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JW Marriott Hotel Mexico City Santa Fe

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358 Reviews from our TripAdvisor Community

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Showing 226: English reviews
Reviewed yesterday NEWvia mobile

Met my expectations as a JW Marriott. Service was top notch and professional. I suggest using the Spa for an aromatherapy massage. Best I've ever had. Also would like to personally thank Mr. Ruben Bolaños for expediting my personal items back home. Great location near malls and several restaurants. Can't go wrong.

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Helpful?
Thank mrneeves
Caracas, Distrito Federal, Venezuela
Reviewed 2 days ago NEW

Great ambiance! Great location if you want to stay in the Santa Fe area, near the largest shopping mall and lots of restaurants. Rooms and gym as brand new. If you want to do tourism around the city i would recommend a hotel in Polanco.

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Thank Javier R
Philadelphia, Pennsylvania
Reviewed 5 days ago NEW

I was upgraded to a junior suite because of my Platinum Elite status from a standard room. Every experience I had--transit, check-in, room, lounge, spa, dining, concierge services, and check-out was well done. The one, minor misstep was quickly resolved and a personal email was sent to me explaining that the management had consulted with the staff for the root...

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Thank travelentuziast
Reviewed 1 week ago

It's about time I write a review to say that there is no better place to stay on business in Mexico City. What sets it apart, aside from the great night sleep on comfortable beds is the staff. For you rewards members, the service you get from Victor, Estella, Juan at the exec lounge is the best. It makes the...

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1Thank DuchessLT
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Guest, Thank you for sharing your experience at the JW Marriott Hotel Mexico City Santa Fe With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Thank you for making this special distinction. Cordially, Miguel Mestas General Manager JW Marriott Hotel Mexico...

Nashville, Tennessee
Reviewed 1 week ago

The JW Marriott Santa Fe is a beautiful hotel with a friendly staff willing to meet all your service needs, and ensuring an excellent stay. Antonio, the bell man was most accommodating and gracious, He was welcoming and helpful with every request as well was the entire bell staff. The ladies in the Spa offered quality services and amenities. Nancy,...

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Thank ltlacey
GM JW Marriott ... M, Director General at JW Marriott Hotel Mexico City Santa Fe, responded to this review

Dear Guest, Thank you for sharing your experience at the JW Marriott Hotel Mexico City Santa Fe. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you in advance for your preference. Sincerely, Miguel Mestas General...

Reviewed 2 weeks ago

Excellent location in the cooler section of Mexico City. Modern structure. Quattro Italian restaurant with excellent food and service. GUA restaurant, according to my friends had excellent service and food for breakfast but we never tried it for supper because it always seemed empty (compared to Quattro). Everyone one was very courteous and helpful. The lounge was very good but...

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Thank Gerald K
Reviewed 3 weeks ago via mobile

This is a beautiful hotel, with spacious, comfortable and well appointed rooms. The bathroom was lovely with separate bath and walk in shower. I would definitely stay here again. The downside for me was when I asked in the executive lounge and at reception if they could have gluten free bread to make toast for breakfast in the mornings and...

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Thank BigTravellerAJC66
Reviewed 3 weeks ago

The Marriott in Santa Fe is by far the best hotel in Santa Fe. The front desk is extremly nice when you check in, the concierge desk is always at your service, but the thing that i enjoy the most is the Executive Lounge. This last week when I was there, Estela greeted me at the door, asked me how...

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Thank Greg S
Reviewed 3 weeks ago

The hotel is great and equiped with everything. I'd like to note in particular the great team at the exec lounge and especially Mr. Juan Jimena and Mrs. Estela medina who are simply going above and beyond to make you feel like, well, a really important person.

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Thank Sha M
Reviewed 3 weeks ago via mobile

Juan, Jimena, Victor and Estela in the Executive Lounge attend to every need with professionalism and speed. Very accomodating and friendly staff. Luis and Antonio at the bellstand are also extremely friendly and helpful. The team at JW Marriott Santa Fe ensure that you feel as close to being at home as possible. James Morris

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Thank Jim M

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Staying in Santa Fe

Neighbourhood Profile
Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the JW Marriott Hotel Mexico City Santa Fe, a luxury hotel in Mexico City's most modern district. Its privileged location at the heart of Santa Fe will give you access to cutting-edge restaurants, bars, cafes, boutiques, and malls. Some of the city's most notable corporations and universities are all just steps away. ... more   less 

Additional Information about JW Marriott Hotel Mexico City Santa Fe

Address: Ave Sante Fe 160 Col Santa Fe | Distrito Federal, Mexico City 01219, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Price Range: €144 - €301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Hotel Mexico City Santa Fe 4*
Number of rooms: 221
Reservation Options:
TripAdvisor is proud to partner with Marriott, Hotels.com, Orbitz, HotelTravel.com, Priceline, Booking.com, Travelocity and Jetsetter so you can book your JW Marriott Hotel Mexico City Santa Fe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
JW Marriott Hotel Mexico City Santa Fe
Hotel Style:
#12 Business Hotel in Mexico City
#15 Spa Hotel in Mexico City
#18 Family Hotel in Mexico City
#26 Luxury Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Mexico City Santa Fe staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Mexico City Santa Fe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for city view, which is available for most locations in the building because of its shape.”
 of 5 bubbles travelentuziast, 5 Dec 2016 | Read review
“Lovely cocktail hour with a knowledgeable bar staff, and music.”
 of 5 bubbles ltlacey, 30 Nov 2016 | Read review
“All floors and romos are excellent.”
 of 5 bubbles V7995VSgregs, 16 Nov 2016 | Read review
“high flors is best”
 of 5 bubbles Y8078EGluism, 4 Oct 2016 | Read review
“Every amenity is to perfection.”
 of 5 bubbles gsimm0ns, 19 Sep 2016 | Read review
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