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Santa Clara

Avenida Insurgentes No. 1 Centro Historico, San Cristobal de las Casas 29290 Mexico
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Traveller (55)
Room & Suite (15)
Pool & Beach (2)

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About

#54 of 106 hotels in San Cristobal de las Casas
Location
Cleanliness
Service
Value
Beautiful colonial house, unique in the city, built in the 16th century, and the best location just down town, we have 38 rooms with tv by cable, wifi, private bathrtoom, and phone. we also have restaurant, bar and cafeteria with live music on weekends
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Restaurant
Airport transportation
Concierge
Non-smoking hotel
Breakfast available
Shuttle bus service
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Classic
Centrally Located
79Reviews1Q+A4Room tips

Reviews
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JONO5K1 wrote a review May 2020
London, United Kingdom232 contributions64 helpful votes
I've lived here and visited many of the restaurantd/cafes within the historical centre and its extensive circumference. This hotel is the type of tourist-trap that gains business purely based on its location, which sadly allows for its survival. Populated by tour parties who are placed here simply because they're often too ill informed to personalise their holida's for the better, this hotel serves disgusting frozen/microwaved food at ludicrous prices much to the ignorance of its elderly guests. It's probably one of the most "known" places in town. In short, it is an atypical exploitative business that one always finds no matter what destination one may visit. Look at Google's reviews with a pinch of salt. Realistically its a 3-star establishment with sub 3-star reviews.
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Date of stay: May 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Dan A wrote a review Nov 2019
Fort Pierce, Florida16 contributions11 helpful votes
Very nice place, close to a lot of restaurants. Evenings were cool so the lack of an AC in the room was not an issue. We stayed 4 nights and really enjoyed walking the square and neighboring streets during the evenings. Staff was generally friendly but few spoke English and we spoke little Spanish. Late night noise from the restaurant and square was loud.
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Date of stay: October 2019
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Marco_Polo499 wrote a review Mar 2019
Milan, Italy274 contributions526 helpful votes
As many other hotels in San Cristóbal, also the Santa Clara Hotel is an antique colonial mansion; the interior is nice and colourful, but there can be noise, and the lack of modernity in the infrastructures and in the furnishings may cause some discomfort. The Santa Clara Hotel is located right in the Zócalo, and its great position compensates for any other possible drawbacks. The interior of the hotel is certainly beautiful. According to the web site of the hotel, this historical building dates back to 1532 AD, and was built by Diego the Mazariegos, the Spanish captain who conquered the Chiapas region; presumably it was his residence. The rooms are arranged around the large courtyard, and some of them have a view to the Zócalo. Fixtures and furniture are all made of solid wood, including the doors, the windows, the floor, the beams supporting the ceiling, the beds, the wardrobe and any other piece of furniture; the look is pleasant, and there is the feeling of living in another era. There are rooms of different qualities: the more attractive and the larger ones are those facing the Zócalo, which are also provided with an external window; other rooms may be much smaller (as it was mine, really minuscule) or with rather primitive bath facilities (in my room the sink was installed inside the bedroom). The rooms facing the courtyard may be disturbed by noise in case that an event is taking place there, or if some rude guests make a din in the courtyard. The positive aspects of the hotel are the following: 1) Best location in town 2) Very nice interiors, “colonial” style 3) Moderate prices. There are also some downsides: 1) There are no safe-deposit boxes, neither in the room nor at the reception; customers shall therefore keep all their valuables with them, and this is not a healthy practice, since the safety in the region is not optimal 2) The hotel enforces the rule that no food or beverage can be brought into the room, and a penalty of 300 Pesos is imposed on customers who breach it. Clear warnings in this regard are posted at the reception and in the room. I was however assured that I could safely take into the room a bottle of water or a bar of chocolate! 3) Some types of insects can easily enter the rooms. One day I left a bar of candy-sugar on the table, and upon my return the table was teeming with ants. This is possibly the reason of not allowing food in the rooms. 4) On check-out, the hotel was unable to provide an invoice (“we don’t have the appropriate forms”, I was told); I only got a small piece of paper stating the lump amount of money that I had paid to the hotel. 5) Nobody makes any effort to appear friendly or welcoming. All in all, the hotel is more or less equivalent to a 3-star European hotel of very moderate quality. Nevertheless, staying at this hotel is very practical and reasonably cheap. Don't however expect an unforgettable experience.
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Date of stay: February 2019
Cleanliness
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hunabku wrote a review Jul 2018
Playa del Carmen, Mexico55 contributions36 helpful votes
While the location of this hotel is great, the accomodations are not as advertised. We booked what is described as a three bedroom suite with two bathrooms for a group of five people, only to find out upon arrival it was a single room with three beds in it and a 1 bathroom. They did have three double rooms available which we had to pay the difference for. All three rooms were on the top floor (3rd) with very poor air circulation. In the afternoon, the rooms get hot and the heat from the tile roof can be felt on the ceiling of the rooms. Even with all the windows open the rooms it didnt cool down until 3 or 4 in the morning. We often had to prop the door open to get enough cool air to be comfortable enough to sleep. The water pressure is dismal and I dont think I ever got all the shampoo out of my hair. They also advertise "It features an outdoor swimming pool" which is a not true. The pool has been completely cemented over as you can see in the photo I attached to this review. Also, half the time I walked by the front desk the front desk staff are sitting there streaming videos on the computer, so that gives you an idea on the mgmt of this place. I do have to say the cleaning staff do a great job of cleaning this old hotel and our room was cleaned well every day. We will not stay here next time we visit San Cristobal.
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Date of stay: July 2018Trip type: Travelled with friends
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Veronica014 wrote a review May 2018
Bucerias224 contributions50 helpful votes
Our visit to San Cris was a big disappointment due to just about all the churches and the Cathedral being closed following upon earthquake September 2017. And it rained on the big market Sunday. However the plus side was this fabulous hotel, with its central location amazingly only 820 pesos a night. Built early 16th century, Super comfy bed, wooden floor, thick rafters but with a modern bathroom. Perfect combination! Central courtyard, nice paintings, very interesting. Helpful reception. Car parking was free but it was about 15 blocks away and required someone to accompany to open the gates. Breakfast/dinner available but not included.Just up the street were two really good and cheap eating places. Good wifi in room.
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Date of stay: April 2018
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Trip type: Travelled as a couple
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Justin M wrote a review Jun 2017
22 contributions14 helpful votes
If you want 5 star luxury, the Santa Clara might not suffice for your preferences. But if you like staying in a piece of history with great amenities, location, and comfort, then Santa Clara excels on all fronts. Historically the building dates back to the colonial period of the city, spanning over four centuries if I'm not mistaken. But don't worry, the building is tastefully updated, preserving the old world charm while creating a clean comfortable stay. Location- it's right on the zocalo. Literally no better location to be had in San Cristobal. And thankfully the rooms are situated back off the street so you can count on a quiet night sleep. Beds, linens, bathrooms, towels, etc were all quality and clean. Hot water worked well to warm the bones after a damp chilly night out. There is a restaurant adjoining the hotel that looked good, I just prefer to venture off the beaten path for meal. The continental breakfast served by the restaurant was enjoyable one morning. The hotel staff was courteous, not bubbly but professional. There is a tour agency within the hotel lobby that I've used to make trips to Chamula. They offer services to all tourist destinations in that part of Chiapas. This was my third stay in the Santa Clara, and I will return.
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Date of stay: June 2017Trip type: Travelled with friends
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Karen C wrote a review Mar 2017
13 contributions2 helpful votes
We went with a group of 30 . The location is prime but the service is terrible. In the check out they need to check and count pillows, towels, key and TV control room by room. It took more than 45 minutes to check out,even we told them the night before we need to leave early and they could send an e mail regarding any comments or extra charges. The manager was always unavailable (Excuses: arrives at 10.00 am, having lunch, left early).
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Date of stay: March 2017
Value
Cleanliness
Service
Trip type: Travelled with family
Room Tip: Rooms in the back eg 264 etc are less noisy as they have live music every night in the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Daniel T wrote a review Sept 2016
Jerusalem, Israel37 contributions18 helpful votes
The hotel is tight on the zocalo plaza - excellent location! The stuff were realy nice and kind. There is no breakfast included. The room was very clean but without any air conditioning or fan, but you really don't need it.
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Date of stay: September 2016Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Perry P wrote a review Mar 2016
Kalamata, Greece48 contributions48 helpful votes
Location in s the best you can get.Nice staff,very very poor internet,no breakfast,the y can get you parking for free.they had every day 2 towels in a room of four people.Small room,no air condition,and it's tough when in San Cristobal it's around 40c.
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Date of stay: March 2016
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Service
Sleep Quality
Trip type: Travelled with friends
Room Tip: Ask for a room with a/c if there is one.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Brisbane45 wrote a review Feb 2016
Brisbane Region, Australia4 contributions7 helpful votes
First impression really good. And lasted most of the time. Had minor issues on the way, but wouldn't stop me to come back another time. They had great informations about the city. Beds comfy enough. So is the location.
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Date of stay: February 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
€57 - €68 (Based on Average Rates for a Standard Room)
LOCATION
MexicoSouthern MexicoChiapasSan Cristobal de las Casas
NUMBER OF ROOMS
38
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SANTA CLARA - Hotel Reviews & Price Comparison (San Cristobal de las Casas, Mexico) - Tripadvisor

Frequently Asked Questions about Santa Clara
Which popular attractions are close to Santa Clara?
Nearby attractions include Mirador de la Escuela SolMaya (0.4 km), Iglesia del Cerrito (0.3 km), and Templo del Carmen (0.3 km).
What are some of the property amenities at Santa Clara?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Santa Clara?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Santa Clara?
Yes, free parking is available to guests.
What are some restaurants close to Santa Clara?
Conveniently located restaurants include Cacao Nativa, Come Sano Restaurant San Cristobal, and Te Quiero Verde.
Does Santa Clara have airport transportation?
Yes, Santa Clara offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Santa Clara located near the city centre?
Yes, it is 0.5 km away from the centre of San Cristobal de las Casas.
Is Santa Clara accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.