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Based on my previous many experiences at the Crown Plaza hotels and brand, my expectation was always high.
Upon checking at the hotel, I would normally be greeted with a standard greeting because of my platinum level. I did not get greeted this way, but...More
Response from Carlos S, Manager at Crowne Plaza Hotel de MexicoResponded 5 April 2017
Thank you for taking the time to share your comments with us. I offer my sincere apologies for the general dissatisfaction of your stay as our staff and facilities did not meet your expectations. This is definitely not the image we would like...More
this was my second stay, a few months ago i thought it was an ok business class hotel, nothing exciting but ok for a couple of nights.
this time around i spent more awake time in the hotel and less time at night out on...More
Response from IHGService, Guest Relations Manager at Crowne Plaza Hotel de MexicoResponded 23 March 2017
Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the food, entertainment, and room cleanliness. I would like to apologize for any inconvenience these...More
Easy, safe 3 minute walk to World Trade Center, Pepsi Center many good restaurants.across the street or within a few block walk. Very helpful staff, many bilingual, comfortable room. Non-rush hour traffic to/from airport to hotel 20-30 minutes. Rest of day 1 to 2 hours.Excellent...More
Thank John Allan M
Response from Carlos S, Manager at Crowne Plaza Hotel de MexicoResponded 28 March 2017
Dear John Allan, we would like to thank you for your generous feedback and note with satisfaction that you enjoyed our product and services. Thank you again for sharing your experience. We look forward to seeing you soon.
My last review of this hotel took note of the terrible service in the lounge area. Glad to say that the service in this area has improved greatly. In the coffee area Alexandra was extremely accommodating . One morning went down to get coffee and...More
Thank Ronald S
Response from Calos S, Manager at Crowne Plaza Hotel de MexicoResponded 1 week ago
Dear Valued Guest, thank you for taking the time to share your comments with us. I offer my sincere apologies for the general dissatisfaction of your stay as our staff and facilities did not meet your expectations. This is definitely not the image we would...More
I liked the hotel. Staff was friendly, but the check-in experience was VERY bad. It was almost 1am coming after a very long trip only to wait for almost 30min standing waiting for an agent to attend to my request. Was very patient, but I...More
Thank Mo A
Response from IHGService, Guest Relations Manager at Crowne Plaza Hotel de MexicoResponded 11 March 2017
Dear Mo A,
First of all let me thank you for taking the time to write your review about your recent stay experience with us. I am glad to know that you found your overall stay good and for acknowledging our friendly staff. However, we...More
US$108 - US$201 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#18 Spa Hotel in Mexico City
#33 Luxury Hotel in Mexico City
#65 Business Hotel in Mexico City
Non-Smoking Rooms ,
Family Rooms ,
Accessible rooms ,
Smoking rooms available
Number of rooms
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