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Holiday Inn Express Hotel & Suites at the WTC

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Traveller (155)
Room & Suite (92)
Dining (9)
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Overview
  • Excellent24%
  • Very good39%
  • Average21%
  • Poor9%
  • Terrible7%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Airport Transportation
2 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (474)
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1 - 5 of 100 reviews
Reviewed 2 weeks ago

I have stayed at Holiday Inn hotels in many countries with no problems. In this particular one I have stayed 3 times. In this last one, the employee at the front desk instead of running my card to leave the voucher open, she charged my...More

Thank gmbc76
Response from Elias G, Front Office Manager at Holiday Inn Express Hotel & Suites at the WTCResponded 2 weeks ago

Dear gmbc76, Thank you so much for your comments. Your feedback will help us to improve our services. We have made the necessary changes in order to prevent this situation. We offer you an apology for the inconvenience, at the same time we are pleased...More

Hotel's Favourite
Reviewed 16 November 2017

I just stayed in november with a co-worker in a double bed, it was quite clean and cozy, it is conviniently located a few meter from the WTC so I didn't need to use Uber, service was fine and breakfast okMore

Thank ivanfelixr
Response from Elias G, Front Office Manager at Holiday Inn Express Hotel & Suites at the WTCResponded 19 November 2017

Dear ivanfelixr, Thank you for bringing this to our attention. We appreciate your feedback and share these with our team so that we can continue to improve our services. We value your comments and hope to have the opportunity to welcome you back in the...More

Reviewed 5 weeks ago

I spend 2 night there on business trip the hotel is well placed just across the WTC which is very handy, the breakfast is very very basic and pretty poor! and on top of it you have to queue to have a seat if you...More

Thank Franck D
Response from Elias G, Front Office Manager at Holiday Inn Express Hotel & Suites at the WTCResponded 4 weeks ago

Dear Franck D, Thank you so much for your review to our hotel. We appreciate your comments and will share these with our staff in order to improve our services. We are sorry to know that you had a bad impression of us. We work...More

Reviewed 22 January 2018 via mobile

I have been traveling to Mexico City on business each month for over a year. After trying a few options I settled on this HIE as my home while in CDMX, due to its convenience to work, restaurants and transit. Not a fancy or thematic...More

Thank Jill J
Response from Elias G, Front Office Manager at Holiday Inn Express Hotel & Suites at the WTCResponded 23 January 2018

Dear Jill, Thank you for your kind review to Holiday Inn Express & Suites at WTC Mexico City. We are pleased to hear you enjoyed your stay with us. That is something our staff takes pride in. We appreciate your comments and will share these...More

Reviewed 2 October 2017 via mobile

It's a ver standard Holiday Inn, except the rooms have the sink outside the bathroom, right next to the bed which I had never seen before. The place was clean and neat. Had room service one night, decided on some arrachera tacos. They where ok....More

Thank Nikofino
Response from Elias G, Front Office Manager at Holiday Inn Express Hotel & Suites at the WTCResponded 4 October 2017

Dear HotelGringoPerdido, Thank you so much for your review of our hotel. We appreciate your comments and we wil share your feedback in order to improve our services. The hotel will be remodeled for the next year and we expect it will be more welcoming....More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Details
Price range
US$63 - US$149 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Spa Hotel in Mexico City
#66 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$63 - US$149 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Spa Hotel in Mexico City
#66 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (155)
Room & Suite (92)
Dining (9)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Questions & Answers
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Room Tips
"try to pick a room in a corner of the hotel as it seems there quieter"
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"Not sure I only saw 2629 that was OK"
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"Views arent exactly stunning from any angle. Its a city hotel."
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"Avoid this hotel."
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