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Holiday Inn Express Hotel & Suites at the WTC

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Holiday Inn Express Hotel & Suites at the WTC
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362 Reviews from our TripAdvisor Community

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Showing 84: English reviews
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Wellington, New Zealand
Reviewed 1 week ago via mobile

I stayed here a week on business. Great location close to metrobus Poliforum, department store, big supermarket, good restaurant choices outside hotel. But there was no fridge or kettle or armchair in my room, just a bed and small desk with office chair. There was a coffee machine which you could theoretically use to make tea if you didn't mind...

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Helpful?
Thank Kiwifrogs
Gloucestershire, United Kingdom
Reviewed 2 weeks ago via mobile

The first night we arrived was not great: hotel cancelled our reservation as something went wrong with the card. My husband is a Spire Elite member of IHG, so you could suppose he always pays for staying accurately, but that didn't help. Reservation was cancelled without any notification (email was available). The reaction of staff was amazing: they behavioured like...

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Thank Elena J
Switzerland
Reviewed 3 weeks ago

This is not only one of the worse hotels (of such kind) but also a very bad one as per the Holiday Inn chain. everything is poor from the reception, waiting room, meeting room to the room ifself with so bad infrastructure in general ! I don t even talk about the breakfast (unfortunately I stayed there for 10 days...

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Helpful?
Thank Duke007_10
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Hi Duke007_10, Thank you for taking the time to share your recent experience at our hotel. While we appreciate your generous individual ratings toward our property's overall cleanliness, we absolutely regret to learn that you did not fully enjoy your stay due to the overall state of our infrastructure including the quality of food served during breakfast. Allow me to...

Chicago, Illinois
Reviewed 8 November 2016

My room came with some good amenities: small fridge with a couple of free beers, coffee maker, microwave and a small safe. Overall it was spacious, well lit and had the expected features such as closet, mirrors, etc. The finishes and plumbing were all a bit rough by US standards: the sink was small, didn’t drain well and didn’t yield...

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Helpful?
1Thank Richard D
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Richard D, We appreciate your visit and the time you have provided to leave a thorough account of your stay. Your comfort and satisfaction are our business and for that, we regret to learn that we failed to meet your expectations in terms of soundproofing along with the bathroom fixtures and plumbing conditions in your assigned room. On a...

Reviewed 17 October 2016

At arrival my first impression of the hotel was quite good, Clean well organized, every corner smells good, like brand new carpet kind of smell so I was quite happy. Then I saw one of 3 elevators out of service, I didn’t mind and went upstairs to my room, Once there I found nice very comfy beds, they looked clean...

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Helpful?
Thank Guilek A
Dinuba, United States
Reviewed 10 October 2016

the front desk needs to have a better knowledge of how IHG operates to provide the best or better service on understanding the needs from each customers on early arrivals, I was told i was going to be charge for early arrival and being so tired from my long air travel I accept and was ask to wait for 40...

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1Thank Jesse G
Adrian C, Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Jesse G I feel very sorry by the dire situation that unfortunately presents. One day before your arrival date, we had a close 100% occupancy and that's the reason why it could not provide the early check in. Another problem is that there was a lack of communication with the information. It would have been better than you knew...

Reviewed 3 September 2016

This hotel is steps away from the World Trade Center and many restaurants. The staff is very courteous.Rooms are very standard but nice, I didn't find the beds and pillows very comfortable, but they are ok. Breakfast was also good enough. The location is very good if you are going for business. Make sure you have pesos, taxis and small...

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Helpful?
Thank sagapotravel
Adrian C, Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear sagapotravel. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Sincerely, Adrian C Gerente de Recepción Hotel Holiday Inn Express Mexico City at the WTC

Los Angeles, California
Reviewed 19 August 2016

I stayed here in March 2016 during a convention at the WTC. The hotel doesn't really have a "wow" factor but it's perfect for business travel except for the internet connection. That was my only complaint. Unfortunately it's a big/little complaint. It was slow and spotty. The hotel itself was very clean and the staff was friendly. They provide bottled...

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Thank musical2016
Adrian C, Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Thank you so much for your review of our hotel, Holiday Inn Express Mexico City at WTC. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We are always working hard to improve internet connection, wich we know that is basic and primary. We hope you will...

Monterrey, Mexico
Reviewed 10 August 2016

My office is just four blocks away but that's not the reason I stay at HI Express Dakota. There are plenty of other hotels in the same block. Quality, Service, excellent breakfast included not to mention the breakfast staff that take very good care of me. The gym is one of the best in the hotel category. Ice machines on...

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Thank chris b
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Chris B, We hope you are very well. Thank you for staying at Holiday Inn Express & Suites at WTC once again! We are glad to know that you stayed with us because of the excelent service provided by all our staff as well as the gym, the breakfast and cleanliness of the rooms, we are delighted to be...

Henderson, Nevada
Reviewed 23 July 2016

It was a very good priced opportunity, very close to my meetings. It has a gym good enough for me and a great taco shop in front. Breakfast is very basic but included in the price. Staff super friendly. Fixed all i requested immediately: More coffee and more towels and refused a tip! The only weird thing was after the...

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Helpful?
Thank ShrimpBucket
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear ShrimpBucket, We hope you are very well. Thank you for choosing Holiday Inn Express & Suites at WTC for your recent stay. We are glad to know that you enjoy the services provided as well as the service offered by the staff and the location of the hotel. We hope to have the pleasure to welcome you back soon....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites is strategically located in the World Trade Center complex, in the financial and commercial district of Mexico City. Entertainment, shops and restaurants in a walking distance - Well-appointed guestrooms, Wireless Internet access, Gym and Terrace. 31 family Suites with breakfast table, microwave, coffee maker, and minibar. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites at the WTC

Address: Calle Dakota 95 | Col Napoles, Mexico City 03810, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: €73 - €128 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites at the WTC 2.5*
Number of rooms: 217
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Also Known As:
Holiday Inn Express Hotel And Suites At The Wtc
Holiday Inn Mexico City
Mexico City Holiday Inn
Holiday Inn Express Hotel & Suites At The WTC Mexico City
Hotel Style:
#66 Business Hotel in Mexico City
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites at the WTC staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay out avoid this hotel”
 of 5 bubbles guileka, 17 Oct 2016 | Read review
“NO lleguen antes de el check in porque no saben tratar al los clientes”
 of 5 bubbles 80jesseg, 10 Oct 2016 | Read review
“If you are looking for a luxury room, the Holiday Inn Crown is in the same building.”
 of 5 bubbles X3446TEchrisb, 10 Aug 2016 | Read review
“Request room with King Bed. There are a handful of them but if you don't get one prepare for a cramped room with a small bed.”
 of 5 bubbles WKNY, 26 Jun 2016 | Read review
“get a room next door”
 of 5 bubbles grupoglmg, 29 Mar 2016 | Read review
5 of 5