The best thing about this hotel is the location. It's close to the main bus station for the airport or other travel excursions. It's close to shops, restaurants, nightlife, and other local food vendors. The room was not the best as the TV didn't work and had cables all busting down the bottom. The shower only had cold water but if you ran it for 5mins it warmed up a bit. The toilet wouldn't flush and no fresh water was available. A man came up and fixed the TV and toilet but it was not a great first impression. The Hotel claimed to have a pool and shuttle available but that wasn't true. The pool is at another cation pretty far on the hotel zone plus you have to pay like any other person off the street can. The shuttle is a ca they call and you have to pay for that as well. There were two women at the front desk. One was great the other didn't care much at all and it showed.…
Don't expect the welcoming committee. Most don't speak English and will not converse with you. There's no smile, no nothing. It's as if they want to be somewhere else. First room, 109, air con didn't work. There is also no bedside table so I had to put my glasses or water on the floor or bed. Was moved to 209, the bathroom faucet was completely loose and when you turned it on it blasted the water everywhere. This will be my last stay at this hotel.
We stayed this hotel for a night. The room was big enough and clean but the bed was tiny for my husband(182cm). Wi-Fi wasn’t working all the time when we were there, the lady at reception said “it’s not working for an hour” but end up all day until we checked out. The credit card machine wasn’t working either, we had to pay by cash which was bit annoying but good value for a night.
When it comes to bilingual they are not. At least not for this American. While the room was nice there were issues important to me. No wash cloth for one. How does a hotel not provide a washcloth? Light at desk provided did not work. Mentioned it, told next day. 6 days later still didn't work. But back to the Spanish. No nap of area Spanish o otherwise. Ask for directions someplace? Good luck! The real kicker was that there was a few tiny little spots of blood on the sheets from a scratch I received. Wanted me to pay extra. I flat out refused and left. That my fellow travelers is ludicrous!
I regretfully have to say that I would not recommend staying @ Suites Gaby. The location is good, cleanliness is fine as are the facilities (good aircon, shower & warm water although the tv didn't work). However, the reason I can't recommend this hotel is that I had to pay for a $150 MXN (£6.50) fine for a 'soiled' towel! The only soiling on it was a small drop of blood from shaving & some everyday dirt that is visible when a white towel is used. I was not going to be given any new towels until I paid the 'fine'. Also, the cheaper rooms seem to be near the stairwell which can get noisy as the sound proofing on the door is very poor (big gap between door & door-frame).