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JW Marriott Hotel Mexico City Santa Fe

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JW Marriott Hotel Mexico City Santa Fe
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394 Reviews from our TripAdvisor Community

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Showing 244: English reviews
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Mexico
Reviewed yesterday NEWvia mobile

This hotel has everything, it's beautiful, really clean It looks new, the service is extraordinary, everyone was kind and making my stay so peaceful. The food is great in the room service and the restaurant they have, the buffet is delicious and has everything, and they also have a restaurant I love that is called Quattro if you want a...

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Helpful?
Thank KarinaKegel
Rio de Janeiro, RJ
Reviewed 6 days ago NEWvia mobile

Excellent location, gym is very good and is open 24 hours, hotel service is very good and the breakfast is excellent. Meeting rooms are good. Thank you Juan Rivera for being so professional and proving wonderful service!

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Helpful?
Thank MartaRM9
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear MartaRM9, Thank you for taking the time to share your comments with the TripAdvisor community regarding your last stay with us. It is a pleasure to know that you had a wonderful experience, I would like to mention that on your next visit do not miss visiting the Quattro Restaurant, let me inform you that it is Italian cuisine...

Boston, Massachusetts
Reviewed 1 week ago via mobile

Great JW Marriott in Santa Fe business park adjacent to mall and many restaurants within walking distance Nice pool and hot tub great for doing laps. There is an Italian and Mexican restaurant on site both very good Italian restaurant is a little high end. I had a hamburger at the bar the last night I was there good food...

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Helpful?
Thank Paul L
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Paul L, On behalf of all the staff of JW Marriott Mexico City Santa Fe and my own I appreciate the time spent in sharing your experience about your recent stay with us. It is a wonderful pleasure to read such an excellent experience, we like to offer an environment in which our guests feel welcome, comfortable and free...

Reviewed 1 week ago

Had a wonderful time here. They made my business trip feel like a vacation. The staff is wonderfully attentive, kind and ready to serve. Both restaurants have amazing food and the wait staff are amazing. Your greeted with a happy smile by every member of the staff no matter what time, day or night. I look forward to staying here...

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Helpful?
Thank Tish G
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Tish G, Thank you for taking the time to share your comments with the TripAdvisor community regarding your last stay with us. We are proud to know that we were within reach of your expectations and with the attentions and service you expected. Customers like you deserve a unique and special service. The JW Marriott experience reflects the environment...

Houston, Texas, USA
Reviewed 1 week ago

I was very happy with my 1 night stay at this property. Check in was a breeze and I was upgraded to a Jr Suite as a platinum. The room was comfortable and very clean and most importantly quiet. The lounge was great with excellent service and surprisingly good food - especially in the evening. Beer and wine were complimentary...

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Helpful?
Thank TechMarauder
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear TechMarauder, Thank you for taking the time to share with us your experience in regards to your recent stay at the JW Marriott Hotel Mexico City Santa Fe. We would have liked to receive this notice about the air conditioning during your stay. it is very important for us to provide quality service at the time you need it...

Reviewed 2 weeks ago via mobile

First time visiting Mexico and JW Marriott staff convinced me that Mexico is a great place. The hotel is nice and clean, breakfast is good, especially scrambled eggs. Service is excellent. I am not sure about other parts of Mexico because I have not experienced them yet. As far ad this hotel is concerned, I give thumbs up!

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Helpful?
Thank SangHa C
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear SangHa C, On behalf of all the staff of JW Marriott Mexico City Santa Fe and my own I appreciate the time spent in sharing your experience about your recent stay with us. For travelers like you it is a pleasure to provide impeccable service and quality. We would love to have you back and enjoy other areas that...

Katy, Texas
Reviewed 2 weeks ago

Room comfortable, grounds well kept. But the highlight was the familiarity my wife was greeted with during her business stay there. She was greeted by name, they seemed to value her well being. They were responsive to her every desire without being over the top. Although we are both world travelers we know when we are valued guest and they...

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Helpful?
Thank unclericky121
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear unclericky121, Thank you for taking the time to share your comments with the TripAdvisor community regarding your last stay with us. We are proud to know that we were within reach of your expectations and with the attentions and service you expected. Feel calm every time your wife or you meet with us, surely on each visit you will...

Guadalajara, Mexico
Reviewed 3 weeks ago via mobile

I had a great stay at this hotel in the Santa Fe area , in Mexico City . But I have to say I prefer the one in Polanco . The service was very good , very flexible regarding my departure. The price was very good , maybe because it was weekend , so take advantage next time that you...

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Helpful?
Thank Toussaint1956
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Toussaint1956, Thank you for taking the time to share your comments with the TripAdvisor community regarding your last stay with us. We would love to have you back in JW Marriott Mexico City Santa Fe, let us provide you with the service you deserve, I certainly know it will be a pleasant experience. Everything we do is in order...

Saint Louis, Missouri
Reviewed 4 weeks ago

Usually stay here for business...was in for an extended 10 day stay and all other services were great. Except for the loud party that kept me up 2 nights in a row. Will not go back and will stay in Westin or Polanco. They did nothing to accommodate or assure me of when it would stop.

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Helpful?
Thank wojcist1
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear wojcist1, On behalf of all the staff of JW Marriott Mexico City Santa Fe and my own I appreciate the time spent in sharing your experience about your recent stay with us. I offer our sincere apology for not having met your expectations of service. Please be assured that your comments have been forwarded to those responsible in the...

Reviewed 4 weeks ago via mobile

I was at this hotel for 7 nights. Overall, the hotel was very nice. Room service was prompt, the club level was as to be expected, and housekeeping did a good job. I was annoyed that one day the power was out during the day. While the hotel did a good job communicating this, it was still bothersome. The proximity...

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Helpful?
Thank leisure151
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Leisure151, Thank you for taking the time to share your comments with the TripAdvisor community regarding your last stay with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconveniences presented. We have shared your...

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Staying in Santa Fe

Neighbourhood Profile
Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the JW Marriott Hotel Mexico City Santa Fe, a luxury hotel in Mexico City's most modern district. Its privileged location at the heart of Santa Fe will give you access to cutting-edge restaurants, bars, cafes, boutiques, and malls. Some of the city's most notable corporations and universities are all just steps away. ... more   less 

Additional Information about JW Marriott Hotel Mexico City Santa Fe

Address: Ave Sante Fe 160 Col Santa Fe | Distrito Federal, Mexico City 01219, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Price Range: €105 - €349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Hotel Mexico City Santa Fe 4*
Number of rooms: 221
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Marriott and Jetsetter so you can book your JW Marriott Hotel Mexico City Santa Fe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
JW Marriott Hotel Mexico City Santa Fe
Hotel Style:
#12 Business Hotel in Mexico City
#12 Spa Hotel in Mexico City
#18 Family Hotel in Mexico City
#19 Luxury Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Mexico City Santa Fe staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Mexico City Santa Fe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors have a better view, but even on lower floors rooms are still very nice.”
 of 5 bubbles 191tishg, 11 Feb 2017 | Read review
“Excelente place if you are going to be around Santa Fe”
 of 5 bubbles roberto2013, 12 Jan 2017 | Read review
“All Room are very quite. You can take hotel taxis or outside taxis'. I recommend you to take the hotel taxis.”
 of 5 bubbles thomasfS4316SG, 26 Dec 2016 | Read review
“AVOID to stay at this hotel - Stay in Marriot if you are in Santa Fe”
 of 5 bubbles magas681, 13 Dec 2016 | Read review
“Ask for city view, which is available for most locations in the building because of its shape.”
 of 5 bubbles travelentuziast, 5 Dec 2016 | Read review
5 of 5