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Haven Riviera Cancun

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Ctra. Federal 307, Chetumal _ Pto. Juarez, __Km 335, Cancun 77569 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
55 people are viewing this hotel
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US$553
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US$560
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US$445
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Hotels.comUS$553
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (3972)
Pool & Beach (768)
Dining (537)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 25/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 25/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 268 hotels in Cancun
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Haven Riviera Cancun is an exclusive adults-only, all-suite, all-inclusive beachfront resort. Located 15 min SE of CUN airport, latitude °20.94 -87.30 between Cancun & Playa del Carmen, horizontal beach front hotel design facing the Caribbean Sea. The hotel has 333 units with king size beds, personalized mini-bars and aromatherapy, swim-out rooms, around the clock concierge and room service, 5 restaurants, 2 snack bars, 9 bars including 2 swim-up bars and a full-service spa; offering personalized services and luxurious amenities. The Serenity Club offers beachfront accommodations added VIP amenities, services and facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
Spanish
2582Reviews537Q+A100Room tips
Traveller rating
  • 1,909
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  • 157
  • 66
  • 57
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Popular mentions
laurenwalsh481 wrote a review Yesterday
London, United Kingdom1 contribution1 helpful vote
We stayed at Haven for 9 Nights and we were so happy with our stay. The hotel grounds/ pool areas and rooms are all impeccable. The hotel isn't massive ( which is what we prefer) You have two choices of pools... one is a bit more of a party vibe and the other is a lot more chilled. In total there are 5 restaurants and not once did we feel it was over crowded etc! ( I understand this may not be the cause in the height of summer) The rooms are gorgeous. We had a junior suite with partial sea views and it did not disappoint. Great wardrobe space, a really good size shower room with his/ hers sinks. The bed was extremely comfortable and to top it off we had a jacuzzi on the balcony so definitely worth booking that. The beach is gorgeous albeit a bit quite and more secluded than the pool areas. The staff done their very best to keep on top of the seaweed and was never really an issue when we went there. All the staff are so friendly and absolutely amazing. We never went without a drink the whole time! Would 100% go back again and will most definitely be recommended to friends and family.
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Review collected in partnership with this hotel
Date of stay: January 2022
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Rooms
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1 Helpful vote
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Sylvain R wrote a review 19 Jan
2 contributions
Everything was perfect, service, food, beach, swimout . Can’t wait to go back! Don’t need butler services in this hotel, all staff are helpful! There is some extra fees for special meal, but nothing to complain, you don’t need the extras to enjoy the place
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Review collected in partnership with this hotel
Date of stay: January 2022
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mlewis97272022 wrote a review 19 Jan
Montgomery, Alabama1 contribution
This resort was everything super NICE! Only complaint was the room with the swim up pool smelled WET which can be expected but not wanted I notified the front and they had someone take care of it immediately!! I think it’s because maybe the sliding patio door was open and when it’s not closed correctly your air cuts off so I do believe that was the issue because we did not have that smell anymore during our stay! Carlos at the desk is great! He gets all your reservation done for you and even will help with ones outside of the hotel!! 1st person we saw was ANGEL at the front our room wasn’t ready so he assured us we could go enjoy our excursion and when we return our room would be ready and our luggage will be put in there. He’s the friendly face you want to see when you leave and come!….the overall stay was absolutely amazing such a nnice resort!!
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Review collected in partnership with this hotel
Date of stay: January 2022
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APickett2022 wrote a review 18 Jan
Chicago, Illinois1 contribution
My husband and I went here for our honeymoon and it was perfect for alone time and reflection on our special day. We had no agenda and didn’t have to fight any crowds at any point of our trip. The room was amazingly clean with a stunning view! I would highly recommend Haven to anyone who wants to relax in the sun and experience top notch customer service.
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Review collected in partnership with this hotel
Date of stay: January 2022
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Malav P wrote a review 18 Jan
1 contribution
Amazing service, location and amenities. The restaurants, 24/7 room service, bars and activities were top notch. Friendly staff, clean grounds, excellent bar service. Was treated like a king and didn't have to worry about a single thing as the front desk answered all my questions and accommodated local travel via taxi/tour service without difficulty. Will definitely be coming back again!
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Review collected in partnership with this hotel
Date of stay: January 2022
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PRICE RANGE
US$274 - US$599 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
333
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Frequently Asked Questions about Haven Riviera Cancun
Which popular attractions are close to Haven Riviera Cancun?
Nearby attractions include Xoximilco Cancun by Xcaret (4.4 km), Wet'n Wild Cancun (6.7 km), and Ventura Park (6.6 km).
What are some of the property amenities at Haven Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Haven Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Haven Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Haven Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Haven Riviera Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Haven Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Haven Riviera Cancun have airport transportation?
Yes, Haven Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Haven Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Haven Riviera Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Haven Riviera Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (13.2 km).