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Haven Riviera Cancun

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Ctra. Federal 307, Chetumal _ Pto. Juarez, __Km 335, Cancun 77569 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Expedia.com
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US$391
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Official HotelUS$528
Booking.comUS$620
ZenHotels.comUS$1,125
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (3840)
Pool & Beach (761)
Dining (442)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 25/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 25/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 281 hotels in Cancun
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Haven Riviera Cancun is an exclusive adults-only, all-suite, all-inclusive beachfront resort. Located 15 min SE of CUN airport, latitude °20.94 -87.30 between Cancun & Playa del Carmen, horizontal beach front hotel design facing the Caribbean Sea. The hotel has 333 units with king size beds, personalized mini-bars and aromatherapy, swim-out rooms, around the clock concierge and room service, 5 restaurants, 2 snack bars, 9 bars including 2 swim-up bars and a full-service spa; offering personalized services and luxurious amenities. The Serenity Club offers beachfront accommodations added VIP amenities, services and facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
Spanish
2361Reviews519Q+A100Room tips
Traveller rating
  • 1,737
  • 368
  • 145
  • 61
  • 52
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Popular mentions
E. Rico wrote a review Yesterday
2 contributions
The Serenity club is not worth the additional cost. Facilities are dated, AC system needs work, rooms need to be updated, food was good, however room service needs efficiency & more options. Bartender Sergio is amazing!
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Review collected in partnership with this hotel
Date of stay: November 2021
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katc4509 wrote a review Yesterday
New York City, New York1 contribution
Haven really exceeded expectations on this trip. Everything was delicious and the set up just perfect. The staff were absolutely amazing and the overall experience just wonderful. Highly recommend this place
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Review collected in partnership with this hotel
Date of stay: November 2021
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SharpCookie wrote a review 26 Nov
Celina, Texas6 contributions3 helpful votes
Haven Riviera is a beautiful hotel. We enjoyed the gorgeous pool and nice restaurants Edith was our personal butler. I highly recommend Edith. She was super attentive and always available. She made our reservations for our group dinners. And checked on us day and might. Superb service. They arranged for fireworks the night before our small wedding as well.
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Date of stay: November 2021Trip type: Travelled as a couple
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flowhamma wrote a review 26 Nov
1 contribution
My wife and I took our trip to the Haven resort for our 20 yr. anniversary. We cannot express fully how amazing of a time we had. We used the butler service (serenity) for our stay. We have no regrets whatsoever signing up for this option. Our butler Edith was absolutely incredible. We set up a contact app with her and she answered our random questions even when she was not on the property. Victor at the front desk was such a wonderful person! He took his time with us even during a busy afternoon. He made us feel special and stopped everything else to help us. He went above and beyond for us in every situation. (even making special calls for us to get a problem with our transportation back to our return flight) Paola (the fitness/activity director) was absolutely perfect! She always came by us at the pool and invited us to participate in fun and memorable activities. These memories are some of my favorite of the trip. The wait staff in each of the restaurants was remarkable. Freddy served us our (romance dinner) at the steakhouse that was the highlight of vacation. He was funny and informative, explaining the nuances of each meal in a very professional manner. Our room had an amazing view of the ocean and smelled amazing each day due to the aromatherapy that was applied. Overall, I am planning on returning with friends/family in the future. Thank you to all of the staff that helped make this the best trip ever. (the only downside was the photography company that we hired for trip pics on the property. They were great up until they rushed us through the photo selection phase due to a scheduling conflict with a larger --more $-- client that was right behind us. We found two very small edits that needed to be fixed after we got home and were asked for an EXTRA CHARGE. This after we had spent over $400.00 on the original package. We don't hold the resort responsible for this in any way, we just thought that it needed to be stated)
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Review collected in partnership with this hotel
Date of stay: November 2021
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BongMucha wrote a review 26 Nov
Elk Grove, California1 contribution
Experience was excellent! Away from the crowd, so relaxing and quiet. The service was first class! Me and my wife saw the pyramids and swam inside the cave. Our 4 days is not enough! We want more! We will come back to Cancun next year to renew our vows!!
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
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Location
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PRICE RANGE
US$274 - US$599 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
333
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Frequently Asked Questions about Haven Riviera Cancun
Which popular attractions are close to Haven Riviera Cancun?
Nearby attractions include Xoximilco Cancun by Xcaret (4.4 km), Wet'n Wild Cancun (6.7 km), and Ventura Park (6.6 km).
What are some of the property amenities at Haven Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Haven Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Haven Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Haven Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Haven Riviera Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Haven Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Haven Riviera Cancun have airport transportation?
Yes, Haven Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Haven Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Haven Riviera Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Haven Riviera Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (13.2 km).