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Grand Fiesta Americana Chapultepec

942 reviews
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Traveller (221)
Room & Suite (224)
Dining (26)
Overview
  • Excellent52%
  • Very good35%
  • Average10%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
4.5 Star Hotel
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Reviews (942)Write a Review
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All reviewschapultepec castlethe modern art museumpark viewnice hotelwalking distancehigher floorbusiness centerbusiness or pleasurereforma avenueroom servicefavorite hotelthe room was nicespent nightsthe hotel offersan upgradechecking inhotel restaurant
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Reviewed 10 August 2015 via mobile

Just got home from my first trip to Mexico City. By far my worst experience was the hotel. First, when I got to my room and looked out the window It looked like I was in a housing project! The view was quite disgusting to...More

Thank Chaz W
Response from Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana ChapultepecResponded 12 August 2015

Dear Guest We appreciate your comments and the time you took to share your recent experience at our hotel, please accept our sincere apologies for the inconvenience you had during your stay. Your opinion is very important and helps us to improve. We are working...More

Reviewed 2 August 2015

So many reasons from the poor food to the unresponsive concierge and front desk to not return. I was there for 13 days...13 days too many. The Hotel never returned the my pants which were being repaired. The rissoto was inedible. When I requested after...More

1  Thank Ben D
Response from GrandFiestaAmericana, Director General at Grand Fiesta Americana ChapultepecResponded 28 October 2016
Google Translation

Estimado Huésped , Muchas gracias por sus comentarios. Lo esperamos pronto en Grand Fiesta Americana Chapultepec, Ciudad de México, Saludos...More

Reviewed 23 July 2015 via mobile

The room was nice, viewing a huge park. But the service is lazy, the phone in our room doesn't work so had to get the number dialed from the front desk, coming from abroad the time difference meant we had to make calls at late...More

1  Thank riad a
Response from Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana ChapultepecResponded 30 July 2015

Dear Guest We appreciate your comments and the time you took to share your recent experience at our hotel, please accept our sincere apologies for the inconvenience you had during your stay. Your opinion is very important and helps us to improve. We guarantee that...More

Reviewed 22 July 2015

I like this area of Mexico City but room quality in most of the well known luxury chains is inconsistent and ridiculously expensive. This hotel has clean quiet rooms, good internet speed, good service, good location, and excellent price. Overall best value in the area.

1  Thank BRUCE R
Response from Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana ChapultepecResponded 30 July 2015

Dear Guest We really appreciate your kind comments, please feel welcome every time you return to Mexico City, it will be a pleasure. Best Regards Public Relations

Reviewed 16 July 2015

If you're looking for a place to stay near Bosque Chapultepec (and you should) this is a great choice. Friendly, helpful staff, great food, and clean rooms. The location by the park, close to museums, the castle, and all the other park amenities can't be...More

Thank CRAIG W
Response from Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana ChapultepecResponded 21 July 2015

Dear Guest Thank you for your very nice comments, please do not hesitate to visit us on your next stay to keep enjoying Mexico City , it will be a pleasure! Public Relations

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Traveller (221)
Room & Suite (224)
Dining (26)
Hotel & Grounds (192)
Bathroom (12)
Business Centre & Event Rooms (12)
Family and Play Areas (3)
About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$116 - US$284 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Mexico City
#7 Spa Hotel in Mexico City
#15 Luxury Hotel in Mexico City
#16 Romantic Hotel in Mexico City
#24 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Smoking rooms available
Details
Price range
US$116 - US$284 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Mexico City
#7 Spa Hotel in Mexico City
#15 Luxury Hotel in Mexico City
#16 Romantic Hotel in Mexico City
#24 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Smoking rooms available
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