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The Westin Lagunamar Ocean Resort Villas & Spa

Travellers' Choice award winner
#12 of 183 Hotels in Cancun
GreenLeadersGold level
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The Westin Lagunamar Ocean Resort Villas & Spa
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4,735 Reviews from our TripAdvisor Community

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Showing 4,195: English reviews
Maryland
Level Contributor
6 reviews
Reviewed yesterday NEW

I bought a one bedroom timeshare a few years back, and then i bought 2 more so that i could stay here 3 weeks in a row. All these units are very nice, the housekeeping is excellent and people are very friendly. If you are renting, it is worth your money to spend you few nights here with jaccuzi, sauna... More 

Helpful?
Thank soumen
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed yesterday NEW via mobile

Great place to stay for a vacation. Came here our birthdays celibation. I gave my wife dinner on the beach. Food was delicous. I have never been so well taken care of at a hotel or resort. Everyone from the front desk to the matainence staff gave the very best service. I had an issue with the hot water in... More 

Helpful?
Thank Russell L
Cypress, California
2 reviews
Reviewed yesterday NEW

From the moment you arrive in lobby, you're treated like family - everyone on the staff really goes out of their way to make you feel at home! The concierge staff especially (and Claudia in particular) are willing and able to assist you with all your excursion needs: they provide honest and helpful advice on activities/excursions, make all your reservations... More 

Helpful?
Thank pkdelaney
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

My husband and I are owners and have been coming to this property for the last 1/2 dozen years. This year was the first that Marriott has taken over. A great place got better in terms of the quality of the food and some refreshing of the property. The food prices are reasonable (you don't feel like you're being overcharged).... More 

Helpful?
1 Thank 3cattravellers
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: Thank you for posting your comments, and we are glad we were able to solve the air-conditioning issue. Thank you for your loyalty and preference. We hope to welcome you back soon! Warm Regards from Cancun The Westin Lagunamar Management Team More 

Ocean County, NJ
Level Contributor
119 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 3 days ago NEW

Recently stayed five nights at the Westin Lagunamar in Cancun. If you are searching for a resort to stay in Cancun, the Westin Lagunamar is one of the best. Located in the hotel zone, this Villa Resort is about 20 - 25 minutes from the airport. The resort, which is right on the beach, has 4 pools one of which... More 

Helpful?
1 Thank GSP67
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: Thank you very much for your detailed and kind review, we love to read this kind of comments with such a helpful tips and recommendations. We look forward to welcoming you near future! Sincerely, The Westin Lagunamar Management Team More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

The Westin Langunamar Ocean Resort and Spa was spectacular and the service was top-notch. An airplane at the Cancun airport somehow ran over my husband's suitcase and destroyed it, but fortunately, his clothes/shoes were okay. Southwest gave him a duffle bag as a temporary replacement and a claim form for reimbursement. The Westin felt bad about what happened to his... More 

Helpful?
1 Thank Darlene R
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: We would like to thank you for sharing your comments and feedback. We assure your comments will be share with our Staff; we are delighted to read that we meet your expectations and Judith was excellent. Looking forward to welcome you back soon! Regards. The Westin Lagunamar Management More 

Rydal, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

The most amazing trip with tons of relaxation amidst the most beautiful hotel with an incredible view of the ocean & infinity pool!!! The staff could not do enough to make you feel comfortable & welcome!! A special shout out to Gonzalo at the pool bar Lomelli the pool concierge & Laura in the market!! They just were so incredible... More 

Helpful?
1 Thank debbiec1239
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: We are glad and happy to read your review, that is exactly the reason we look forward to exceed your expectations and give you the Westin Experience you deserve; staff who goes beyond the limits to help our valuable guests, all these becomes a Westin Lagunamar experience. we hope to welcome you near future! Warm Regards, The Westin... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

Family of four (boys ages 14 and 11) stayed four nights in July. We had a one bedroom unit. Room was nicely furnished and modern. The view was amazing. We all enjoyed the pool, beach and swim up bar. My teenager liked lounging on the beach and watching the waves and volleyball game. My younger son enjoyed boogie boarding. Breakfast... More 

Helpful?
2 Thank 93rach
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

We would like to thank you for taking the time to post these comments, we are glad to welcome you and your family and reading that you enjoyed our facilities very much. Please come back soon to have another Westin Lagunamar Experience. Sincerely, The Westin Lagunamar Management Team More 

Chicago, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

Our family has thoroughly enjoyed our stay at The Westin Lagunamar Ocean Resort. The ocean views and pools are fantastic. The concierge, specifically Karissa, helped us find the perfect activities for our trip. The wait staff at the restaurants were incredibly friendly and helpful and always went above and beyond to meet and exceed our needs, particularly, Jessica and Armondo.... More 

Helpful?
1 Thank CFL78
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: Thank you so much for posting this nice review, we are glad to know that our staff meet and exceed your needs. Please come back to visit us soon. Sincerely The Westin Lagunamar Management Team More 

Coldwater, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Senior couple and we stayed on 5th floor towards beach. Fantastic view. We had a studio. It had plenty of kitchen and room. We walked to the next light left out front and there is a shopping center with a grocery store upstairs. Good value on everything. There is also a mall across the street. We went to the movie... More 

Helpful?
3 Thank 111patty
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear guest: Thank you for your nice comment. We are delighted to know that you enjoyed our resort and your stay was relaxing. Please come back soon! Sincerely, The Westin Lagunamar Management Team More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 

Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €209 - €432 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Reservation Options:
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin
Hotel Style:
#12 Luxury Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Family Hotel in Cancun
#12 On the Beach Hotel in Cancun
#13 Romantic Hotel in Cancun
#23 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and other travellers.
423 questions
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Questions? Get answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have ocean views”
 of 5 bubbles soumen, 2 Dec 2016 | Read review
“All the rooms have great views but I would get one furthest from the elevators - they're a little noisy.”
  • Sunrise on the beach in front of the hotel
 of 5 bubbles pkdelaney, 2 Dec 2016 | Read review
“I stayed in Building 6. Very good location with view of infinity pool, beach, and sunrises. Request a high floor for a better view.”
 of 5 bubbles GSP67, 30 Nov 2016 | Read review
“I enjoyed the oceanfront room, but it is on the windier side of the hotel.”
  • View from the balcony of my hotel room
 of 5 bubbles 871darlener, 30 Nov 2016 | Read review
“We stayed on the 6th floor”
 of 5 bubbles ktravel737, 25 Nov 2016 | Read review
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