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You should find better solution for less money in San Cristobal.
Rooms are old and dirty, i have found a lot of hair in my bed (even if beds are huge).
Generally, the hotel is not in a very good condition and some renewals should...More
Stayed here with Tucan Travel. My grandson and I shared a double room with two large beds. It’s the best hotel we’ve had but certainly not good. Plenty of hot water.
Room cleaned each day - stayed for 3 days!
Date of stay: July 2018
Response from Brenda S, Director de Relaciones con Clientes at Hotel Palacio de MoctezumaResponded 29 July 2018
Traveled here with Tucan Travel- we all got sick, even the tour leader. Worked out it had to be the hotel as it was the only place we all ate (for breakfast) the two options for breakfast are eggs and pancakes both come with a...More
Date of stay: March 2018
Thank Kallie G
Response from Palacio D, Gerente at Hotel Palacio de MoctezumaResponded 24 May 2018
Hola, Buenas tardes.
Antes que nada espero que estén muy bien, el equipo de palacio de moctezuma
ha leído la...More
I stayed here three nights while on a Tucan tour. The quality was fine, typical for Latin America, and I would stay here again. There were no issues with the room, I slept well, and breakfast was good. The location is about 5 minutes from...More
Date of stay: March 2018
Response from Palacio D, Gerente at Hotel Palacio de MoctezumaResponded 6 April 2018
Estamos para servirle.saludos cordiales desde san cristobal de las casas.
I was going to give this place 4 stars until I got in the shower in the morning. The water was cold. This is a cold town in the winter (it was 6C last night) and the last thing you need in the morning is...More
Date of stay: February 2018
Thank ron d
Response from Palacio D, Gerente at Hotel Palacio de MoctezumaResponded 19 March 2018
Gracias por sus comentarios lo tomaremos en cuenta!
Me again - I just remembered. We did not get laundry done there - it was at a place a place nearby. When you come out of the hotel, turn right. The laundry is a few minutes walk away on the same side of the road. As I... More
Me again - I just remembered. We did not get laundry done there - it was at a place a place nearby. When you come out of the hotel, turn right. The laundry is a few minutes walk away on the same side of the road. As I remember, it was not especially cheap.