We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Palacio de Moctezuma

Traveller (17)
Room & Suite (6)
Traveller (17)
Room & Suite (6)
Dining (1)
Overview
Avenida Benito Juarez No. 16, San Cristobal de las Casas 29200 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Restaurant
Airport Transportation
Business Centre
2.5 Star accommodation
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]}}
Reviews (93)
Filter reviews
26 results
Traveller rating
1
12
6
4
3
Traveller type
Time of year
LanguageEnglish
More languages
1
12
6
4
3
See what travellers are saying:
FilterEnglish
Updating list...
1 - 5 of 26 reviews
Reviewed 30 August 2018

You should find better solution for less money in San Cristobal. Rooms are old and dirty, i have found a lot of hair in my bed (even if beds are huge). Generally, the hotel is not in a very good condition and some renewals should...More

Date of stay: August 2018
Thank Saraturbo
Reviewed 28 July 2018 via mobile

Stayed here with Tucan Travel. My grandson and I shared a double room with two large beds. It’s the best hotel we’ve had but certainly not good. Plenty of hot water. Room cleaned each day - stayed for 3 days! Central position.

Date of stay: July 2018
Thank ElaineG32
Response from Brenda S, Director de Relaciones con Clientes at Hotel Palacio de MoctezumaResponded 29 July 2018
Google Translation

Gracias

Reviewed 23 May 2018

Traveled here with Tucan Travel- we all got sick, even the tour leader. Worked out it had to be the hotel as it was the only place we all ate (for breakfast) the two options for breakfast are eggs and pancakes both come with a...More

Date of stay: March 2018
Thank Kallie G
Response from Palacio D, Gerente at Hotel Palacio de MoctezumaResponded 24 May 2018
Google Translation

Hola, Buenas tardes. Antes que nada espero que estén muy bien, el equipo de palacio de moctezuma ha leído la...More

Reviewed 5 April 2018

I stayed here three nights while on a Tucan tour. The quality was fine, typical for Latin America, and I would stay here again. There were no issues with the room, I slept well, and breakfast was good. The location is about 5 minutes from...More

Date of stay: March 2018
Thank mark_SydNSW
Response from Palacio D, Gerente at Hotel Palacio de MoctezumaResponded 6 April 2018
Google Translation

Muchas gracias!!! Estamos para servirle.saludos cordiales desde san cristobal de las casas.

Reviewed 16 March 2018

I was going to give this place 4 stars until I got in the shower in the morning. The water was cold. This is a cold town in the winter (it was 6C last night) and the last thing you need in the morning is...More

Date of stay: February 2018
Thank ron d
Response from Palacio D, Gerente at Hotel Palacio de MoctezumaResponded 19 March 2018
Google Translation

Gracias por sus comentarios lo tomaremos en cuenta! saludos

View more reviews
About
Hotel class
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Airport Transportation
Business Centre with Internet Access
Non-Smoking Hotel
Pool
Beachfront
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
49
Price range
US$36 - US$63 (Based on Average Rates for a Standard Room)
Location
Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
49
Price range
US$36 - US$63 (Based on Average Rates for a Standard Room)
Location
Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Photos
Traveller (17)
Room & Suite (6)
Dining (1)
Family and Play Areas (7)
Nearby
Nearby HotelsSee all 78 nearby hotels
Palace SCLC Hotel & Brewery
18 reviews
.03 km away
Hotel Don Quijote
103 reviews
.04 km away
Docecuartos Hotel
180 reviews
.08 km away
Casa Santa Lucia
219 reviews
.09 km away
Nearby RestaurantsSee all 435 nearby restaurants
Taniperla
96 reviews
.07 km away
Tierra y Cielo Restaurante
712 reviews
.10 km away
Cacao Nativa
291 reviews
.15 km away
Asiarico7
124 reviews
.17 km away
Nearby AttractionsSee all 139 nearby attractions
Foro Cultural Kinoki
144 reviews
.22 km away
Arteria Chiapas
25 reviews
.28 km away
Puro Mexicano Mezcaleria
25 reviews
.04 km away
Huellas que Trascienden
26 reviews
.05 km away
Questions & Answers
Ask a question
geoff m
24 August 2018|
AnswerShow all 2 answers
Response from ron d | Reviewed this property |
Me again - I just remembered. We did not get laundry done there - it was at a place a place nearby. When you come out of the hotel, turn right. The laundry is a few minutes walk away on the same side of the road. As I... More
0
Votes
Room Tips
"Make sure the hot water is working"
rond686
16 Mar 2018
Read review
"check the room before taking the key. no elevator so better choose ground floor"
morchyshu
6 Mar 2018
Read review
"Ask to see the room before you sign up."
CaboSanLucasCocinera
16 Sep 2016
Read review
"Rooms on 4th floor away from stairwell are very quiet, with balcony & chairs to sit on"
DianneKamerling
3 Jun 2016
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing