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W Mexico City

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W Mexico City
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843 Reviews from our TripAdvisor Community

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Showing 550: English reviews
Reviewed 11 January 2013

Let's start with the pros: 1. Good location: Polanco is a nice area, with restaurants, bars, the park, the archeological museums, auditorium and safe to walk around 2. Concierge is very helpful with good insider tips 3. Rooms on the highest floors are big with nice view over the city furnished with modern taste. Cons: 1. Temperature is very low...

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Helpful?
3Thank queen_s_bys
W_Mexico_City, Manager at W Mexico City, responded to this review

Dear guest We appreciate you taking the time to post such great feedback. Thank you for your comments about the quality and variety of our breakfast, the music and temperature at our lobby. This level of detail is important for us so we know exactly how we can improve for future experiences. Thank you for your review, please contact me...

New York City, New York
Reviewed 7 January 2013

I've stayed at many W hotels around the world but this one doesn't live up to the name. I was here for 2 weeks while on a business trip and unfortunately I was unable to get a proper nights rest. My first issue with this hotel was my bed, which felt like sleeping on bricks. The pillows were also useless...

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3Thank SL1NYC
W_Mexico_City, Manager at W Mexico City, responded to this review

Dear guest: Thank You for taking the time to provide us with the feedback about your stay with us. We have noted your comments regarding the comfort of the mattress and would like to apologize for not reaching your expectations, furthermore, we have also noted your comments regarding the level of disturbance coming from the other rooms and from the...

Miami, Florida
Reviewed 7 January 2013

this is the typical W hotel, but the rooms are big and comfy, not like in the Us that the rooms are all white and tiny! you will get a spacious rooms, with comgfy bed, very modern decor, and pretty views of the city, the service is very good, the spa was very nice and you can use the steam...

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Thank patty05
W_Experience_Manager, Manager at W Mexico City, responded to this review

Dear Patty We are very glad about your great comments and we thank you for takin the time to post them. We look forward to seeing you again really soon! Luz Madrid W Experience Manager

Reviewed 4 January 2013

Great Hotel! Beatiful. Modern, perfect location, great tequila bar! Comfortable and useful bedroom. Staff well trained and professional. A little to overpriced compared to other hotels in tha area, but still worth every penny.

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Thank Ivanzarif
W_Experience_Manager, Gerente at W Mexico City, responded to this review

Hi Ivanzarif We are truly thrilled about your great comments and we thank you for taking the time to post them. We look forward to seeing you again really soon and rest assure we will top your last experience! See you Luz Madrid W Experience Manager

London
Reviewed 4 January 2013 via mobile

One of the better W Hotels; super freindly service without trying to be achingly hip like in the US. Spacious open plan rooms with those on the higher levels having a great view over Mexico City which you can take in from the hammock in your wet room. Perfectly positioned for Polanca's high end stores with some great restaurants nearby...

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Thank LondonItchyfeet
W_Experience_Manager, Gerente at W Mexico City, responded to this review

Dear Londonltchyfeet You´re right !!! Enjoy the view of the city from the comfort of a typical Mexican hammock. It's definitely a unique experience, we’re glad you enjoyed it. Thanks for your comments and we look forwar to see you at W on your next visit to Mexico City. Luz Madrid W Experience Manager

Vancouver, Canada
Reviewed 2 January 2013

I'm starting to realize that the party vibe of the W hotel chain and the "Wherever, Whatever, Wet, Widiculousleness" alliteration is not for me. But, this hotel in Mexico city met our expectations in general. The room was nice and big and well appointed, if a bit dark, which extended into the barely-lit hallways. The hammock in the open plan...

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Thank Jonathan Y
W_Experience_Manager, Gerente at W Mexico City, responded to this review

Dear Jonnathan Y Thank you so much for taking the time to share your experience and observations. We definitely will take all the great, good and not so good and work with it so we can meet all of our guests expectations. Looking forward to welcoming you at any of our great hotel brands. Luz Madrid W Experience Manager

London, United Kingdom
Reviewed 30 December 2012

We booked to stay four nights at the W hotel Mexico City, but checked out after one night. (We moved to Four Seasons which we highly recommend.) The hotel is definitely dated and is in need of a refurb. The rooms are rather dark and lack natural light and we found the layout bizarre. The bathroom was an open plan...

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2Thank Neelam P
Geneva, Switzerland
Reviewed 23 December 2012

W Mexico - I heard - was the first W in Latin America ... Indeed it begins to be a little dated. But the rooms are still very spacious and well decorated. The lobby, gym and bar are great. The staff super friendly - including the French General Manager, very welcoming and professional. Location is perfect, and for that price...

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Thank AlexSwissTraveller
Whistler, Canada
Reviewed 22 December 2012

It seems like this W hotel is a bit long in the tooth. The hotel hasn't been refurbished for 5+ years so the rooms and furniture are getting worn and somewhat dated. Having said that, it is on par with other W hotels: attractive staff, mostly hipsters patrons and funkadelic decor. It's in a quiet and upscale part of town...

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1Thank jurajfox
Connellsville, Pennsylvania
Reviewed 19 December 2012

Very nice and chic hotel! The service and the staff are very helpfull. The bar at the main lobby have a great music and a lot of mexican girls The have a buffet on sunday at the terrace, good quality and superior service. The view from my suite was so nice, almost at night. The prices are acurated.

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Thank Floyd G

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Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about W Mexico City

Address: Campos Eliseos 252, Mexico City 11560, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: €165 - €480 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W Mexico City 4.5*
Number of rooms: 237
Reservation Options:
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Also Known As:
w Mexico City Hotel Mexico City
w Hotels Mexico City
Hotel Style:
#9 Spa Hotel in Mexico City
#16 Luxury Hotel in Mexico City
#33 Romantic Hotel in Mexico City
#39 Family Hotel in Mexico City
#48 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from W Mexico City staff and other travellers.
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Questions? Get answers from W Mexico City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on the seventh floor and comfortably removed from the disco-throbbing bar.”
 of 5 bubbles 670nelsons, 15 Jan 2017 | Read review
“Safety First. This area is not safe. I personally got robbed of my $2000 watch in broad day light. Near Polanco.”
 of 5 bubbles adnank2017, 1 Jan 2017 | Read review
“Caramba views over the close area are at higher floor levels - worth it!”
 of 5 bubbles ThorwaldVikingAsgaar, 12 Nov 2016 | Read review
“There're suites with a small terrance and great view.”
 of 5 bubbles 534pilarb, 3 Nov 2016 | Read review
“The room is very comfortable with a very modern decoration.”
 of 5 bubbles , 30 Sep 2016 | Read review
5 of 5