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Hilton Mexico City Santa Fe

Traveller (185)
Room & Suite (47)
Pool & Beach (26)
  • Excellent73%
  • Very good20%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
“hotel connects”(4 reviews)
“great hotel”(29 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
4 Star Hotel
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Offers from Hilton Mexico City Santa Fe
Special Offer: Double Points, Every Stay
Hotel deals
1 Apr2 Apr
1 room, 2 adults, 0 children
Standard Room
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Reviews (835)
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All reviewsthe executive loungehotel connectsgreat hotelroof top poolsmall malldiamond memberhotel is moderngreat roomsbusiness staybusiness districtbusiness or pleasurevery pleasant stayrestaurants and shopsexcellent stayroom servicefitness centerconcierge service
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1 - 5 of 383 reviews
Reviewed 3 days ago

great attention, at the front desk, concierge and restaurant. i got an upgrade, because Im a Hilton Honors member...the executive floor is the best, the food and drinks at the executive floor (9) is really good . i strongly recommend this hotel for business stays....More

Thank racrich2000
Response from Rafael T, Manager at Hilton Mexico City Santa FeResponded yesterday

Dear Racrich2000, We sincerely thank you for taking the time to write this fantastic review. Our front desk & Food and Beverage staff are, without a doubt, pieces of utmost importance in the heart of the house and our pride. We're thrilled you had a...More

Hotel's Favourite
Reviewed 11 January 2018

When you travel a lot you just appreciate the basics, good bed, decent shower and clean room. Well this hotel not only provides those above standard but excelled with friendly and helpful staff, marvellous executive lounge and just a quality hotel. I loved staying here...More

Thank Marco R
Response from Rafael T, Manager at Hilton Mexico City Santa FeResponded 15 January 2018

Dear Marco, We are very glad to hear your stay with us was a success! We put every effort into making every single guest feel as comfortable as possible. Do know we appreciate your review, and hope you´ll visit us again soon! And if you...More

Reviewed 1 week ago via mobile

I have stayed in a number of Hilton’s but the one in SAnta Fe Mexico City has understated class in service and making a guest welcome. Front desk staff Christopher, Cesar and Elena were courteous and always helpful. The Executive Lounge was handled very well...More

Thank Guillermo M
Response from Rafael T, Manager at Hilton Mexico City Santa FeResponded yesterday

Dear Guillermo M, We're certainly delighted you had a satisfactory stay with us. We will make sure to let our front desk staff know of your comments! We take a lot of pride in their work and hospitality as a key team in our staff....More

Reviewed 3 weeks ago via mobile

No complaints! Everything went well. They had my taxi ready for me as I had an early dep. room kept clean. Good burger and beer. Wish I had time for the rooftop pool and bar, beautiful! Located by a mall for shopping and restaurants (a...More

Thank Woodcrest55129
Response from Rafael T, Manager at Hilton Mexico City Santa FeResponded 2 weeks ago

Dear Woodcrest55129, We are very glad to know you enjoyed your stay with us and sincerely thank you for taking the time to write this review. We most certainly hope you get the chance to enjoy our (not trying to exaggerate) stunning rooftop pool and...More

Reviewed 3 weeks ago

This hotel is fantastic! The entire staff was super helpful across the board and you never felt that anyone had their hand out for a tip. When we arrived around 10 pm I didn't feel well and Christopher at the front desk immediately offered to...More

1  Thank Benita G
Response from Rafael T, Manager at Hilton Mexico City Santa FeResponded 3 weeks ago

Dear Benita G, Our sincere thanks for taking the time to write such a wonderful review. We take a lot of pride in our staff and your stay with us being everything you wanted it to be is our just reward! Very happy to hear...More

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Awards & Recognition
Certificate of Excellence
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Heated pool
Outdoor pool
Price range
US$108 - US$330 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Price range
US$108 - US$330 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (185)
Room & Suite (47)
Pool & Beach (26)
Dining (22)
Business Centre & Event Rooms (2)
Santa Fe
Few neighborhoods have undergone such enormous change
as Santa Fé, now a high-end destination with luxurious
residences, apartments, hotels, rooftop bars offering
incredible views and restaurants with extraordinary
cuisine. Garden Santa Fé mall has earned several
architectural awards for its design. This neighborhood
is the best choice for those looking to get fully
pampered by a romantic escapade.
Questions & Answers
Ask a question
Sylvia p
1 July 2017|
AnswerShow all 3 answers
Response from craig s | Reviewed this property |
I think in the mall attached to the hotel they have those services. My suggestion is to reach out to Karla Garcia the front desk manager of the Hilton -- she will know for certain.
5 July 2016|
Response from Michelle B | Property representative |
Dear Squirewas... Yes! we do have accesible rooms with roll in stall showers. If you have any further questions please feel free to let us know, I will be delighted to assist!
Google Translation
1 July 2016|
AnswerShow all 8 answers
Response from Gabriela A | Reviewed this property |
The Hilton Santa Fe has no view of downtown Mexico, which is some 20 km away. What you do see is Santa Fe, a much newer development, pretty much from any room.
Room Tips
"9th floor, executive floor."
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"our suite had 2 areas and surprisingly 2 bathrooms but not 2 separate rooms so ask if you require separate..."
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"Prefer the higher floors"
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"Higher Floors have less noise."
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