Dining (247)
Amenities (56)
Family and Play Areas (7)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
naplesbestbeach
4 June 2018|
AnswerShow all 4 answers
Response from RGSOUNDF | Reviewed this property |
Just spent a week at Ritz Carlton Cancun. To be perfectly honest, I don't even understand the question. First and foremost, with 3 restaurants, a lounge and Cafe Mexicana, one doesn't have to leave the premises. Secondly, we... More
2
Votes
Google Translation
Chantelle T
17 May 2018|
AnswerShow all 3 answers
Response from Puraverdad | Reviewed this property |
No. Ocean view is a specific front. However pretty much all of them have some sort of side view to the ocean. The building is U shaped.
0
Votes
enginyurdsuz
3 May 2018|
AnswerShow all 5 answers
Response from Katherine W | Property representative |
Dear Guest We are very fortunate to be located in one of the best beaches in Cancun where you will be able to enjoy the clear Caribbean ocean. I hope this answers your question. Best regards, Katherine
0
Votes
Google Translation
Room Tips
"Your in Cancun...request Ocean view, of course."
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"All of the rooms face the ocean!"
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"Any 7th floor ocean front, but center is above restaurant area - far left and right are not and also tiny bit..."
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"Get the ocean view!! Definitely worth it!"
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