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Hotel Castropol

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Traveller (87)
Room & Suite (79)
Dining (9)
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Overview
  • Excellent29%
  • Very good45%
  • Average17%
  • Poor5%
  • Terrible4%
Travellers talk about
Free Internet
Free Parking
Non-Smoking Hotel
Restaurant
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Family Rooms
Concierge
3 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (363)
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All reviewspino suarezrecently remodeled roomscomfortable king size bedgreat locationshort walkmetro stationtourist sitesopen the windowhot waterfacing the streetbellas arteshistorical centerroom servicebedscentrocitypolice
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1 - 5 of 73 reviews
Reviewed 6 days ago

The best thing about this hotel is its location. It is also very clean and the rooms are spacious. Do not expect greta deal of knowledge from the concierge (I got a lot of wrong information) but you certainly cannot beat the service for the...More

Thank Viktor S
Reviewed 2 weeks ago

We booked with this hotel two months in advance and they cancelled the reservation at our arrival at the airport in Mexico city. All of a sudden we had no place to stay in a city we did not know. We tried to call the...More

Thank DiverBea
Response from Hotel Castropol C, Guest Relations Manager at Hotel CastropolResponded 2 weeks ago

Hello, we understand you are mad with us, and you decided to write this review, I am really sorry how things turn out to be. Your credit card was not accepted and we where told by our bank we needed to retain your card, also...More

Reviewed 3 weeks ago via mobile

The hotel for the price what I booked was surprisingly good, the location is downtown, few steps from the Zocalo, 15 minutos from the airport in a regular traffic, the hotel has no air conditioner but the weather in Mexico is nice, you don't really...More

Thank RMadrid
Response from Hotel Castropol C, Guest Relations Manager at Hotel CastropolResponded 3 weeks ago

Thank you very much for staying with us, we are glad you had a nice time at Hotel Castropol and found our location useful. Thank yo for you kind comments, María.

Reviewed 28 March 2018

Loved the location and the price. They made us pay the 3 nights in full while checking in which I have never had to do before. Not sure why, as they had my credit card information on file. The person at the desk was not...More

Thank Janice W
Response from Hotel Castropol C, Guest Relations Manager at Hotel CastropolResponded 5 April 2018

Dear guest thank you for visiting us, we are sorry you did not like our service, we will take your comments into consideration. Regards,María.

Reviewed 22 March 2018

I was 7 nights at the hotel, service is very good except for the cashier at the restaurant in the morning. I asked him for change, and he gave me less of what it was, I told him, and he laughed at my face..... Didn't...More

Thank lolinstar
Response from Hotel Castropol C, Guest Relations Manager at Hotel CastropolResponded 26 March 2018

Thank you very much for staying with us, we are glad your overall experience was all good, I am really sorry about the incident with pur cashier, it will not go unnoticed. Regards, María.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Internet
Free Parking
Restaurant
Hotel Amenities
Room Service
Free Parking
Laundry Service
Concierge
Things to do
Restaurant
Details
Price range
US$24 - US$36 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Best Value Hotel in Mexico City
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$24 - US$36 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Best Value Hotel in Mexico City
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (87)
Room & Suite (79)
Dining (9)
Nearby
Centro Historico
The beating heart of the city lies within Centro
Histórico, the vast expanse of historical buildings
and monuments that are a must when exploring Mexico
City. Places such as the Museo Biblioteca Palacio
Postal, Casa de los Azulejos and Palacio de Bellas
Artes are the perfect eye candy for anyone seeking to
admire arts and architecture. Don't forget to visit
the wide variety of markets and plazas where any
...More
Questions & Answers
Ask a question
Josh E
17 February 2018|
AnswerShow all 2 answers
Response from Hotel Castropol C | Property representative |
Hello! It really depends, Foro Sol is close to the hotel, on a normal day it should not take more than 25 minutes, however on a concert day it may take up to 40 minutes to arrive because of traffic. You can also take the... More
0
Votes
Yolanda F
18 November 2017|
AnswerShow all 2 answers
Response from Hotel Castropol C | Property representative |
Hola, así es, nuestro hotel cuenta con estacionamiento exclusivo para nuestros huéspedes.
0
Votes
Google Translation
Erin620
16 October 2017|
AnswerShow all 2 answers
Response from Hotel Castropol C | Property representative |
Hi! No, we don have AC on the rooms, we can lend you a fan if you need one. Regards!
1
Vote
Google Translation
Room Tips
"Rooms away from elevator"
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"Front rooms have picture windows and light but can be noisy from traffic. Internal rooms have window into..."
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"We needed some extra pillows, we asked for them at the front desk."
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"Avoid rooms near the lift, or too close to lobby. There are a few double rooms facing outside, which are in..."
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