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The Westin Lagunamar Ocean Resort Villas & Spa

Travellers' Choice award winner
#12 of 181 Hotels in Cancun
GreenLeadersGold level
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4,747 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Lagunamar Ocean Resort Villas & Spa
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Showing 4,207: English reviews
Orlando, Florida
Reviewed 5 March 2015

Checked in around 4:30 and our room wasn't ready so we decided to head out for a few groceries since this is not all inclusive. Groceries are reasonable at the Kukulkan Mall which is 5 min walk, we did not want to travel another 60-90 mins to Walmart or Costco. Had a number of problems after checking with our fridge...

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Helpful?
3Thank Brenda K
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear guest: On behalf of the Staff and Management at the Westin Lagunamar, we would like to thank you for posting a review of your recent stay with us. Your feedback is very important to us and we appreciate. I want to apologize for the concerns that arose during your stay. experience you deserve. Please come back soon and we...

HAMDEN
Reviewed 5 March 2015

In February we escaped the unending snow and ice in New England to arrive at the Westin Lagunamar Ocean Resort. It is as beautiful as the photos show with multiple pools, hot tubs, a white sand beach, and well kept grounds that even include an interesting Mayan ruin worth visiting. The staff is very helpful and friendly, particularly the doormen...

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Helpful?
Thank Nancy A
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We would like to thank you for posting this amazing review and sharing your nice pictures of the resort, we are glad to know that you really enjoyed and had a Westin Lagunamar experience. We look forward to welcoming you near future! Sincerely, The Westin Lagunamar Management Team

Toronto, Canada
Reviewed 5 March 2015

Beautiful location, beach, and infinity pool. Restaurants are hotel restaurants but right across the street/in walking distance from many great restaurants and shopping. Plus have your own kitchenette and laundry facilities. No sales pressure to buy.

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Helpful?
Thank Petiebear
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We appreciate nice comments like yours, and we thank you for taking the time to post your review. At Westin Lagunamar is priority to meet our guest’s expectations and give you the best Westin Experience. We look forward to welcome you near future, The Westin Lagunamar Management Team.

Torrington, Connecticut
Reviewed 3 March 2015

We have been to Westin Lagunamar five times since 2009 and it has become our favorite Starwood property. We spent 11 nights there at the end of January 2015 and can't wait to go back. Here are some tips and info for first time visitors. 1. Be sure to fill out the top and bottom of the customs form they...

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Helpful?
14Thank cooldj23
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you very much for your detailed and kind review, we love to read this kind of comments with such a helpful tips and recommendations, the best part is that you were very happy during your stay. We love to provide our guest with a renewing and relaxing experience. We look forward to welcoming you near future! Sincerely,...

Ottumwa, Iowa
Reviewed 3 March 2015

Located in the Hotel Zone, this resort was spectacular. From the Pool that went from the lobby to the sand complete with a swim up bar, two pool side resteraunts and a water slide for the kiddies, OK I went down it a few times myself and it was great fun. The staff was very accomadating as was the personal...

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4Thank BHENDRED
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We would like to thank you for taking the time to post this great family experience! We are glad to read that you had a fabulous vacation in our resort, the location we have is the best and we are always looking forward to exceed our guest expectations, please come to visit us again soon! Warm Regards from...

Reviewed 3 March 2015

When you pay in a hotel 430 U.S dollar a night you expect a high quality service and experience. Nevertheless staying at your hotel was the worst experience I have ever had in resort around the world. When I arrived (27 of February 2015) the clerk At the front desk did not have any information about the medical conference that...

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Helpful?
6Thank Mario Antonio M
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Please accept our apology for the inconvenience at your check in, the service you received is certainly not indicative of what we want to provide to each of our valuable guests like you. Your comments are very welcome and taken care with the proper manager. Please contact us to for further information regarding your inconvenience and your next...

Reviewed 3 March 2015 via mobile

The staff is awful. Not able to sugar coat that at all. 1) we reserved a car with the hotel team prior to our arrival and asked for an infant car seat. When we arrived the car was not ready and when it was there was no infant car seat. I appreciate this service is a 3rd party, but seeing...

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Helpful?
3Thank Chad D
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: Please accept our apology for the inconveniences that arose during your stay, these shouldn´t be happening in our resort and we want you to know that your feedback is very important to us. Give us the opportunity to welcome you back in the future so we can provide you with a stay and experience that exceed your expectations....

Chicago, Illinois
Reviewed 2 March 2015

We spent a short 4-night stay at this great property in Cancun. The service, as usual, was excellent. During our stay I had some specific dietary needs and the staff went out of their way to accommodate them. Every room has a wonderful view and we fell asleep every night to waves crashing against the shore. Sheer bliss from our...

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Helpful?
1Thank Sande-Tony
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for coming to our beautiful resort, we are glad to know that we met your expectations and you are definitely coming back soon!! Saludos from sunny Cancun The Westin Lagunamar Management Team

Chicago, Illinois
Reviewed 1 March 2015

I spent a few days here and was pleasantly surprised with how amazing it was! The rooms were beautiful and clean, the service was fantastic, the pool was amazing! I would absolutely stay at this location again!

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2Thank jessbeldner
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for your nice review, we hope to welcome you near future to provide you with a Westin Lagunamar Experience, we are glad to know that you enjoyed our facilities and your room. Please comeback to visit us soon! Warm Regards, The Westin Lagunamar Management Team

Cleveland, Ohio
Reviewed 1 March 2015

We spent a long (family) weekend in Cancun in February and this hotel was great. We did not eat dinner there, but the breakfast, lunch bar, poolside lunch service, concierge, were all awesome. My wife and son both had hour-long massages and they said "thank you- ahhh". I was there to unplug and go para-sailing (which was AWESOME and is...

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Helpful?
Thank 73GaryG
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear guest, We would like to thank you for taking the time to post these amazing comments, we are glad to welcomed you and your family and reading that you enjoyed our facilities very much. Please come back soon to have another Westin Lagunamar Experience. Sincerely, The Westin Lagunamar Management Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 

Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €208 - €417 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Reservation Options:
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin
Hotel Style:
#12 Family Hotel in Cancun
#12 Spa Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Luxury Hotel in Cancun
#13 Romantic Hotel in Cancun
#23 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and other travellers.
426 questions
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Questions? Get answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room in the main building.”
 of 5 bubbles JCTRAVELMAN, 7 Dec 2016 | Read review
“I asked for higher floors for the ocean view.”
 of 5 bubbles dif289, 5 Dec 2016 | Read review
“Bilding 9 or 11”
 of 5 bubbles travelleruk27, 5 Dec 2016 | Read review
“There is not a bad room at Lagunamar. All rooms have sea views.”
  • Marco & Webster are the best! But so is the view from the room
 of 5 bubbles lmp40, 5 Dec 2016 | Read review
“Higher floors have better views. Buildings 11-14 seemed to be quieter.”
 of 5 bubbles Classicalgirl, 5 Dec 2016 | Read review
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