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Grand Fiesta Americana Chapultepec

977 reviews
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Traveller (233)
Room & Suite (259)
Dining (26)
Overview
  • Excellent52%
  • Very good35%
  • Average10%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
4.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (977)Write a Review
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Traveller rating
102
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LanguageEnglish
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102
116
30
13
9
Show reviews that mention
All reviewschapultepec castlethe modern art museumpark viewnice hotelwalking distancehigher floorbusiness centerreforma avenuebusiness or pleasureroom servicefavorite hotelthe room was nicespent nightsan upgradeexecutive floorchecking inhotel is located
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1 - 5 of 270 reviews
Reviewed 2 weeks ago via mobile

It is a slightly older hotel, my room on 12th floor was spacious, clean, well furnished. Service nice, people friendly. We ate one night at the restaurant, excellent food. When I checked out I noticed that I had to pay for the Nespresso capsels which...More

Thank Katarina2311
Response from GrandFiestaAmericana, Director General at Grand Fiesta Americana ChapultepecResponded 1 week ago

Dear guest Thank you very much for your commments. We are glad to know that your stay was what you expected. We hope you to return soon. Cordially

Reviewed 2 weeks ago via mobile

The hotel is very close to a big park where you can enjoy a walk or go for your footing. The gym is quite small and there is a spa next to it, which could be nice after a long flight. The food in the...More

Thank Jérémie P
Response from GrandFiestaAmericana, Director General at Grand Fiesta Americana ChapultepecResponded 2 weeks ago

Dear guest Thank you very much for your commments. We are glad to know that your stay was what you expected. We hope you to return soon. Cordially

Reviewed 3 weeks ago

Great Hotel for a stay in Mexico Reforma area but careful at the moment of check out it seems they have the habit to charge You more than what You have to pay!! Not acceptable at all... If you do not want to meet dishonest...More

2  Thank 359mauriziog
Response from GrandFiestaAmericana, Director General at Grand Fiesta Americana ChapultepecResponded 2 weeks ago

Dear guest Thank you for your comments. We do apologize about the issues you passed during your last stay, can be sure that these details will not happen again. Please be so kind to let me know of your next visit, it would be a...More

Reviewed 4 weeks ago

I was truly impressed by the service at this hotel. Every employee that I encountered was cheerful, courteous and helpful. With this being my first trip to Mexico City and not speaking the language they were helpful to me in finding my way around, in...More

Thank 228joannev
Response from GrandFiestaAmericana, Director General at Grand Fiesta Americana ChapultepecResponded 3 weeks ago

Dear guest Thank you for your comments, it will be our pleasure to serve you once again. We hope you return soon. Cordially

Reviewed 11 January 2018

Perfect location and great staff. Close to everything. Very helpful in arranging special services. Room was large enough for four persons and the staff kept the room very orderly. Right across the street from Chapultepec Park which made it easy to get out early for...More

Thank Brent B
Response from GrandFiestaAmericana, Director General at Grand Fiesta Americana ChapultepecResponded 18 January 2018

Dear guest Thank you for your comments, it will be our pleasure to serve you once again. We hope you return soon. Cordially

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$128 - US$281 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Mexico City
#7 Spa Hotel in Mexico City
#16 Luxury Hotel in Mexico City
#16 Romantic Hotel in Mexico City
#24 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$128 - US$281 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Mexico City
#7 Spa Hotel in Mexico City
#16 Luxury Hotel in Mexico City
#16 Romantic Hotel in Mexico City
#24 Business Hotel in Mexico City
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (233)
Room & Suite (259)
Dining (26)
Amenities (52)
Business Centre & Event Rooms (9)
Family and Play Areas (3)
Questions & Answers
Ask a question
Paula R
4 November 2017|
AnswerShow all 3 answers
Response from TonyCardenas | Reviewed this property |
Hi I Believe there is at least one at Sullivan St. just behind the Camino Real Hotel about Two blocks away and airport has several open 24 hrs also at Zona Rosa there are many that might be open late But I don’t think you... More
0
Votes
Karen C
14 August 2017|
AnswerShow all 6 answers
Response from denverroadtrip | Reviewed this property |
Sorry for the late response, but use the hotel's driver. The car was big, driver was excellent, price was fair, and safety wasn't a question- he's the hotel's driver.
0
Votes
Solmar2008
10 July 2017|
Answer
Response from GrandFiestaAmericana | Property representative |
Buen día Contamos con taxis externos que nos apoyan brindando el servicio con un costo preferencial. Con gusto mi Chief Concierge esta a sus apreciables órdenes para mayor información, nos puede contactar al teléfono... More
0
Votes
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Room Tips
"Higher floor with views of Chapultepec Castle."
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"Overlooking the park."
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"I stayed on the 17th floor. Quiet and good view."
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"Ask for a view of the park"
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