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JW Marriott Hotel Mexico City Santa Fe

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Traveller (169)
Room & Suite (53)
Dining (18)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Welcome to JW Marriott Hotel Mexico City Santa Fe, a luxury hotel in Mexico City's most modern district. Our Mexico City hotel's privileged location at the heart of Santa Fe will give you access to cutting-edge restaurants, bars, cafes, boutiques, and malls. Some of the city's most notable corporations and universities are all just steps away.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Business
Luxury
HOTEL CLASS
Hotel links
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Hotel deals
Hotel packages

Location

Full view
Neighbourhood
Santa Fé
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
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579Reviews
241Photos
7Q+A
77Room tips
Traveller rating
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Popular mentions
We are frequent visitors to Mexico City, and we stay at this Marriott property every single time. It is a great property with even better people. The entire staff makes you feel at home and is very attentive to your needs. A few employees, Juan Lopez, Pablo Molina, and Andres,
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Marriott has always proved to be a solid, middle of the road hotel choice - this JW Marriott in Polanco, Mexico City is instead a luxury caliber choice! The staff was universally pleasant and eager to be helpful. An inviting room, comfortable bed, enormous shower and ample
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Excellent service, very comfortable and nice rooms, very clean and nice bathroom, separate shower and tube, very kind staff, excellentbrestaurant the Cua We really enjoy it, nice pool, and spa We did not like the food the new year party, even when we sent the food allergies in
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Response from GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded 3 weeks ago
Dear guest: Thank you for taking the time to share your recent experience at the JW Marriott Hotel Mexico City Santa Fe in this community of travelers. We are happy to hear that you enojoy your stay with us. We are very sorry for the inconveniences it may cause to you. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these inconveniences from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Mexico City. Sincerely, Miguel A. Hernández General Manager JW Marriott Mexico City Santa Fe mhernandez@grupodiestra.com 52927272
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+3
we stayed a weekend for the wedding of a great friend, the truth is that the treatment was first level I have no complaints about it, both the rooms and the service in the salon, food, drinks, the only but the internet is NOT FREE
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When I travel to CDMX I typically stay in the central area of Polanco due to the acessibility, work meetings and well the area. This time I had some business in Santa Fe so I chose to stay at this property. Having never been to the area of Santa Fe I didn't know what to expect
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Response from GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe
Responded 3 Jan 2019
Dear Rogelio, Thank you for taking the time to share your comments with the TripAdvisor community regarding your last stay with us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Guests like you deserve an impeccable and quality treatment. It will be a pleasure that on your next visit enjoy wonderful experiences with us, we hope in Oriental Spa where you can enjoy a service of relaxing areas. Thank you for making this special distinction. Cordially, Miguel A. Hernández General Manager
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Photo provided by managementJW Marriott Hotel Mexico City Santa Fe
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Photo provided by managementJW Marriott Hotel Mexico City Santa Fe
Guest room
Photo provided by managementJW Marriott Hotel Mexico City Santa Fe
Guest room
Photo provided by managementJW Marriott Hotel Mexico City Santa Fe
Guest room
Photo provided by managementJW Marriott Hotel Mexico City Santa Fe
Suite
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I don't believe so - i was in Mexico City for two weeks but moved downtown for the weekend as Santa Fe is a business district and frankly there is not a lot to do there other than the mall which is a drive anyway (so you can visit by Uber from anywhere) I think also the pool area and jacuzzi are very small (maybe for about 30 people?) so although it should be quiet on the weekend, any number of people could spoil your relaxation. The spa seems nice and the workout area has good equipment.
1 vote
Hi, Agree with what Ileana A has said, a little damage like crack on glass railings. Hotel is safe to stay, however, I am not sure abut road to Toluca, my apologies. Bon Voyage!
1 vote
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There is plenty of shopping malls in the area. Many Restaurants within walking distance. Nightlife you many need to go downtown..
0 votes
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Dear Renirk, The pool is 18 meters long with a 4 meter widht and 1.20 meters in depth. It is always kept at 30 grades Celsius. If there's anything else we can help you with we will be happy to do so. Warm regards.
1 vote
Hola que tal Tienen algún paquete lunamielero? Gracias!
Estimado Alvaro G, Nuestro paquete lunamielero incluye desayuno buffet, 1 botella de Champagne, fresas cubiertas con chocolate, y acceso al circuito de hidroterapia en nuestro Oriental Spa. La tarifa en habitación estándar de lujo es de $378 USD y en Jr Suite de $568 USD, impuestos incluidos. Si desea más información sobre este u otros paquetes puede consultar nuestro website o bien proporcionarnos su correo electrónico para enviarle la descripción de cada uno. Quedamos a sus órdenes, Saludos.
0 votes
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12
"higher floors have best views"
"Walking distanced to PLENTY of nearby dining places, but for Elite Marriott Members be sure to check out the Executive Lounge!"
"Rooms that end in 09 are very large with a tradeoff of them being a bit darker than the other rooms due to fewer windows."
"Book an executive room and stay on the 14th floor; that is where the lounge is!"
"Elegant and great location for couples and business."
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PRICE RANGE
US$138 - US$320 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityÁlvaro Obregón DistrictSanta Fé
NUMBER OF ROOMS
221
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