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The Westin Santa Fe Mexico City

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The Westin Santa Fe Mexico City
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444 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Santa Fe Mexico City
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Showing 273: English reviews
Redmond, Washington
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 March 2015 via mobile

Was again at my preferred Mexico DF hotel : The Westin Santa Fe. This is a great hotel if one needs to stay in the Santa Fe district of Mexico City. Very nice accommodations , attentive staff and easy to do business. Has a good bar/restaurant in the lobby and easy access to fantastic restaurants at adjacent mall.

Helpful?
Thank Felix F
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear MiamiParistraveller, Thank you for you value comments, we look forward to welcome you again for another renewal and heavenly stay at The Westin Santa Fe Mexico City. Be well, More 

Sao Paulo, SP
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 March 2015

I stayed in March after a great stay in January and couldn't be more pleased. Actually I was contacted by the hotel manager days before my second stay so the hotel could be prepared for everything I might have needed. The quality of delivered product is very good (big room, nice heavenly bed, fully serviced spa and gym and finally... More 

Helpful?
Thank Betty G
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Betty G, Thank you for your value comments, we look forward to welcome you for another heavenly and renewal stay at The westin Santa Fe Mexico City. Be well, More 

Singapore, Singapore
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 March 2015

I just had a two nighter at the Westin. Its location for business (unless your business is in Santa Fe) is hopeless so I had to move - my mistake. The Concierge Alejandro Hernandez went out of his way to help me find another hotel within the SPG group and got me moved without any hassles. A great help since... More 

Helpful?
Thank Davo-Singapore
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Davo-Singapore, Thank you for your value comments. We look forward to welcome you again for another renewal stay at The Westin Santa Fe Mexico City. Be well, More 

Sao Paulo, SP
Level Contributor
63 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 8 March 2015

Located in a business district, you'll probably should consider this hotel only during business trips. Hotel itself is excellent, especially the rooms: comfortable, clean, silent and spacious. Wifi as ok (although it is paid), breakfast was delicious and service top notch. Only downside was a very dry room when combining Mexico City climate with the AC. There is a shopping... More 

Helpful?
Thank Henrique S
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Henrique S, Thank you for your value comments. We look forward to welcome you for another renewal and heavenly stay at The Westin Santa Fe Mexico City. Be well, More 

Caracas, Venezuela
2 reviews
Reviewed 3 March 2015

The entire personnel make you feel extra comfortable and attended, always smiling. The hotel is very well located, with a very responsible transportation service. What it is the best is the restaurant and the food. Wonderful!!

Helpful?
Thank MGVE
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear MGVE, We look forward to welcome you again for another renewal and heavenly stay at The Westin Santa Fe Mexico City. Be well, More 

Heidelberg, Germany
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 March 2015

Traveling to MX City a couple of times a year I usually opt for the Westin in Santa Fé. Close to a number of other usual choices of fellow business travelers and very decent restaurant / entertainment options nearby (two even in-house). Breakfast staff is very attentive and always greets you with a smile (which is actually true for all... More 

Helpful?
Thank Diemo W
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Diemo W, Thank you for you excellent comments. We look forward to welcome you again for another renewal stay at The Westin Santa Fe Mexico City. Be well, More 

Sao Paulo, SP
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 February 2015

Nice accommodation with a good structure. There is a small shopping in front with some good options to eat with you do not have time to go out. Staff very kind and very good breakfast options. The bar at the roof is awesome. The only problem is the internet connection, that was very bad at the room.

Helpful?
1 Thank Frederico_M_Galvao
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Frederico_M_Galvao, Thank you for your value feedback. I offer you my most sincere apologies for the inconvenience with the Internet, this was fixed and analyzed by the areas involved to prevent something similar in the future and guaranteed you the quality service you are expecting for. We look forward to welcome you for another renewal stay at The Westin... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 February 2015

Overall the hotel service and staff are excellent and attentive. They do their best to make sure that your needs are met. But I am sorry to say the internet connection in this hotel is one of the worst I have ever experienced. It effected my ability to work in my room and in most other locations in this hotel.... More 

Helpful?
1 Thank Riz K
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Riz K, I offer you my most sincere apologies for the inconvenience this problem was fixed and analyzed by the areas involved to prevent something similar in the future and guaranteed you the quality service you are expecting for. We look forward to welcome you again at The Westin Santa Fe Mexico City. Be well, More 

Atlanta, Georgia
Level Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 February 2015

Not close to any sites, but in the middle of Santa Fe where many companies are located. I stayed here 3 days on a business trip and the service at the hotel was excellent. Rooms are luxurious, and quiet. The gym on the 11th floor is a little small, but with good equipment. The bar on the 11th floor has... More 

Helpful?
Thank Rob826
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Rob826, Thank you for your value comments. We look forward to welcome you for another renewal stay at The Westin Santa Fe Mexico City. Be well, More 

Ajijic
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 February 2015

First the inside: Although there are several desks when you walk in, most times, all of the uniformed clerks there to help you, from bell men to concierge to check-in, are at one desk with their backs to you giggling over a computer. Exception: Javier who is ALWAYS looking for the next customer entering. Where is the front-end manager and... More 

Helpful?
1 Thank LenInMx
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear LenInMx, Thank you for your value feedback, be sure that we will be working on it to prevent something similar happens in the future and guaranteed you the quality service you are expecting for. I offer you my most sincere apologies for the inconvenience. We look forward to welcome you again for a renewal stay at The Westin Santa... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Westin Santa Fe Mexico City

Address: Javier Barros Sierra 540 | Lomas de Santa Fe, Mexico City 01210, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: €120 - €278 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Santa Fe Mexico City 4.5*
Number of rooms: 259
Reservation Options:
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Also Known As:
The Westin Santa Fe Mexico City Hotel Mexico City
Hotel Style:
#8 Business Hotel in Mexico City
#8 Spa Hotel in Mexico City
#15 Luxury Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Santa Fe Mexico City staff and other travellers.
3 questions
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Questions? Get answers from The Westin Santa Fe Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one with a view of the forest.”
 of 5 bubbles AngelaS783, 21 Aug 2016 | Read review
“Ask for lounge access!”
 of 5 bubbles NatalieJF43, 17 Jun 2016 | Read review
“Look for a higher floor overlooking the valley.”
 of 5 bubbles RAlarcon2112, 8 Jun 2016 | Read review
“corner rooms have best view and are bigger”
 of 5 bubbles V6783GVmonicas, 15 May 2016 | Read review
“My room 305 had a view over the front of the hotel. A view across the City on a high floor would be excellent”
 of 5 bubbles Aidi156, 5 May 2016 | Read review
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