We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Fiesta Americana Condesa Cancun All Inclusive

Save
Share
Boulevard Kukulkan Km 16.5 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
7 people have started booking this hotel
Expedia.com
US$336
View deal
Free cancellation until 22/06/22
Booking.com
US$336
View deal
Free cancellation until 21/06/22
Reserve now, pay at stay
ZenHotels.com
US$250
View deal
PricelineUS$336
Hotels.comUS$336
Destinia.comUS$358
View all 21 deals
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (13454)
Pool & Beach (2474)
Dining (2219)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 22/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fiesta Americana Condesa Cancun All Inclusive
Updated 22/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 269 hotels in Cancun
Location
Cleanliness
Service
Value
GreenLeaders Gold level

Looking for a place to stay in Cancun? Then look no further than Fiesta Americana Condesa Cancun All Inclusive, a romantic all-inclusive resort that brings the best of Cancun to your doorstep.

Cancun Fiesta Americana Resort is a romantic all-inclusive resort offering a flat screen TV, a minibar, and air conditioning in the rooms, and it is easy to stay connected during your stay as free internet access is offered to guests.

The all-inclusive resort features a concierge and room service. Plus, guests can enjoy a pool and breakfast, which have made this a popular choice among travellers visiting Cancun. For guests with a vehicle, parking is available.

Avenida Kukulkan (1.6 mi), located nearby, makes Fiesta Americana Condessa a great place to stay for those interested in visiting this popular Cancun landmark.

While visiting Cancun, you may want to try some shrimp at one of the nearby restaurants, such as Lorenzillo's, Harry's Cancún, or Puerto Madero.

During your visit, be sure to check out popular historic sites like El Rey Ruins (Zona Arqueologica El Rey) and Scorpion’s Temple, which are all a short distance from the all-inclusive resort.

We’re sure you’ll enjoy your stay at Fiesta Americana Condesa Cancun All Inclusive as you experience everything Cancun has to offer.

Read more
Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Kids stay free
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, Spanish
14026Reviews1510Q+A100Room tips
Traveller rating
  • 9,977
  • 2,762
  • 781
  • 279
  • 229
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sarah P wrote a review Today
Indianapolis, Indiana6 contributions3 helpful votes
+1
Preface -we booked five rooms. 10 adults, 2 children. 5 days, 4 nights The Good: Wait Staff (Reyes & Sebastian) were some of the best Mexico has to offer. The wait staff did such a phenomenal job of remembering requests and keeping our drinks full. We had a large group with many different requests and the waiters met everyone’s needs as quickly as possible. The beach was clean and a short walk from the hotel. The Mexican restaurant & sushi spot were hands down the best daytime/evening eats. Breakfast buffet is large. Ruth at the spa does an exceptional job administering massage. The resort has nice curb appeal and offers modern rooms. COVID testing is scheduled at check in. Takes about 30-40 minutes because even though you are scheduled you have to wait in line. Results in 20 minutes. The Bad: Check In for 5 rooms (all arrived together) took about an hour and a half beginning at 2pm on a Wednesday. FOOD-Lunch restaurants (Seaside grill, healthy poolside grill, hamburger/hotdog restaurant, pizza place) do not open until 12pm everyday. Hours are not posted on front of restaurants or in pamphlets. You won’t know the timings of anything unless you go to the front desk and write it down yourself. Menus can be found using the fiesta Americana app or with scanned QR codes. From past experiences, I am understanding that an all-inclusive resort includes the full range of food to be eaten/drinks. Each dinner restaurant (AND THE DINNER BUFFET) have a small selection of appetizers and meals that are included. The other half of the menu is FOR PURCHASE. We are talking all steaks other than 2 at the steak restaurant, specialty dishes (basically not pasta) at the Italian restaurant, oysters and lobster at the seaside grill….coconut water poolside…..all for an additional cost. A thing to add is that all of these items CANNOT be charged to your room. You must pay cash OR credit card upon receipt. U S DOLLARS are not accepted for payment in cash, MUST be MEXICAN PESOS. Very, very inconvenient and frustrating at an ‘all-inclusive’ resort. DRINKS-Mixed drinks are watered down. If you ask for a specific brand (we asked for Don Julio shots), the staff will say, ‘Tequila?’ And not bring you whatever brand of whatever alcohol you asked for. Considering we were traveling with liquor store owners, this was painfully obvious to us. NO ALCOHOL 11PM-11AM. Read that again. That means, NO mimosa or Bloody Mary or baileys and coffee at breakfast. We were able to somehow get mimosas at breakfast on a Thursday but FRI-SUN for sure you will not be served alcohol anywhere in the property before 11am. MINIBAR- An advertised mini bar is just not even real. When you arrive, there is a fridge in your room stocked with 3-4 Coca-Cola, 1 Diet Coke, 2 sprite, 2 Canada Dry soda water, 2-4 bottles of water and 3 beers. Some of our group called to have more beers delivered to the room and some were told no and others yes. No liquor stocked in the room. POOLS: Pools are barely heated. The hot tubs are warm not hot. There are heaters on the upper pool that can be felt with your feet near the water falls but we only found them to be on once in the entire 5 days we were here and swimming in the pool. Cold cold cold. This resort is NOT stroller friendly. Plan to carry your stroller up/down to the beach through restaurants. The Ugly: FIRE: I’ll keep this short. Apparently there was a fire in the basement somewhere. Reports of smoke smell and chemical smells were made by many. The fire alarms went off for about 3 hours. All guests were evacuated about AN HOUR AFTER the alarms had started. The staff doing the evacuation of tourists did not speak English (not even a little). I think that the resort could have AT LEAST had a manager or English speaker present for the evacuation instructions considering this resort has a considerable amount of non-Spanish speakers staying. You were not allowed to go back in your room. FOOD AND DRINK WAS NOT AVAILABLE DURING THE EVACUATION. The entire staff stayed to one side of the beach. If you need water, you would have to just force your way back onto the resort grounds and find a staff member to find you some water bottles. Imagine being stuck outside of your resort under the sun with your baby for hours on end and no one even offering you water just for your own safety. There seemed to be no protocol or standard for a fire evacuation. AIR CONDITIONING: Day 1 we could cool our room down to 18C, day 2 evening our room was set at 18C all day but was 22-22.5C. We called in the morning and maintenance came to check it out. Told us to call the front desk in an hour. Then there was a giant evacuation and apparently an electrical fire? (Unsure on actual problem) so we didn’t return to our room until evening where it was still 22.5C. Maintenance came again and held a phone up to vent and the phone app said it was blowing 18.5C…..I was irritated at that point (traveling with a child UNDER ONE) and headed to front desk . Husband and I went to the front desk FIVE TIMES to have our AC fixed or moved to a room where it will work. They sent a fan and de-humidifier to our room on the 4th visit and offered us a new room on the 5th visit. At that time were FINALLY notified that the ENTIRE resort did not have AC/WiFi OR HOT WATER. ELEVATOR NIGHTMARE: Our cousins, traveling with their 1.5 year old took an elevator down for dinner after the whole evacuation day. The resort seemed to be running ‘normal’ at this time. We took an elevator down to go to dinner. They took one in the same building 20 minutes later. They texted us from the elevator that when they pressed the L floor (main level) the elevator went up to 7 and then would not move. They reselected the L floor. The elevator went down a couple floors, the door began to open and stopped. They went to pull the door open the rest of the way and it DROPPED to the next floor with doors part way open. 3 adults and 1 toddler on board. Obviously the mother became frantic and terrified. Staff came to get them after pressing the emergency button on board. They offered apologies and that was that. HOT WATER: there was no hot water at the resort for at least 12 hours. The front desk would say,’ it’ll be on in five minutes’ and it would (obviously) not come on. FOOD: THIS LOCATION IS NOT VEGETARIAN FRIENDLY. If you are vegetarian or vegan, just go elsewhere. The staff does not and for whatever reason cannot accommodate this. You will be disappointed if you require any special diet and come to this resort. ALL of this garbage and the resort did not once offer or accept our requests to give us a credit, refund, or coupon for the spa, food, or stay (literally nothing, barely even apologies on behalf of the resort). And it is important to mention that a manager of the resort (Daniel) CAME INTO OUR ROOM WITH MY HUSBAND and simply said that 21C is the preset temperature for the entire resort and he cannot give us money back or even cover the spa treatments we had already received. The fact that we had a manager at the point where he was checking on our room and still offered us no solution for our (many) troubles was astounding. This resort will take and keep your money and give you a frustrating experience in return. Book elsewhere.
Read more
Date of stay: January 2022Trip type: Travelled with family
Room Tip: Do not come here if you are vegetarian or on a restricted diet. Purchase liquor at duty free if...
See more room tips
2 Helpful votes
Helpful
Share
thehonestgringo wrote a review Today
Saint Louis Park, Minnesota22 contributions7 helpful votes
I was asked to review this resort with an unsponsored, unbiased opinion. 10 nights at the resort gave me a very good look at the overall resort and it overall exceeded my expectations. The beach-absolutely beautiful and very well maintained. Plenty of chairs and small palapas to be had. The water is beautiful and the sand is very soft. The food-sooo many great options. The favorites were the Thai and the outdoor seafood lunch restaurant but the pizza, sushi, taco/empanada, Italian, Mexican, steak restaurants were all very very good. The buffet was also very good, lots of great options. The service-WOW! Nadia (her attention to detail), the waitress at the pool area was exceptional as was Pedro (his customer skills are top) at the main bar, Juan Jose-waiter (what a personality) and Manuel (went above and beyond) at the taqueria. Top notch staff!! The room-fantastic view with great balcony. A large shower and bath area and the air conditioning worked well. The rooms were up to date and had a great mattress. The pool decks-very expansive with two great levels and a lot of chairs to be found that were in excellent condition. Towel service was great and easy to get drink service anywhere around the pool. The only big negative-the pool itself was outdated and beat up. The patch work on the pool looks like it was done by a 5 year old. It needs a full remodel and the hot tubs-absolutely disgusting and need to be replaced. Of any improvements on the beautiful grounds, this needs to be the focus-ASAP.
Read more
Date of stay: January 2022Trip type: Travelled as a couple
Room Tip: This place is amazing! Great value for what you get.
See more room tips
Helpful
Share
Joseph M wrote a review Yesterday
Bloomfield Hills, Michigan2 contributions3 helpful votes
There was a FIRE in the hotel: fire alarms and evacuation took up the middle of the day. No WiFi, elevators and rolling blackouts took up the afternoon. We decided to leave on the same day at night and booked a new hotel. Fiesta hotel front desk (Roberto and santos) lied to us, were rude and refused our refund. After a lengthy argument, we left to the new hotel. This was by far the worst travel experience I have heard about, let alone experienced. Additionally, the rooms had a powerful sewage smell and my initial room had to be changed. The majority of the staff were rude. Let just say, not a normal Mexico vacation if you are used to coming to here consistently.
Read more
Date of stay: January 2022Trip type: Travelled with family
3 Helpful votes
Helpful
Share
Peg939 wrote a review 14 Jan
Middletown, Pennsylvania29 contributions51 helpful votes
+1
New Years at the Condesa By Peg939 Wonderful 8 day stay at the best resort in Cancun, Fiesta Americana Condesa All Inclusive. We arrived on Christmas Days to a beautiful decorated Condesa! We had not visited the Condesa since December 2019 because of Covid. We could not wait! The visit was everything we had been waiting for. We were met by Luis and Fernanda - our check-in was so efficient and were at the pool within an hour of our arrival. We had a fun time on New Years Eve. The Pool area was beautiful and the band was great! People ask us why do we go to the Condesa - why don't we try another resort. Easy question to answer the employees! Starting with Luis, Fernanda and Pablo - all three are rising stars at the Condesa - to Isidro, Nadia, Oliver, Felix, Pedro, Claudio, Kary, Emi, Rodolfo, Angel, Henry, Neimosa, Uriah, Hugo, Alex, JJ. Jose, Juan, Miguel, Erique, Jairo. These are al employees who have been at the Condesa for many years. Matter of fact, we have been going to the Condesa for over 22 years - sometimes twice a year. I would recommend the Condesa to anyone. The hotel and pool are super clean. The pool is warm and you don't have to fight for a chair at the pool. Everyone treats you like family. I have said this many times, customer service is second to none at the Condesa. The Condesa has strict Covid Polices and I felt safe. We also met Sergio who is the General Manager at the Condesa. He took the time out of his busy schedule to introduce himself to the guests at the pool. Activities was great - Dani, Eduardo, All and all we had a wonderful time and can't wait to go back.
Read more
Date of stay: December 2021
Value
Location
Service
1 Helpful vote
Helpful
Share
deja g wrote a review 14 Jan
1 contribution1 helpful vote
+1
amazing service from all the staff and a special thank you to pedro, rodolfo, josue(chef), adrian(chef), marecli, eladio, rosalindo, gaby (housekeeping), and mexican restaurant staff for giving us the best experience and treatment. We can’t wait to come back and see you guys next time and lifetime more! Deja and Christian Alvis, room 388
Read more
Date of stay: January 2022Trip type: Travelled as a couple
1 Helpful vote
Helpful
Share
Previous
123456
PRICE RANGE
US$223 - US$525 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fiesta americana condesa cancun all inclusive hotel cancun, fiesta americana cancun, cancun fiesta americana resort, fiesta americana condessa cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
502
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Fiesta Americana Condesa Cancun All Inclusive
Which popular attractions are close to Fiesta Americana Condesa Cancun All Inclusive?
Nearby attractions include Party Rockers Cancun (0.3 km), Chicabal Sunset Club (0.4 km), and Extreme Games Cancun (0.4 km).
What are some of the property amenities at Fiesta Americana Condesa Cancun All Inclusive?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Fiesta Americana Condesa Cancun All Inclusive?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fiesta Americana Condesa Cancun All Inclusive?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Fiesta Americana Condesa Cancun All Inclusive?
Yes, valet parking is available to guests.
What are some restaurants close to Fiesta Americana Condesa Cancun All Inclusive?
Conveniently located restaurants include Restaurante Careyes, Tora Cancún, and Restaurante Benazuza.
Are there opportunities to exercise at Fiesta Americana Condesa Cancun All Inclusive?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Fiesta Americana Condesa Cancun All Inclusive have airport transportation?
Yes, Fiesta Americana Condesa Cancun All Inclusive offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fiesta Americana Condesa Cancun All Inclusive?
Yes, dry cleaning and laundry service are offered to guests.
Does Fiesta Americana Condesa Cancun All Inclusive offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fiesta Americana Condesa Cancun All Inclusive?
The staff speaks multiple languages, including English and Spanish.